Question 1

The ________ norms dictate behavior such as with whom group members eat lunch and friendships on and off the job.

Accepted Answer

A)  appearance 
B)  social arrangement 
C)  performance 
D)  reference 
E)  organizational 
A)  appearance 
B)  social arrangement 
C)  performance 
D)  reference 
E)  organizational

Question 2

Groupthink is most commonly seen in the group decision-making approach using ________.

Accepted Answer

A)  reference groups 
B)  nominal groups 
C)  brainstorming 
D)  interacting groups 
E)  electronic meeting groups 
A)  reference groups 
B)  nominal groups 
C)  brainstorming 
D)  interacting groups 
E)  electronic meeting groups

Question 3

How can norms be used to reduce deviant workplace behavior?

Accepted Answer

Deviant workplace behavior (also called

Question 4

Which of the following is true with regard to the five-stage group development model?

Accepted Answer

A)  All permanent groups pass through the five stages of this model of group development successively. 
B)  For temporary work teams, the performing stage is the last stage of group development. 
C)  The model assumes that employees are functioning at their most effective level from the first stage. 
D)  A positive social focus may aid a group in reaching the performing stage more rapidly. 
E)  Groups proceed through the stages of group development in similar speed and timelines. 
A)  All permanent groups pass through the five stages of this model of group development successively. 
B)  For temporary work teams, the performing stage is the last stage of group development. 
C)  The model assumes that employees are functioning at their most effective level from the first stage. 
D)  A positive social focus may aid a group in reaching the performing stage more rapidly. 
E)  Groups proceed through the stages of group development in similar speed and timelines.

Question 5

Research consistently shows that a group in a brainstorming session generates more ideas than an individuals working alone.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements is true regarding brainstorming?

Accepted Answer

A)  Brainstorming encourages criticizing an idea as early as possible. 
B)  Brainstorming overcomes the problem of "production blocking." 
C)  Brainstorming can overcome the pressures for conformity. 
D)  Research consistently shows that a group in a brainstorming session generates more ideas than an individual working alone. 
E)  Brainstorming fails to develop group cohesiveness. 
A)  Brainstorming encourages criticizing an idea as early as possible. 
B)  Brainstorming overcomes the problem of "production blocking." 
C)  Brainstorming can overcome the pressures for conformity. 
D)  Research consistently shows that a group in a brainstorming session generates more ideas than an individual working alone. 
E)  Brainstorming fails to develop group cohesiveness.

Question 7

A local government work crew cleans up parks and other public spaces. In this crew the dirtiest jobs are generally given to the newest members, while the more senior members of the crew tend to do little except draw their pay. Which of the following classes of norms encompasses arrangements like this?

Accepted Answer

A)  performance norms 
B)  appearance norms 
C)  resource allocation norms 
D)  reference norms 
E)  leisure norms 
A)  performance norms 
B)  appearance norms 
C)  resource allocation norms 
D)  reference norms 
E)  leisure norms

Question 8

During the third stage of group development ________.

Accepted Answer

A)  conflicts over leadership are common 
B)  the group demonstrates cohesiveness 
C)  intragroup conflicts occur 
D)  members resist the constraints the group places on them 
E)  groups disband 
A)  conflicts over leadership are common 
B)  the group demonstrates cohesiveness 
C)  intragroup conflicts occur 
D)  members resist the constraints the group places on them 
E)  groups disband

Question 9

Which of the following statements is true regarding the norming stage of group development?

Accepted Answer

A)  According to the five-stage group development model, this is the second stage in the group development model. 
B)  This stage is characterized by a great deal of uncertainty about the group's purpose, structure, and leadership. 
C)  During this stage, members accept the existence of the group but resist the constraints it imposes on individuality. 
D)  During this stage, the group develops a common set of expectations of what defines correct member behavior. 
E)  During this stage the group completes the task at hand. 
A)  According to the five-stage group development model, this is the second stage in the group development model. 
B)  This stage is characterized by a great deal of uncertainty about the group's purpose, structure, and leadership. 
C)  During this stage, members accept the existence of the group but resist the constraints it imposes on individuality. 
D)  During this stage, the group develops a common set of expectations of what defines correct member behavior. 
E)  During this stage the group completes the task at hand.

