Question 1

Which of the following represents the acceptable standards of behavior within a group that are shared by the group's members?

Accepted Answer

A)  status 
B)  norms 
C)  dyads 
D)  goals 
E)  cliques 
A)  status 
B)  norms 
C)  dyads 
D)  goals 
E)  cliques

Question 2

An informal group is characterized by the ________.

Accepted Answer

A)  stipulation of expected behaviors by the organization 
B)  predetermined designation of tasks of members. 
C)  pursuit of particular organizational goals. 
D)  fulfillment of the need for social contact 
E)  creation of timelines and rationale 
A)  stipulation of expected behaviors by the organization 
B)  predetermined designation of tasks of members. 
C)  pursuit of particular organizational goals. 
D)  fulfillment of the need for social contact 
E)  creation of timelines and rationale

Question 3

Which of the following is an effective means of countering social loafing?

Accepted Answer

A)  increasing the rewards the group is given if it succeeds 
B)  increasing the amount by which the group's progress is monitored 
C)  ensuring that individual contributions to the group's outcome are identified 
D)  increasing the size of the group 
E)  increasing the group's workload 
A)  increasing the rewards the group is given if it succeeds 
B)  increasing the amount by which the group's progress is monitored 
C)  ensuring that individual contributions to the group's outcome are identified 
D)  increasing the size of the group 
E)  increasing the group's workload

Question 4

Which of the following stages of the five-stage group development model is characterized by a great deal of uncertainty about the group's purpose, structure, and leadership?

Accepted Answer

A)  introduction 
B)  storming 
C)  forming 
D)  evolution 
E)  norming 
A)  introduction 
B)  storming 
C)  forming 
D)  evolution 
E)  norming

Question 5

When faced with a number of tight deadlines, Mandy Moore often delegates work collectively. Recently she chose some fairly experienced employees to work on a high-priority project. She was heartened to see that the selected group of employees was having numerous meetings and working hard. However, when she went to check on their progress at the halfway mark in the project schedule, she was shocked to see how little the team had done in the past three weeks. This scenario reflects ________.

Accepted Answer

A)  groupthink 
B)  collective efficacy 
C)  social loafing 
D)  groupshift 
E)  in-group favoritism 
A)  groupthink 
B)  collective efficacy 
C)  social loafing 
D)  groupshift 
E)  in-group favoritism

Question 6

The second stage of the five-stage group development model is characterized by ________.

Accepted Answer

A)  uncertainty about the purpose, structure, and leadership of the group 
B)  cohesiveness and close relationships among members of the group 
C)  strong feelings of group identity among members of the group 
D)  intragroup conflict within the group 
E)  pride in the accomplishments of the group 
A)  uncertainty about the purpose, structure, and leadership of the group 
B)  cohesiveness and close relationships among members of the group 
C)  strong feelings of group identity among members of the group 
D)  intragroup conflict within the group 
E)  pride in the accomplishments of the group

Question 7

Tabby Tolman is a project coordinator at Tristar Solutions. Whenever a new project comes her way, she holds a project meeting and follows it up with repeated meetings to address any concerns the team may have and to monitor their progress. However, with the peak of the business season arriving, she has been holding just one project initiation meeting for every project to save on time. She has become increasingly worried about the team's progress with no inputs coming from the members and she has had no time to check with them. With two weeks left to go for a high priority project of a month's duration, she has now begun to see some work coming through and is relieved. This development reflects that the group is at the stage of ________.

Accepted Answer

A)  forming 
B)  inertia following the first meeting 
C)  second phase of inertia before the group's last meeting 
D)  storming 
E)  transition following the halfway mark in the timeline 
A)  forming 
B)  inertia following the first meeting 
C)  second phase of inertia before the group's last meeting 
D)  storming 
E)  transition following the halfway mark in the timeline

Question 8

Describe cohesiveness as a property of groups. How can a group be made more cohesive?

Accepted Answer

Cohesiveness is the degree to which memb

Question 9

According to status characteristics theory, which of the following factors does not determine status?

Accepted Answer

A)  control over the resources needed by the group 
B)  contribution to goals 
C)  ability to conform to group norms 
D)  personality 
E)  talent 
A)  control over the resources needed by the group 
B)  contribution to goals 
C)  ability to conform to group norms 
D)  personality 
E)  talent

Question 10

Joe Sullivan and Mark Holland, members of the top management at EuAir, an European airlines, were preparing for a meeting to discuss strategies to combat the recent rise in fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices significantly impact the health of the world economy. Joe spoke of how higher oil prices since 1999, partly the result of OPEC supply management policies, contributed to the global economic downturn in 2000-2001. Mark agreed but added that the right kind of strategy can help them overcome and even profitably use this opportunity for hiking fares. Which of the following statements, if true, would denote the occurrence of groupshift in Joe's opinions during the meeting?

