Question 1

The ideal work situation is one in which the exchange of values in the psychological contract __________.

Accepted Answer

A) is fair 
B) favours the individual 
C) favours the organization 
D) is negative 
E) is constant 
A) is fair 
B) favours the individual 
C) favours the organization 
D) is negative 
E) is constant

Question 2

Research has demonstrated a strong relationship between __________ and __________.

Accepted Answer

A) Job satisfaction ...  absenteeism and turnover. 
B) Job satisfaction ...  monetary compensation. 
C) Job involvement ...  usage of computers. 
D) Job enrichment...  job rotation. 
E) Job design ...  effective hiring practices. 
A) Job satisfaction ...  absenteeism and turnover. 
B) Job satisfaction ...  monetary compensation. 
C) Job involvement ...  usage of computers. 
D) Job enrichment...  job rotation. 
E) Job design ...  effective hiring practices.

Question 3

Cognitive dissonance describes the discomfort a person feels when attitudes and behaviour are inconsistent.

Accepted Answer

A) True 
 B)False

Question 4

Define "organizational citizenship." Why would a worker want to act in the manner described by the definition?

Accepted Answer

Organizational citizenship is a willingn

Question 5

__________ describes the discomfort a person feels when attitudes and behaviour are inconsistent.

Accepted Answer

A) Affective state 
B) Cognitive component 
C) Cognitive dissonance 
D) Job involvement 
E) Job dissatisfaction 
A) Affective state 
B) Cognitive component 
C) Cognitive dissonance 
D) Job involvement 
E) Job dissatisfaction

Question 6

Which of the following statements regarding self-monitoring is/are correct?

Accepted Answer

A) A low self-monitor tends to be a learner,comfortable with feedback,and both willing and able to change. 
B) A high self-monitor is predictable,tending to act consistently regardless of circumstances. 
C) Self-monitoring reflects the degree to which someone is able to adjust and modify behaviour in response to the situation and external factors. 
D) A and B 
E) A,B,and C 
A) A low self-monitor tends to be a learner,comfortable with feedback,and both willing and able to change. 
B) A high self-monitor is predictable,tending to act consistently regardless of circumstances. 
C) Self-monitoring reflects the degree to which someone is able to adjust and modify behaviour in response to the situation and external factors. 
D) A and B 
E) A,B,and C

Question 7

Personal wellness is a stress management strategy that includes taking individual responsibility for maintaining one's health through a disciplined approach to such things as smoking,alcohol or drug use,maintaining a nutritious diet,and engaging in a regular exercise and physical fitness program.

Accepted Answer

A) True 
 B)False

Question 8

Emotions are strong feelings directed toward someone or something.

Accepted Answer

A) True 
 B)False

Question 9

One common result of stereotyping in the workplace is the glass ceiling effect.

Accepted Answer

A) True 
 B)False

Question 10

When people go above and beyond their normal job requirements,they are exhibiting organizational citizenship behaviours.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a component of job satisfaction?

Accepted Answer

A) Pay or compensation 
B) Attitude 
C) Personality 
D) Upbringing 
E) Age 
A) Pay or compensation 
B) Attitude 
C) Personality 
D) Upbringing 
E) Age

Question 12

Which of the following statements about the personality trait of Machiavellianism is/are accurate?

Accepted Answer

A) Machiavellianism describes the extent to which someone is emotionally detached and manipulative in using power. 
B) The "low-mach" personality is exploitative and unconcerned about others. 
C) The "high-mach" personality is deferential in allowing power to be exerted over him/her. 
D) B and C 
E) A,B,and C 
A) Machiavellianism describes the extent to which someone is emotionally detached and manipulative in using power. 
B) The "low-mach" personality is exploitative and unconcerned about others. 
C) The "high-mach" personality is deferential in allowing power to be exerted over him/her. 
D) B and C 
E) A,B,and C

Question 13

The systematic attempt to influence how others perceive us is impression management.

Accepted Answer

A) True 
 B)False

Question 14

Family events,personal economics,and personal affairs are non-work factors that may influence the stress an individual experiences at work.

Accepted Answer

A) True 
 B)False

Question 15

Terry has frequent mood swings and is prone to outbursts.The Emotional Intelligence competency he needs to foster is _________________.

Accepted Answer

A) social awareness 
B) relationship management 
C) self-awareness 
D) self management 
E) mood contagion 
A) social awareness 
B) relationship management 
C) self-awareness 
D) self management 
E) mood contagion

Question 16

Job involvement and organizational commitment have few,if any,quality of work life implications.

