Question 1

Everything a manager does involves communication.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following characteristics is NOT typically an important part of a functioning knowledge management system?

Accepted Answer

A) Sharing knowledge. 
B) Organising knowledge. 
C) Selling knowledge. 
D) Gathering knowledge. 
A) Sharing knowledge. 
B) Organising knowledge. 
C) Selling knowledge. 
D) Gathering knowledge.

Question 3

Employees' blogs may expose proprietary company information,even if employees do not mean for that to happen.

Accepted Answer

A) True 
 B)False

Question 4

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting,she is likely to be suffering from this.

Accepted Answer

A) Information overload. 
B) Noise barrier. 
C) Selective perception. 
D) Filtering. 
A) Information overload. 
B) Noise barrier. 
C) Selective perception. 
D) Filtering.

Question 5

In a short essay,list the seven elements of the communication process and explain the process of interpersonal communication.

Accepted Answer

feedback.Before communication can take p

Question 6

Success in communication partly involves reasoning skills.

Accepted Answer

A) True 
 B)False

Question 7

In order to be sent,a message needs to be filtered.

Accepted Answer

A) True 
 B)False

Question 8

In a short essay,discuss the legal and security issues resulting from new Internet-based communication technology.

Accepted Answer

Although email,blogs,tweets and other fo

Question 9

The channel is the ________.

Accepted Answer

A) medium that the messages travels through 
B) noise filtering mechanism in the communication process 
C) actual physical product from the source that conveys a purpose 
D) capacity for different communication media to facilitate shared meaning 
A) medium that the messages travels through 
B) noise filtering mechanism in the communication process 
C) actual physical product from the source that conveys a purpose 
D) capacity for different communication media to facilitate shared meaning

Question 10

Ross can create web pages that are accessible only to members of his organisation on ________.

Accepted Answer

A) an intranet 
B) a videoconference 
C) an extranet 
D) an electronic data interchange 
A) an intranet 
B) a videoconference 
C) an extranet 
D) an electronic data interchange

Question 11

Verbal intonation can be a part of written communication.

Accepted Answer

A) True 
 B)False

Question 12

In a short essay,explain how information overload and national culture can serve as barriers to effective communication.

Accepted Answer

Information overload
When the amount of

Question 13

Which of the following is NOT an example of a noise?

Accepted Answer

A) Talking by a construction worksite. 
B) Encoding and decoding. 
C) Not paying attention to the speaker. 
D) Weak mobile signals. 
A) Talking by a construction worksite. 
B) Encoding and decoding. 
C) Not paying attention to the speaker. 
D) Weak mobile signals.

Question 14

Filtering tends to be more prevalent in this kind of organisation.

Accepted Answer

A) Highly vertical. 
B) Highly horizontal. 
C) Non-mechanistic. 
D) Organic. 
A) Highly vertical. 
B) Highly horizontal. 
C) Non-mechanistic. 
D) Organic.

Question 15

Four conditions influence the content of an encoded message: the skills,attitudes,knowledge,and ________ of the sender.

Accepted Answer

A) political conditions 
B) technological environment 
C) social-cultural system 
D) demographic 
A) political conditions 
B) technological environment 
C) social-cultural system 
D) demographic

Question 16

Most shorthand abbreviation messages are widely known.

Accepted Answer

A) True 
 B)False

Question 17

Empathy is the ability to suspend judgment when listening.

Accepted Answer

A) True 
 B)False

Question 18

When men talk,they typically place more emphasis on creating connections than on status or authority.

Accepted Answer

A) True 
 B)False

Question 19

Reading is an example of this communication step.

Accepted Answer

A) Feedback. 
B) Encoding. 
C) Receiving. 
D) Decoding. 
A) Feedback. 
B) Encoding. 
C) Receiving. 
D) Decoding.

Question 20

Which of the following essential elements of active listening requires a listener to suspend his or her own thoughts and feelings and focus on the thoughts and feelings of the speaker?

Accepted Answer

A) Willingness to take responsibility for completeness. 
B) Intensity. 
C) Acceptance. 
D) Empathy. 
A) Willingness to take responsibility for completeness. 
B) Intensity. 
C) Acceptance. 
D) Empathy.

Everything a manager does involves communication.

Which of the following characteristics is NOT typically an important part of a functioning knowledge management system?

Employees' blogs may expose proprietary company information,even if employees do not mean for that to happen.

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting,she is likely to be suffering from this.

In a short essay,list the seven elements of the communication process and explain the process of interpersonal communication.

Success in communication partly involves reasoning skills.

In order to be sent,a message needs to be filtered.

In a short essay,discuss the legal and security issues resulting from new Internet-based communication technology.

The channel is the ________.

Ross can create web pages that are accessible only to members of his organisation on ________.

Verbal intonation can be a part of written communication.

In a short essay,explain how information overload and national culture can serve as barriers to effective communication.

Which of the following is NOT an example of a noise?

Filtering tends to be more prevalent in this kind of organisation.

Four conditions influence the content of an encoded message: the skills,attitudes,knowledge,and ________ of the sender.

Most shorthand abbreviation messages are widely known.

Empathy is the ability to suspend judgment when listening.

When men talk,they typically place more emphasis on creating connections than on status or authority.

Reading is an example of this communication step.

Which of the following essential elements of active listening requires a listener to suspend his or her own thoughts and feelings and focus on the thoughts and feelings of the speaker?

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Filters

Exam 12: Managing Communication and Information

Everything a manager does involves communication.

Which of the following characteristics is NOT typically an important part of a functioning knowledge management system?

Employees' blogs may expose proprietary company information,even if employees do not mean for that to happen.

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting,she is likely to be suffering from this.

In a short essay,list the seven elements of the communication process and explain the process of interpersonal communication.

Success in communication partly involves reasoning skills.

In order to be sent,a message needs to be filtered.

In a short essay,discuss the legal and security issues resulting from new Internet-based communication technology.

The channel is the ________.

Ross can create web pages that are accessible only to members of his organisation on ________.

Verbal intonation can be a part of written communication.

In a short essay,explain how information overload and national culture can serve as barriers to effective communication.

Which of the following is NOT an example of a noise?

Filtering tends to be more prevalent in this kind of organisation.

Four conditions influence the content of an encoded message: the skills,attitudes,knowledge,and ________ of the sender.

Most shorthand abbreviation messages are widely known.

Empathy is the ability to suspend judgment when listening.

When men talk,they typically place more emphasis on creating connections than on status or authority.

Reading is an example of this communication step.

Which of the following essential elements of active listening requires a listener to suspend his or her own thoughts and feelings and focus on the thoughts and feelings of the speaker?

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Filters