Accepted Answer

A)  Joe proposed that the company should invite price quotes from new suppliers to reduce their dependence on their current fuel suppliers. 
B)  Joe determined that the best strategy would be to slash prices and minimize all fringes that are used for customer service. 
C)  Joe convinced the top management team to decrease the capacity of the flights. 
D)  Joe recommended that the prices for business class fares be increased as they represent a less price sensitive group of customers. 
E)  Joe claimed that aviation fuel was their second largest expense and this was the time to contemplate obtaining a few futures contracts with suppliers. 
A)  Joe proposed that the company should invite price quotes from new suppliers to reduce their dependence on their current fuel suppliers. 
B)  Joe determined that the best strategy would be to slash prices and minimize all fringes that are used for customer service. 
C)  Joe convinced the top management team to decrease the capacity of the flights. 
D)  Joe recommended that the prices for business class fares be increased as they represent a less price sensitive group of customers. 
E)  Joe claimed that aviation fuel was their second largest expense and this was the time to contemplate obtaining a few futures contracts with suppliers.

Question 11

Which of the following statements is most likely to be true regarding the performing stage?

Accepted Answer

A)  The performing stage is characterized by a great deal of uncertainty about the group's purpose, structure, and leadership. 
B)  During the performing stage there is conflict over who will control the group. 
C)  The performing stage involves members trying out different behaviors in order to understand which behaviors the group considers acceptable. 
D)  For permanent work groups, performing is the last stage in development. 
E)  During the performing stage, members accept the existence of the group but resist the constraints it imposes on individuality. 
A)  The performing stage is characterized by a great deal of uncertainty about the group's purpose, structure, and leadership. 
B)  During the performing stage there is conflict over who will control the group. 
C)  The performing stage involves members trying out different behaviors in order to understand which behaviors the group considers acceptable. 
D)  For permanent work groups, performing is the last stage in development. 
E)  During the performing stage, members accept the existence of the group but resist the constraints it imposes on individuality.

Question 12

Like many other marketing strategy specialists, Mark Fritz relies heavily on creativity and originality. Members of his team are selected on the basis of their ability to think divergently, and Mark often conducts activities to ensure that this ability is developed. For instance, before any new project, Mark invites his team to sit together and churn out possible ideas about the new product, its theme, and ways in which it can be projected best in the market. These sessions usually provide him with a bank of potential ideas from which the team selects some strong concepts and develops them into a campaign. To encourage freedom in these sessions, Mark has a no-evaluation policy. This is an example of ________.

Accepted Answer

A)  in-group favoritism 
B)  groupshift 
C)  brainstorming 
D)  groupthink 
E)  social loafing 
A)  in-group favoritism 
B)  groupshift 
C)  brainstorming 
D)  groupthink 
E)  social loafing

Question 13

________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action.

Accepted Answer

A)  Groupshift 
B)  Social loafing 
C)  In-group favoritism 
D)  Cyber loafing 
E)  Groupthink 
A)  Groupshift 
B)  Social loafing 
C)  In-group favoritism 
D)  Cyber loafing 
E)  Groupthink

Question 14

Role perception indicates our view of how we are supposed to act in a given situation.

Accepted Answer

A) True 
 B)False

Question 15

Uncertainty reduction is a dimension of the social identity theory that manifests itself in the ________.

Accepted Answer

A)  tendency of people who have greater uniformity in values and characteristics to have greater identification as well 
B)  tendency of people to use the group as a means of understanding who they are and how they fit into the world 
C)  tendency of people to link themselves to groups of higher social standing in an attempt to define themselves favorably 
D)  tendency of in-group members to prefer and endorse the products, ideas, and aspects of someone else's culture over their own 
E)  tendency of in-group members to notice and emphasize identities that reflect how different they are from other groups 
A)  tendency of people who have greater uniformity in values and characteristics to have greater identification as well 
B)  tendency of people to use the group as a means of understanding who they are and how they fit into the world 
C)  tendency of people to link themselves to groups of higher social standing in an attempt to define themselves favorably 
D)  tendency of in-group members to prefer and endorse the products, ideas, and aspects of someone else's culture over their own 
E)  tendency of in-group members to notice and emphasize identities that reflect how different they are from other groups

Question 16

High-status members of groups are often given less freedom to deviate from norms than are other group members.