Question 10

Sonia Soans is corporate trainer. One of her favorite ways to start a training program is to present a case study and encourage members to think of the case in depth and discuss it amongst each other. Using the results of the activity she understands the baseline measures of the group's functioning. During one of her recent sessions, she observed that the group came to a consensus very quickly. However, when asked to present their views, the team members were not too confident and appeared to be under an illusion of unanimity. From the scenario, we can say that this group experienced ________.

Accepted Answer

A)  diversity 
B)  groupshift 
C)  role conflict 
D)  groupthink 
E)  social loafing 
A)  diversity 
B)  groupshift 
C)  role conflict 
D)  groupthink 
E)  social loafing

Question 11

The development of temporary work groups is best understood in terms of the five-stage group development model.

Accepted Answer

A) True 
 B)False

Question 12

ABL is one of the largest consumer goods companies in the country and it recently held its annual conference where members of all regional divisions were invited. Since the company is vast and rarely finds all its employees together in such a manner, it used this opportunity to present to them certain new ideas they had regarding various aspects of their functioning. Large meetings with each regional team were held to provide them with information about the proposed changes and to obtain their anonymous votes through computers. This helped the company speed up the decision-making process and consolidate the results immediately. Which of the following group decision techniques did ABL use here?

Accepted Answer

A)  heuristics and algorithm approach 
B)  nominal groups approach 
C)  electronic meeting approach 
D)  reference groups approach 
E)  brainstorming 
A)  heuristics and algorithm approach 
B)  nominal groups approach 
C)  electronic meeting approach 
D)  reference groups approach 
E)  brainstorming

Question 13

Which of the following statements is true regarding the effect of status on conformity pressure?

Accepted Answer

A)  High-status individuals are often given less freedom to deviate from norms than are other group members. 
B)  People in high-status jobs have especially negative reactions to social pressure exerted by people in low-status jobs. 
C)  Lower-status people are better able to resist conformity pressures than their high-status peers. 
D)  Groups exert equal conformity pressure on all individuals regardless of their status. 
E)  As compared to high-status members, low-status members are given a wider range of discretion as long as their activities aren't severely detrimental to group goal achievement. 
A)  High-status individuals are often given less freedom to deviate from norms than are other group members. 
B)  People in high-status jobs have especially negative reactions to social pressure exerted by people in low-status jobs. 
C)  Lower-status people are better able to resist conformity pressures than their high-status peers. 
D)  Groups exert equal conformity pressure on all individuals regardless of their status. 
E)  As compared to high-status members, low-status members are given a wider range of discretion as long as their activities aren't severely detrimental to group goal achievement.

Question 14

A batch of trainees has been assigned a new project and the team is unsure of the details of the project and how they will pursue its completion as a group with specific tasks and roles. This batch of trainees is in the forming stage of group development.

Accepted Answer

A) True 
 B)False

Question 15

Explain the relationship between role conflict and reference groups.

Accepted Answer

When compliance with one role requiremen

Question 16

Amy Jones has to come up with a strategy to regulate the excessive use of the Internet by her employees in such a way that they accept and commit to the solution themselves. It is advisable for her to use group decision making, rather than individual decision making in this situation.

Accepted Answer

A) True 
 B)False

Question 17

Aaron Dias was working on the last shift for the day at All Needs, a retail store owned by an Asian man, when he opened the cash register and stole some money thinking that nobody would witness him stealing. However, one of the customer attendants watched him steal the money and reported it to the manager the next day, following which Aaron was terminated. Subsequently, the manager became extremely strict with all his Caucasian employees and was often heard abusing them saying "you guys are all the same." This scenario depicts ________.

