Exam 19: Developing It Professionalism

A classic profession is characterized by a systematic body of theory; recognized professional authority; community sanctions; a regulative code of ethics; and a culture of norms, values, and symbols.

Corporate values and behavior can promote or discourage professionalism because much professional behavior is "caught," not taught.

Sleepsmart competitors had integrated databases into their operations that provided real-time or up-to-the-minute sales figures creating a competitive disadvantage over the years.

The first initiatives the CIO of CanCredit implemented were:

Once CanCredit consolidated operations across the country into a shared services delivery model, the company was in worse position to manage their resources more strategically.

What were the two steps take by SleepSmart's CIO when given the mandate to overhaul the organization's technology infrastructure?

The biggest compliant among SleepSmart stock analysts was outdated technology.

________ is responsible for much unprofessional behavior in an organization.

Were the SleepSmart senior managers supportive of the CIO's efforts?

Why are good communications skills so important for IT professionals?

SleepSmart had worked with a number of different vendors over the years to address their needs but had failed to develop strong competencies in contract development and management.

What did Werner McCann have to go outside of MM Corp to obtain to insure success of the Green project?

What did Werner McCann mean by "… to be successful, this project had to take an outside-in approach; that is, to take the end customers' point of view on the company" when referring to the Green project?

List (3) ways that IT managers can promote professionalism among IT staff.

MM Corp's new venture into direct-to-customer marketing was a flop with analysts ever since it had been "exposed" to the financial community, and the company's stock was doing very poorly as a result.

IT managers can promote professionalism by Seek out and eliminate inconsistencies between espoused company values and actual HR and management practices.

Why did CanCredit consider soliciting a new outsourcing vendor?

Professionalism requires an increased dependency on and interaction with others, while teamwork is the glue that keeps teams of diverse individuals working together toward the same goal.

IT managers can promote professionalism among IT staff by all of the following EXCEPT:

________ is a set of principles of principles that IT workers and managers can use to identify specific appropriate behaviors for their jobs.