Accepted Answer

A) True 
 B)False

Question 17

Suppose that a task force is addressing a rather ambiguous problem.A representative from the marketing department views it clearly as a marketing problem and a representative from the manufacturing department views it clearly as a manufacturing problem.In this case,the chair of the task force must be careful to avoid biased decision making caused by __________.

Accepted Answer

A) Stereotypes 
B) The halo effect 
C) Selective perception 
D) Projection 
E) Mixed messages 
A) Stereotypes 
B) The halo effect 
C) Selective perception 
D) Projection 
E) Mixed messages

Question 18

When the work experience is designed well,people can achieve high performance results and experience a high quality of work life.

Accepted Answer

A) True 
 B)False

Question 19

__________ is one of the "Big Five" personality traits that reflects the degree to which someone is good-natured,cooperative,and trusting.

Accepted Answer

A) Extroversion 
B) Agreeableness 
C) Conscientiousness 
D) Emotional stability 
E) Openness 
A) Extroversion 
B) Agreeableness 
C) Conscientiousness 
D) Emotional stability 
E) Openness

Question 20

__________ is one of the "Big Five" personality traits that reflects the degree to which someone is outgoing,sociable,and assertive.

Accepted Answer

A) Extroversion 
B) Agreeableness 
C) Conscientiousness 
D) Emotional stability 
E) Openness 
A) Extroversion 
B) Agreeableness 
C) Conscientiousness 
D) Emotional stability 
E) Openness

The ideal work situation is one in which the exchange of values in the psychological contract __________.

Research has demonstrated a strong relationship between and .

Cognitive dissonance describes the discomfort a person feels when attitudes and behaviour are inconsistent.

Define "organizational citizenship." Why would a worker want to act in the manner described by the definition?

__________ describes the discomfort a person feels when attitudes and behaviour are inconsistent.

Which of the following statements regarding self-monitoring is/are correct?

Personal wellness is a stress management strategy that includes taking individual responsibility for maintaining one's health through a disciplined approach to such things as smoking,alcohol or drug use,maintaining a nutritious diet,and engaging in a regular exercise and physical fitness program.

Emotions are strong feelings directed toward someone or something.

One common result of stereotyping in the workplace is the glass ceiling effect.

When people go above and beyond their normal job requirements,they are exhibiting organizational citizenship behaviours.

Which of the following is a component of job satisfaction?

Which of the following statements about the personality trait of Machiavellianism is/are accurate?

The systematic attempt to influence how others perceive us is impression management.

Family events,personal economics,and personal affairs are non-work factors that may influence the stress an individual experiences at work.

Terry has frequent mood swings and is prone to outbursts.The Emotional Intelligence competency he needs to foster is _________________.

Job involvement and organizational commitment have few,if any,quality of work life implications.

When the work experience is designed well,people can achieve high performance results and experience a high quality of work life.

__________ is one of the "Big Five" personality traits that reflects the degree to which someone is good-natured,cooperative,and trusting.

__________ is one of the "Big Five" personality traits that reflects the degree to which someone is outgoing,sociable,and assertive.

Intro to Management

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

Exam 12: Individual Behaviour

The ideal work situation is one in which the exchange of values in the psychological contract __________.

Research has demonstrated a strong relationship between __________ and __________.

Cognitive dissonance describes the discomfort a person feels when attitudes and behaviour are inconsistent.

Define "organizational citizenship." Why would a worker want to act in the manner described by the definition?

__________ describes the discomfort a person feels when attitudes and behaviour are inconsistent.

Which of the following statements regarding self-monitoring is/are correct?

Personal wellness is a stress management strategy that includes taking individual responsibility for maintaining one's health through a disciplined approach to such things as smoking,alcohol or drug use,maintaining a nutritious diet,and engaging in a regular exercise and physical fitness program.

Emotions are strong feelings directed toward someone or something.

One common result of stereotyping in the workplace is the glass ceiling effect.

When people go above and beyond their normal job requirements,they are exhibiting organizational citizenship behaviours.

Which of the following is a component of job satisfaction?

Which of the following statements about the personality trait of Machiavellianism is/are accurate?

The systematic attempt to influence how others perceive us is impression management.

Family events,personal economics,and personal affairs are non-work factors that may influence the stress an individual experiences at work.

Terry has frequent mood swings and is prone to outbursts.The Emotional Intelligence competency he needs to foster is _________________.

Job involvement and organizational commitment have few,if any,quality of work life implications.

When the work experience is designed well,people can achieve high performance results and experience a high quality of work life.

__________ is one of the "Big Five" personality traits that reflects the degree to which someone is good-natured,cooperative,and trusting.

__________ is one of the "Big Five" personality traits that reflects the degree to which someone is outgoing,sociable,and assertive.

Intro to Management

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

Research has demonstrated a strong relationship between and .