Accepted Answer

A) True 
 B)False

Question 17

The determination of the behavioral patterns and assumptions through which the group approaches the project is a function of the ________ phase in the punctuated-equilibrium model.

Accepted Answer

A)  performing 
B)  inertia 
C)  equilibrium 
D)  transition 
E)  first meeting 
A)  performing 
B)  inertia 
C)  equilibrium 
D)  transition 
E)  first meeting

Question 18

Joe Sullivan and Mark Holland, members of the top management at EuAir, an European airlines, were preparing for a meeting to discuss strategies to combat the recent rise in fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices significantly impact the health of the world economy. Joe spoke of how higher oil prices since 1999, partly the result of OPEC supply management policies, contributed to the global economic downturn in 2000-2001. Mark agreed but added that the right kind of strategy can help them overcome and even profitably use this opportunity for hiking fares. Which of the following statements, if true, would weaken the argument that Mark experienced groupshift in the meeting?

Accepted Answer

A)  Mark felt that implementing a price rise was necessary to recover the costs in operating the flights. 
B)  Mark stated that the company should increase operations but at lower fares so they can regain control over the market share. 
C)  Mark believed that most of their clientele was not price sensitive. 
D)  Mark was of the opinion that oil suppliers were going to pressure them even more in the future and the company had to resort to alternatives like bio fuels. 
E)  Mark recommended that the company should establish a fuel hedging contract with its key suppliers to ensure protection from fuel price rises. 
A)  Mark felt that implementing a price rise was necessary to recover the costs in operating the flights. 
B)  Mark stated that the company should increase operations but at lower fares so they can regain control over the market share. 
C)  Mark believed that most of their clientele was not price sensitive. 
D)  Mark was of the opinion that oil suppliers were going to pressure them even more in the future and the company had to resort to alternatives like bio fuels. 
E)  Mark recommended that the company should establish a fuel hedging contract with its key suppliers to ensure protection from fuel price rises.

Question 19

Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do their best to uphold the law. Which of the following terms best represents these beliefs?

Accepted Answer

A)  diversity 
B)  similarity 
C)  role expectation 
D)  uncertainty reduction 
E)  dispersion of responsibility 
A)  diversity 
B)  similarity 
C)  role expectation 
D)  uncertainty reduction 
E)  dispersion of responsibility

Question 20

In-group favoritism does not adversely affect people of the out-group.

Accepted Answer

A) True 
 B)False

Which of the following represents the acceptable standards of behavior within a group that are shared by the group's members?

An informal group is characterized by the ________.

Which of the following is an effective means of countering social loafing?

Which of the following stages of the five-stage group development model is characterized by a great deal of uncertainty about the group's purpose, structure, and leadership?

The second stage of the five-stage group development model is characterized by ________.

Describe cohesiveness as a property of groups. How can a group be made more cohesive?

According to status characteristics theory, which of the following factors does not determine status?

Which of the following statements is most likely to be true regarding the performing stage?

________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action.

Role perception indicates our view of how we are supposed to act in a given situation.

Uncertainty reduction is a dimension of the social identity theory that manifests itself in the ________.

High-status members of groups are often given less freedom to deviate from norms than are other group members.

The determination of the behavioral patterns and assumptions through which the group approaches the project is a function of the ________ phase in the punctuated-equilibrium model.

Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do their best to uphold the law. Which of the following terms best represents these beliefs?

In-group favoritism does not adversely affect people of the out-group.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 9: Foundations of Group Behavior

Which of the following represents the acceptable standards of behavior within a group that are shared by the group's members?

An informal group is characterized by the ________.

Which of the following is an effective means of countering social loafing?

Which of the following stages of the five-stage group development model is characterized by a great deal of uncertainty about the group's purpose, structure, and leadership?

The second stage of the five-stage group development model is characterized by ________.

Describe cohesiveness as a property of groups. How can a group be made more cohesive?

According to status characteristics theory, which of the following factors does not determine status?

Which of the following statements is most likely to be true regarding the performing stage?

________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action.

Role perception indicates our view of how we are supposed to act in a given situation.

Uncertainty reduction is a dimension of the social identity theory that manifests itself in the ________.

High-status members of groups are often given less freedom to deviate from norms than are other group members.

The determination of the behavioral patterns and assumptions through which the group approaches the project is a function of the ________ phase in the punctuated-equilibrium model.

Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do their best to uphold the law. Which of the following terms best represents these beliefs?

In-group favoritism does not adversely affect people of the out-group.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters