Question 1

The IT group at MaxTrade had good morale, and low turnover, which puzzled Richard Fanning as to why there were problems with IT.

Accepted Answer

A) True 
 B)False  False

Question 2

What were the business objectives of the Technical Underwriting Financial System (TUFS) developed by Northern Insurance?

Accepted Answer

The TUFS system was supposed to have brought: new opportunities for top-line growth, streamline the underwriting process, and provide strategic e-business capabilities.

Question 3

How is not managing perceptions dangerous to IT managers? List and describe (3) reasons why not managing perceptions is dangerous to IT.

Accepted Answer

First, understanding, shaping, and fulfilling the expectations of stakeholders
is central to successful strategy execution. Expectations and perceptions
drive stakeholders' behavior, which, in turn, influences the quality of the business-IT partnership and ultimately how efficiently the resources that drive enterprise performance and strategy execution are used. Furthermore, not trying to change perceptions of IT's value may threaten the future success and influence of IT in the organization. As a result, ignoring this issue will likely lead to missed opportunities and increased inefficiencies.
Second, even within IT there are perceptual problems that need to be better managed. We must first understand how we perceive ourselves and present ourselves. IT needs internal credibility and trust inside IT in order to build it outside.
Third, perceptions can simply be wrong, and such misperceptions can result in
improper judgments and poor decisions.

Question 4

The ModMeters IT infrastructure included everything listed below EXCEPT:

Accepted Answer

A)  accounting systems. 
B)  supply-chain management systems. 
C)  customer web sites. 
D)  All the above 
A)  accounting systems. 
B)  supply-chain management systems. 
C)  customer web sites. 
D)  All the above

Question 5

Better management of perceptions has a number of positive
Benefits for both IT and the organization such as:

Accepted Answer

A)  increased credibility and closer alignment. 
B)  increased credibility and improved teamwork. 
C)  closer alignment and improved teamwork.. 
D)  increased credibility, closer alignment and improved team work. 
E)  increased profitability, increased credibility, and closer alignment. 
A)  increased credibility and closer alignment. 
B)  increased credibility and improved teamwork. 
C)  closer alignment and improved teamwork.. 
D)  increased credibility, closer alignment and improved team work. 
E)  increased profitability, increased credibility, and closer alignment.

Question 6

IT managers have struggled to deal with negative perceptions of IT's effectiveness and value for many years.

Accepted Answer

A) True 
 B)False

Question 7

To which layer of the Maslow's hierarchy does the condition of mutual respect and confidence. belong?

Accepted Answer

A)  Physiological needs 
B)  Physical needs 
C)  Need for Self-Actualization 
D)  Need for Esteem 
E)  Need for belonging 
A)  Physiological needs 
B)  Physical needs 
C)  Need for Self-Actualization 
D)  Need for Esteem 
E)  Need for belonging

Question 8

The main purpose of the TUFs project was:

Accepted Answer

A)  to allow underwriters to automate underwriting activities. 
B)  to allow staff to receive customer information via the internet. 
C)  allow Northern Insurance to enter other strategic business markets. 
D)  All the above 
A)  to allow underwriters to automate underwriting activities. 
B)  to allow staff to receive customer information via the internet. 
C)  allow Northern Insurance to enter other strategic business markets. 
D)  All the above

Question 9

MaxTrade had a robust IT plan that included a concise and far reaching Backup and recovery plan.

Accepted Answer

A) True 
 B)False

Question 10

Which components of the TUF systems did not deliver immediate benefits?

Accepted Answer

A)  The e-business capabilities. 
B)  The customer service capabilities. 
C)  The HR capabilities. 
D)  The executive dashboard capabilities. 
A)  The e-business capabilities. 
B)  The customer service capabilities. 
C)  The HR capabilities. 
D)  The executive dashboard capabilities.

Question 11

Taking ModMeters global was a reasonable next step for the company because its products, were highly specialized and in great demand.

Accepted Answer

A) True 
 B)False

Question 12

What MaxTrade needed was ________ to the users of what IT provided.

Accepted Answer

A)  a culture of customer service 
B)  a service level agreement 
C)  a notice of outsourcing 
D)  All the above 
A)  a culture of customer service 
B)  a service level agreement 
C)  a notice of outsourcing 
D)  All the above

Question 13

What are organizational citizenship behaviors?

Accepted Answer

citizenship behaviors (OCBs)-behaviors t

Question 14

What were some of the "challenges" encountered by Northern Insurance's CIO while developing the specifications for the TUFS system?

Accepted Answer

The underwriters have never "bought into

Question 15

There is no consistent definition about what a reputation is and how it should be measured.

