Exam 12: Managing Communication and Information

In a short essay,describe knowledge management,its purpose,and principle.

The service delivery process involves all of the following EXCEPT ________.

One advantage of a verbal communication is that it provides a record of the information.

Which slogan for a new car would be likely to appeal more to women than to men?

Emotions can cause a single message to be interpreted in two different ways.

Employees' contribution to blogs and Web services have no legal consequences for companies as long as employees make them on their own time.

Active listening requires making super-quick judgments while a person is speaking.

The average person can take in information at a much faster rate than is communicated through speech.

Body language and facial expressions are the only forms of nonverbal communication.

In Australia,managers tend to prefer informal over formal communication.

In a short essay,describe the challenges to personal interaction resulting from Internet use,and explain how companies address them.

Employees in the front line of customer care are important for customer communication because ________.

Japanese managers tend to rely on this style of communication.

Active listening is enhanced by developing ________ with the speaker.

A ________ is the actual physical product encoded by the source.

Which of the following is NOT true of active listening?

In a short essay,discuss the two best-known types of nonverbal communication.

Social media is a major distraction for employees,and best to be banned in workplaces.

In-house social media is usually developed to support older workers,who are more overwhelmed with emails than young ones.

Watching a movie in a foreign language you do not understand,without subtitles,allows you to perceive ________ forms of communication.