Exam 16: Organisational Change and Stress Management

What is 'innovation'?

What do wellness programs focus on?

The built-in mechanisms that an organisation has to produce stability are termed:

In Anna's organisation,all the employees hold a shared vision of providing excellence in customer service.Employees frequently share their experiences with others to obtain feedback and to mentor new employees.They associate themselves with the organisation as a whole rather than the specific departments that they work for. Which characteristic of Anna's organisation suggests that it is a learning organisation?

All of the following are steps in the process of action research except:

TNT Net is in the computer industry,where innovations are common.The employees are highly trained,well-educated,and hard working.They are under a great deal of stress and TNT Net is concerned that productivity and job satisfaction will decline. In an attempt to recognise stress early,you should be aware that symptoms may be:

The more control an individual has over the pace of his or her work,the greater the individual's stress and dissatisfaction.

The forces of change relevant here are:

'Action research' refers to a change process based on systematic collection of data and then selection of a change action based on what the analysed data indicates.

Johnson Farm Products has decided to expand its traditional business with farmers in order to include home gardeners.This change is not met with enthusiasm by the sales personnel,who have had good long-term relationships with area farmers.You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and get their cooperation. You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes.The method for overcoming resistance that you have chosen is:

A source of resistance to change includes the fact that group norms may act as a constraint.

If individuals resisting change are included in making change decisions not to find better solutions but to get their endorsement it is called:

Stressful conditions are universal and the same for all persons.

The step in the action research process where information is gathered about problems,concerns,and needed changes from members of the organisation is:

TNT Net is in the computer industry,where innovations are common.The employees are highly trained,well-educated,and hard working.They are under a great deal of stress and TNT Net is concerned that productivity and job satisfaction will decline. One of your employees is very stressed out as a result of being asked to assume too many roles in his job.This source of stress is:

Discuss organisational approaches to managing stress.

Changes in organisational patterns seldom threaten the expertise of specialised groups.

In low-power-distance cultures,change efforts will tend to be autocratically implemented by top management.

The rallying cry of contemporary managers worldwide is,'Change or die!'

Which of the following is not a category of potential stressors?