Exam 2: Competing With Information Technology

_______________ agility is the ability to co-opt customers in the exploitation of innovation opportunities.

Which of the following is a primary business process?

When using a(n) _______________ strategy, a firm seeks to find new ways of producing or distributing its products and services that are so different from the way business has been conducted that they may alter the fundamental structure of the industry.

The value chain framework can be used to view a firm as a series, a chain, or a network of basic activities that add value to its products and services, and thus add a margin of value to the firm.

In addition to the five basic competitive strategies, the text describes several key strategies implemented with information technology. Which of the following is not one of those strategies?

The value chain framework can be used to view a firm as a series, a chain, or a network of basic activities that:

A strategic information system can be any kind of information system that uses information technology to help an organization _______________.

Companies that consistently offer the best value from the customer's perspective do all the following, except:

_______________ knowledge is made up of data, documents, and things written down.

Successful knowledge management creates techniques, technologies, and rewards for getting employees to share what they know and to make better use of accumulated workplace knowledge.

Accessing and retrieving documents that have been stored online is a function of _______________.

According to the value chain concept, _______________ processes within the organization would include human resources management and technology development.

Accessing and retrieving documents stored online are part of the _______________ level of knowledge management.

A _______________ company can be defined as an organization that uses telecommunications networks and other information technology to link people, assets, and ideas.

Business process engineering includes:

_______________ knowledge deals with "how-to" knowledge, which resides in workers.

All of the following can be used to counter competitive forces in the marketplace except:

A transaction database allows all of the following activities except:

As an organization's learning process continues and its knowledge base expands, the knowledge creating company works to integrate its knowledge into its business processes, products, and services.

The value chain concept can help managers decide where and how to apply the strategic capabilities of information technology.