Exam 2: Competing With Information Technology

Yahoo! transformed its service from a search engine into a portal by dedicating one branch of its business to providing content and other media-related services.

An agile company supports all the following except:

Real-time information management, communication, and collaboration are a function of _______________.

A customer-focused business can build customer value and loyalty by:

When a strategy or action becomes a(n) _______________, it means that instead of creating an advantage, the strategy or action becomes necessary simply to compete and do business in the industry.

Leveraging organizational "know-how", performance support, interacting with operational databases, and building expert networks are part of the _______________ level of knowledge management.

According to the text, the Internet:

_______________ agility is the ability to leverage assets, knowledge, and competencies in the exploration and exploitation of innovation opportunities.

Virtual companies develop alliances and extranet links that form _______________ information systems with suppliers, customers, subcontractors, and competitors.

Explicit knowledge deals with:

Explicit knowledge involves the "how-to" knowledge that resides in workers.

Business process reengineering (BPR) is often referred to as:

Not everything innovative will serve to differentiate one organization from another.

Information technology can enable a company to develop relationships with its customers in virtual communities.

According to the textbook case, innovation in information systems at Universal Orlando comes from thinking like a:

An agile company cooperates with its suppliers and competitors.

Which of the following is a support process?

When a business effectively builds in switching costs, its customers and/or suppliers become reluctant to switch to another competitor.

When using the value chain concept, managers should seek to develop strategic information systems for those activities that they view as the "weakest link" in the value chain.

_______________ are the costs in time, money, effort, and inconvenience that it would take a customer or supplier to move its business to a firm's competitors.