Accepted Answer

A) True 
 B)False

Question 16

The following are some common perceptions of the IT function EXCEPT:

Accepted Answer

A)  IT costs too much. 
B)  IT takes too long to deliver. 
C)  IT fails to deliver competitive differentiation. 
D)  IT is aligned with business strategy. 
E)  IT doesn't add value. 
A)  IT costs too much. 
B)  IT takes too long to deliver. 
C)  IT fails to deliver competitive differentiation. 
D)  IT is aligned with business strategy. 
E)  IT doesn't add value.

Question 17

List and describe the three-level pyramid for addressing the organization's
IT needs that is based on Maslow's hierarchy of needs.

Accepted Answer

Level I needs. At the most basic level,

Question 18

Can perceptions ever be wrong? Why or why not?

Accepted Answer

Perceptions can be wrong, and mispercept

Question 19

According to the business case, TUFS was supposed to pay for itself over its first two years of operations from savings realized from the underwriting process.

Accepted Answer

A) True 
 B)False

Question 20

Many IT leaders believe that managing ________ of IT is important.

Accepted Answer

A)  reputations 
B)  perceptions 
C)  attitudes 
D)  OCBs 
A)  reputations 
B)  perceptions 
C)  attitudes 
D)  OCBs

The IT group at MaxTrade had good morale, and low turnover, which puzzled Richard Fanning as to why there were problems with IT.

What were the business objectives of the Technical Underwriting Financial System (TUFS) developed by Northern Insurance?

How is not managing perceptions dangerous to IT managers? List and describe (3) reasons why not managing perceptions is dangerous to IT.

The ModMeters IT infrastructure included everything listed below EXCEPT:

Better management of perceptions has a number of positive Benefits for both IT and the organization such as:

IT managers have struggled to deal with negative perceptions of IT's effectiveness and value for many years.

To which layer of the Maslow's hierarchy does the condition of mutual respect and confidence. belong?

The main purpose of the TUFs project was:

MaxTrade had a robust IT plan that included a concise and far reaching Backup and recovery plan.

Which components of the TUF systems did not deliver immediate benefits?

Taking ModMeters global was a reasonable next step for the company because its products, were highly specialized and in great demand.

What MaxTrade needed was ________ to the users of what IT provided.

What are organizational citizenship behaviors?

What were some of the "challenges" encountered by Northern Insurance's CIO while developing the specifications for the TUFS system?

There is no consistent definition about what a reputation is and how it should be measured.

The following are some common perceptions of the IT function EXCEPT:

List and describe the three-level pyramid for addressing the organization's IT needs that is based on Maslow's hierarchy of needs.

Can perceptions ever be wrong? Why or why not?

According to the business case, TUFS was supposed to pay for itself over its first two years of operations from savings realized from the underwriting process.

Many IT leaders believe that managing ________ of IT is important.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Developing It Professionalism

Filters

Exam 4: Managing Perceptions of IT

The IT group at MaxTrade had good morale, and low turnover, which puzzled Richard Fanning as to why there were problems with IT.

What were the business objectives of the Technical Underwriting Financial System (TUFS) developed by Northern Insurance?

How is not managing perceptions dangerous to IT managers? List and describe (3) reasons why not managing perceptions is dangerous to IT.

The ModMeters IT infrastructure included everything listed below EXCEPT:

Better management of perceptions has a number of positive Benefits for both IT and the organization such as:

IT managers have struggled to deal with negative perceptions of IT's effectiveness and value for many years.

To which layer of the Maslow's hierarchy does the condition of mutual respect and confidence. belong?

The main purpose of the TUFs project was:

MaxTrade had a robust IT plan that included a concise and far reaching Backup and recovery plan.

Which components of the TUF systems did not deliver immediate benefits?

Taking ModMeters global was a reasonable next step for the company because its products, were highly specialized and in great demand.

What MaxTrade needed was ________ to the users of what IT provided.

What are organizational citizenship behaviors?

What were some of the "challenges" encountered by Northern Insurance's CIO while developing the specifications for the TUFS system?

There is no consistent definition about what a reputation is and how it should be measured.

The following are some common perceptions of the IT function EXCEPT:

List and describe the three-level pyramid for addressing the organization's IT needs that is based on Maslow's hierarchy of needs.

Can perceptions ever be wrong? Why or why not?

According to the business case, TUFS was supposed to pay for itself over its first two years of operations from savings realized from the underwriting process.

Many IT leaders believe that managing ________ of IT is important.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Developing It Professionalism

Filters