Question 1

Feedback is a message that travels from ________.

Accepted Answer

A) the original receiver to the original sender 
B) source to decoder 
C) encoder to receiver 
D) the original sender to the original receiver 
A) the original receiver to the original sender 
B) source to decoder 
C) encoder to receiver 
D) the original sender to the original receiver

Question 2

Jargon tends to cause problems when it is used ________.

Accepted Answer

A) within a specialised,close-knit group 
B) as shorthand for technical terms 
C) in spoken rather than written language 
D) outside of a specialised,close-knit group 
A) within a specialised,close-knit group 
B) as shorthand for technical terms 
C) in spoken rather than written language 
D) outside of a specialised,close-knit group

Question 3

A live singing performance allows a listener to perceive ________ forms of communication.

Accepted Answer

A) verbal,body language and verbal intonation as 
B) only verbal 
C) only nonverbal 
D) body language,facial expressions and verbal intonation as 
A) verbal,body language and verbal intonation as 
B) only verbal 
C) only nonverbal 
D) body language,facial expressions and verbal intonation as

Question 4

Which of the following is NOT an important aspect of cultivating a learning culture in organisations?

Accepted Answer

A) Acknowledging the value of knowledge as a resource. 
B) Systematically gathering knowledge. 
C) Investing in electronic data interchange. 
D) Regular sharing of knowledge among organisational members. 
A) Acknowledging the value of knowledge as a resource. 
B) Systematically gathering knowledge. 
C) Investing in electronic data interchange. 
D) Regular sharing of knowledge among organisational members.

Question 5

An extranet is different from an intranet in that it ________.

Accepted Answer

A) allows participants to use the Internet 
B) allows outside companies to participate 
C) does not involve the Internet 
D) is faster than an intranet 
A) allows participants to use the Internet 
B) allows outside companies to participate 
C) does not involve the Internet 
D) is faster than an intranet

Question 6

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

Accepted Answer

A) True 
 B)False

Question 7

Integrative bargaining operates under zero-sum conditions.

Accepted Answer

A) True 
 B)False

Question 8

The main two challenges resulting from communication in the internet world involve legal issues and personal interaction overload.

Accepted Answer

A) True 
 B)False

Question 9

Knowledge is not a resource because it cannot be captured or protected within the organisation.

Accepted Answer

A) True 
 B)False

Question 10

Define selective perception.

Accepted Answer

Selective perception means receiving com

Question 11

Which of the following statements about communities of practice is TRUE?

Accepted Answer

A) Communities of practice are set up by organisations to develop social problems resulting from social media. 
B) There is no need for communities of practice in organisations with an active online knowledge management system. 
C) Communities of practice are bound by a shared interest and therefore require little interpersonal interaction. 
D) Communities of practice are susceptible to the same problems as other groups. 
A) Communities of practice are set up by organisations to develop social problems resulting from social media. 
B) There is no need for communities of practice in organisations with an active online knowledge management system. 
C) Communities of practice are bound by a shared interest and therefore require little interpersonal interaction. 
D) Communities of practice are susceptible to the same problems as other groups.

Question 12

The best way to use 'idle' time when a speaker is speaking is to ________.

Accepted Answer

A) summarise and integrate what you've heard 
B) compose interesting questions you might ask 
C) think of what you are going to say 
D) think of suggestions that might help the speaker 
A) summarise and integrate what you've heard 
B) compose interesting questions you might ask 
C) think of what you are going to say 
D) think of suggestions that might help the speaker

Question 13

Which of the following is a disadvantage of written communication?

Accepted Answer

A) Not permanent. 
B) Time-consuming. 
C) Vague and unclear. 
D) Hard to store. 
A) Not permanent. 
B) Time-consuming. 
C) Vague and unclear. 
D) Hard to store.

Question 14

Responsibility for completeness requires an active listener to make sure she has heard the speaker's entire message.

Accepted Answer

A) True 
 B)False

Question 15

In a short essay,explain how gender can affect communication.