Accepted Answer

A)  social loafing 
B)  in-group favoritism 
C)  groupthink 
D)  contrast bias 
E)  social exchange 
A)  social loafing 
B)  in-group favoritism 
C)  groupthink 
D)  contrast bias 
E)  social exchange

Question 18

An individual's personal characteristics like good looks or friendly personality represents one of the dimensions of the status characteristics theory.

Accepted Answer

A) True 
 B)False

Question 19

Describe the relationship between distinctiveness and group shift.

Accepted Answer

Distinctiveness is a dimension of the so

Question 20

Which of the following steps can be taken by a manager so as to minimize groupthink?

Accepted Answer

A)  increasing the group size 
B)  encouraging group leaders to develop a stronger sense of group identity 
C)  preventing all team members from engaging in a critical evaluation of ideas at the beginning 
D)  asking the group members to first focus on the positives of an alternative rather than the negatives 
E)  seeking input from employees before the group leader presents his opinions 
A)  increasing the group size 
B)  encouraging group leaders to develop a stronger sense of group identity 
C)  preventing all team members from engaging in a critical evaluation of ideas at the beginning 
D)  asking the group members to first focus on the positives of an alternative rather than the negatives 
E)  seeking input from employees before the group leader presents his opinions

The ________ norms dictate behavior such as with whom group members eat lunch and friendships on and off the job.

Groupthink is most commonly seen in the group decision-making approach using ________.

How can norms be used to reduce deviant workplace behavior?

Which of the following is true with regard to the five-stage group development model?

Research consistently shows that a group in a brainstorming session generates more ideas than an individuals working alone.

Which of the following statements is true regarding brainstorming?

During the third stage of group development ________.

Which of the following statements is true regarding the norming stage of group development?

The development of temporary work groups is best understood in terms of the five-stage group development model.

Which of the following statements is true regarding the effect of status on conformity pressure?

A batch of trainees has been assigned a new project and the team is unsure of the details of the project and how they will pursue its completion as a group with specific tasks and roles. This batch of trainees is in the forming stage of group development.

Explain the relationship between role conflict and reference groups.

Amy Jones has to come up with a strategy to regulate the excessive use of the Internet by her employees in such a way that they accept and commit to the solution themselves. It is advisable for her to use group decision making, rather than individual decision making in this situation.

An individual's personal characteristics like good looks or friendly personality represents one of the dimensions of the status characteristics theory.

Describe the relationship between distinctiveness and group shift.

Which of the following steps can be taken by a manager so as to minimize groupthink?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 9: Foundations of Group Behavior

The ________ norms dictate behavior such as with whom group members eat lunch and friendships on and off the job.

Groupthink is most commonly seen in the group decision-making approach using ________.

How can norms be used to reduce deviant workplace behavior?

Which of the following is true with regard to the five-stage group development model?

Research consistently shows that a group in a brainstorming session generates more ideas than an individuals working alone.

Which of the following statements is true regarding brainstorming?

During the third stage of group development ________.

Which of the following statements is true regarding the norming stage of group development?

The development of temporary work groups is best understood in terms of the five-stage group development model.

Which of the following statements is true regarding the effect of status on conformity pressure?

A batch of trainees has been assigned a new project and the team is unsure of the details of the project and how they will pursue its completion as a group with specific tasks and roles. This batch of trainees is in the forming stage of group development.

Explain the relationship between role conflict and reference groups.

Amy Jones has to come up with a strategy to regulate the excessive use of the Internet by her employees in such a way that they accept and commit to the solution themselves. It is advisable for her to use group decision making, rather than individual decision making in this situation.

An individual's personal characteristics like good looks or friendly personality represents one of the dimensions of the status characteristics theory.

Describe the relationship between distinctiveness and group shift.

Which of the following steps can be taken by a manager so as to minimize groupthink?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters