Question 1

In Japan,managers use formal communication to seek consensus.

Accepted Answer

A) True 
 B)False

Question 2

When an auto designer's presentation of a new car design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get,she is engaging in this.

Accepted Answer

A) Information overload. 
B) Filtering. 
C) Emotion. 
D) Selective perception. 
A) Information overload. 
B) Filtering. 
C) Emotion. 
D) Selective perception.

Question 3

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

Accepted Answer

A) True 
 B)False

Question 4

Auto company engineers want technical terms such as 'limited slip differential' used in car ads.Ad executives,on the other hand,do not want these terms used.The cause of their disagreement is ________.

Accepted Answer

A) selective perception 
B) emotion 
C) gender 
D) language 
A) selective perception 
B) emotion 
C) gender 
D) language

Question 5

In order to transmit a message,the thought originating with the sender must be ________ to symbolic form.

Accepted Answer

A) decoded 
B) channelled 
C) encoded 
D) filtered 
A) decoded 
B) channelled 
C) encoded 
D) filtered

Question 6

Which organisational level should focus on creating learning capabilities?

Accepted Answer

A) All organisational levels,but only areas of professional staff. 
B) Only the top organisational levels,because they are the ones directing the organisation's strategy. 
C) Only the lowest organisational levels,because they have the most to learn. 
D) All organisational levels,in all areas. 
A) All organisational levels,but only areas of professional staff. 
B) Only the top organisational levels,because they are the ones directing the organisation's strategy. 
C) Only the lowest organisational levels,because they have the most to learn. 
D) All organisational levels,in all areas.

Question 7

Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but not body language?

Accepted Answer

A) Teleconferencing. 
B) Face-to-face meeting. 
C) Videoconferencing. 
D) Electronic data interchange. 
A) Teleconferencing. 
B) Face-to-face meeting. 
C) Videoconferencing. 
D) Electronic data interchange.

Question 8

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model,he is engaging in this.

Accepted Answer

A) Confidence overload. 
B) Selective perception. 
C) Filtering. 
D) Emotional dissonance. 
A) Confidence overload. 
B) Selective perception. 
C) Filtering. 
D) Emotional dissonance.

Question 9

Nonverbal communication is a major part of the communication that takes place during a conversation.

Accepted Answer

A) True 
 B)False

Question 10

Define negotiation.

Accepted Answer

A process in which two or more

Question 11

Which of the following is NOT a way of using groupware to support real-time collaboration?

Accepted Answer

A) Set up individual email accounts. 
B) Establish a private workplace Wiki. 
C) Develop a specialised instant messenger. 
D) Support the use of a work-related Blog. 
A) Set up individual email accounts. 
B) Establish a private workplace Wiki. 
C) Develop a specialised instant messenger. 
D) Support the use of a work-related Blog.

Question 12

In a short essay,explain the importance of communication in customer service.

Accepted Answer

What communication takes place and how i

Question 13

A spelling mistake in a message is an example of ________.

Accepted Answer

A) an encoding error 
B) a sending error 
C) a receiver error 
D) a transmission error 
A) an encoding error 
B) a sending error 
C) a receiver error 
D) a transmission error

Question 14

In a short essay,explain how emotions and language can serve as barriers to effective communication.

Accepted Answer

Emotions
How a receiver feels when a mes

Question 15

In a short essay,define negotiation and describe the distributive bargaining strategy.

Accepted Answer

Negotiation is a process in which two or

In Japan,managers use formal communication to seek consensus.

When an auto designer's presentation of a new car design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get,she is engaging in this.

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

Auto company engineers want technical terms such as 'limited slip differential' used in car ads.Ad executives,on the other hand,do not want these terms used.The cause of their disagreement is ________.

In order to transmit a message,the thought originating with the sender must be ________ to symbolic form.

Which organisational level should focus on creating learning capabilities?

Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but not body language?

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model,he is engaging in this.

Nonverbal communication is a major part of the communication that takes place during a conversation.

Define negotiation.

Which of the following is NOT a way of using groupware to support real-time collaboration?

In a short essay,explain the importance of communication in customer service.

A spelling mistake in a message is an example of ________.

In a short essay,explain how emotions and language can serve as barriers to effective communication.

In a short essay,define negotiation and describe the distributive bargaining strategy.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Filters

Exam 12: Managing Communication and Information

In Japan,managers use formal communication to seek consensus.

When an auto designer's presentation of a new car design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get,she is engaging in this.

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

Auto company engineers want technical terms such as 'limited slip differential' used in car ads.Ad executives,on the other hand,do not want these terms used.The cause of their disagreement is ________.

In order to transmit a message,the thought originating with the sender must be ________ to symbolic form.

Which organisational level should focus on creating learning capabilities?

Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but not body language?

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model,he is engaging in this.

Nonverbal communication is a major part of the communication that takes place during a conversation.

Define negotiation.

Which of the following is NOT a way of using groupware to support real-time collaboration?

In a short essay,explain the importance of communication in customer service.

A spelling mistake in a message is an example of ________.

In a short essay,explain how emotions and language can serve as barriers to effective communication.

In a short essay,define negotiation and describe the distributive bargaining strategy.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Filters