Accepted Answer

The differences between men and women ma

Question 16

Verbal intonation is a form of ________.

Accepted Answer

A) body language 
B) facial expression 
C) nonverbal communication 
D) verbal communication 
A) body language 
B) facial expression 
C) nonverbal communication 
D) verbal communication

Question 17

Getting employees' input on the organisation and its activities is important for all of the following reasons EXCEPT:

Accepted Answer

A) Providing input helps employees feel engaged. 
B) Providing input increases employee satisfaction. 
C) Providing input reduces managers' responsibility for the organisation's performance. 
D) Employees' input is crucial to improving the organisation's operation. 
A) Providing input helps employees feel engaged. 
B) Providing input increases employee satisfaction. 
C) Providing input reduces managers' responsibility for the organisation's performance. 
D) Employees' input is crucial to improving the organisation's operation.

Question 18

In a short essay,describe integrative bargaining and compare it to distributive bargaining.

Accepted Answer

In contrast to distributive bargaining,i

Question 19

Which of following is the LEAST appropriate theme for a community of practice?

Accepted Answer

A) Developing a rotation schedule for taking holidays among shift workers. 
B) Reducing environmental impact of the company's waste. 
C) Improving the yield of the production of the company's pharmaceutical products. 
D) Identifying emerging leaders among new employees. 
A) Developing a rotation schedule for taking holidays among shift workers. 
B) Reducing environmental impact of the company's waste. 
C) Improving the yield of the production of the company's pharmaceutical products. 
D) Identifying emerging leaders among new employees.

Question 20

In a brief essay,describe communities of practice.

Accepted Answer

Students' answers will vary.
Communities

Feedback is a message that travels from ________.

Jargon tends to cause problems when it is used ________.

A live singing performance allows a listener to perceive ________ forms of communication.

Which of the following is NOT an important aspect of cultivating a learning culture in organisations?

An extranet is different from an intranet in that it ________.

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

Integrative bargaining operates under zero-sum conditions.

The main two challenges resulting from communication in the internet world involve legal issues and personal interaction overload.

Knowledge is not a resource because it cannot be captured or protected within the organisation.

Define selective perception.

Which of the following statements about communities of practice is TRUE?

The best way to use 'idle' time when a speaker is speaking is to ________.

Which of the following is a disadvantage of written communication?

Responsibility for completeness requires an active listener to make sure she has heard the speaker's entire message.

In a short essay,explain how gender can affect communication.

Verbal intonation is a form of ________.

Getting employees' input on the organisation and its activities is important for all of the following reasons EXCEPT:

In a short essay,describe integrative bargaining and compare it to distributive bargaining.

Which of following is the LEAST appropriate theme for a community of practice?

In a brief essay,describe communities of practice.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Filters

Exam 12: Managing Communication and Information

Feedback is a message that travels from ________.

Jargon tends to cause problems when it is used ________.

A live singing performance allows a listener to perceive ________ forms of communication.

Which of the following is NOT an important aspect of cultivating a learning culture in organisations?

An extranet is different from an intranet in that it ________.

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

Integrative bargaining operates under zero-sum conditions.

The main two challenges resulting from communication in the internet world involve legal issues and personal interaction overload.

Knowledge is not a resource because it cannot be captured or protected within the organisation.

Define selective perception.

Which of the following statements about communities of practice is TRUE?

The best way to use 'idle' time when a speaker is speaking is to ________.

Which of the following is a disadvantage of written communication?

Responsibility for completeness requires an active listener to make sure she has heard the speaker's entire message.

In a short essay,explain how gender can affect communication.

Verbal intonation is a form of ________.

Getting employees' input on the organisation and its activities is important for all of the following reasons EXCEPT:

In a short essay,describe integrative bargaining and compare it to distributive bargaining.

Which of following is the LEAST appropriate theme for a community of practice?

In a brief essay,describe communities of practice.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Filters