Question 1

Three common small-group networks are chain,wheel and all-channel.

Accepted Answer

A) True 
 B)False  True

Question 2

Com-net is a telecommunications company.Two departments within the company are sales and billing.The sales team will call existing customers to offer Internet packages.However,this package quite frequently does not arrive and the customer is still billed for using Internet services that they have not received. In the situation above,there is a need for greater ________ communication.

Accepted Answer

A) downward 
B) upward 
C) lateral 
D) informal 
A) downward 
B) upward 
C) lateral 
D) informal C

Question 3

Filtering is most likely to occur in organisations in which there is emphasis on status differences.

Accepted Answer

A) True 
 B)False  True

Question 4

Which formal organisational network relies on a central figure who acts as the conduit?

Accepted Answer

A) chain 
B) wheel 
C) all-channel 
D) circle 
A) chain 
B) wheel 
C) all-channel 
D) circle

Question 5

All of the following are examples of non-verbal communication EXCEPT:

Accepted Answer

A) evaluation of a competitor's intentions. 
B) facial expressions. 
C) intonations or emphasis given to words. 
D) physical distance between the message sender and receiver. 
A) evaluation of a competitor's intentions. 
B) facial expressions. 
C) intonations or emphasis given to words. 
D) physical distance between the message sender and receiver.

Question 6

Adeline's company is currently undergoing some large-scale changes.As a result,many of the employees are feeling rather frustrated and are reluctant to do their work.They are now unsure of what their role is within the company. Which one of the following is NOT one of the major functions of communication?

Accepted Answer

A) emotional expression 
B) control 
C) motivation 
D) privacy 
A) emotional expression 
B) control 
C) motivation 
D) privacy

Question 7

Which of the following statements is a FALSE statement about non-verbal communication?

Accepted Answer

A) It includes meanings transmitted through facial expressions. 
B) Body language adds to,and often complicates,verbal communication. 
C) It is insignificant and can be ignored in the process of explaining and predicting behaviour. 
D) It does not make use of oral processes,speech or formal language. 
A) It includes meanings transmitted through facial expressions. 
B) Body language adds to,and often complicates,verbal communication. 
C) It is insignificant and can be ignored in the process of explaining and predicting behaviour. 
D) It does not make use of oral processes,speech or formal language.

Question 8

Zeus Industries sells satellite television systems.The senior management feels that barriers are hindering communication.Frequently,senior managers feel that their employees are telling them only what they think the senior managers want to hear.Some middle managers are unable to deal with the vast amount of information in this fast-changing industry. When subordinates manipulate information so that it will be seen more favourably by their managers,________ occurs.

Accepted Answer

A) sabotage 
B) overload 
C) feedback 
D) filtering 
A) sabotage 
B) overload 
C) feedback 
D) filtering

Question 9

In the communication process,decoding precedes encoding.

Accepted Answer

A) True 
 B)False

Question 10

The encoder is the object to whom the message is directed.

Accepted Answer

A) True 
 B)False

Question 11

Brenda is a recruiter for a global corporation with subsidiaries all over the world.She needs to convey information to future employees that will help them understand the importance of communicating across cultures. Brenda explains to future employees that ________ cultures,such as China and Vietnam,rely heavily on non-verbal cues.

Accepted Answer

A) low-content 
B) low-context 
C) high-content 
D) high-context 
A) low-content 
B) low-context 
C) high-content 
D) high-context

Question 12

The grapevine is:

Accepted Answer

A) an important source of organisational information. 
B) used to serve the self-interests of management. 
C) controlled by management. 
D) usually inaccurate. 
A) an important source of organisational information. 
B) used to serve the self-interests of management. 
C) controlled by management. 
D) usually inaccurate.

Question 13

Zeus Industries sells satellite television systems.The senior management feels that barriers are hindering communication.Frequently,senior managers feel that their employees are telling them only what they think the senior managers want to hear.Some middle managers are unable to deal with the vast amount of information in this fast-changing industry. When the information middle managers have to work with exceeds their processing capacity,the result is:

Accepted Answer

A) feedback. 
B) information overload. 
C) defensiveness. 
D) filtering. 
A) feedback. 
B) information overload. 
C) defensiveness. 
D) filtering.

Question 14

To perform effectively,groups need to maintain control over members,stimulate member performance,facilitate emotional expression and make decisions.

Accepted Answer

A) True 
 B)False

Question 15

The grapevine is a type of formal communication.

Accepted Answer

A) True 
 B)False

Question 16

Jane is providing an annual review for her employees.This is an example of:

Accepted Answer

A) upward communication. 
B) lateral communication. 
C) downward communication. 
D) none of the above. 
A) upward communication. 
B) lateral communication. 
C) downward communication. 
D) none of the above.

Question 17

Communication serves all of the following functions within a group or organisation EXCEPT:

Accepted Answer

A) control. 
B) emotional expression. 
C) time management. 
D) motivation. 
A) control. 
B) emotional expression. 
C) time management. 
D) motivation.

Question 18

What part of the communication process ensures that understanding has been achieved?

Accepted Answer

A) noise 
B) feedback 
C) the channel 
D) decoding 
A) noise 
B) feedback 
C) the channel 
D) decoding

Question 19

Brenda is a recruiter for a global corporation with subsidiaries all over the world.She needs to convey information to future employees that will help them understand the importance of communicating across cultures. Which of the following is a good tip to employees who must deal with different cultures?

Accepted Answer

A) When in doubt,listen. 
B) Establish an environment of equality. 
C) State facts,not interpretations. 
D) All of the above. 
A) When in doubt,listen. 
B) Establish an environment of equality. 
C) State facts,not interpretations. 
D) All of the above.

Question 20

Cultural barriers to communication include all of the following EXCEPT barriers caused by:

Accepted Answer

A) semantics. 
B) word connotations. 
C) the grapevine. 
D) tone differences. 
A) semantics. 
B) word connotations. 
C) the grapevine. 
D) tone differences.

Three common small-group networks are chain,wheel and all-channel.

Filtering is most likely to occur in organisations in which there is emphasis on status differences.

Which formal organisational network relies on a central figure who acts as the conduit?

All of the following are examples of non-verbal communication EXCEPT:

Which of the following statements is a FALSE statement about non-verbal communication?

In the communication process,decoding precedes encoding.

The encoder is the object to whom the message is directed.

The grapevine is:

To perform effectively,groups need to maintain control over members,stimulate member performance,facilitate emotional expression and make decisions.

The grapevine is a type of formal communication.

Jane is providing an annual review for her employees.This is an example of:

Communication serves all of the following functions within a group or organisation EXCEPT:

What part of the communication process ensures that understanding has been achieved?

Cultural barriers to communication include all of the following EXCEPT barriers caused by:

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 10: Communication

Three common small-group networks are chain,wheel and all-channel.

Filtering is most likely to occur in organisations in which there is emphasis on status differences.

Which formal organisational network relies on a central figure who acts as the conduit?

All of the following are examples of non-verbal communication EXCEPT:

Which of the following statements is a FALSE statement about non-verbal communication?

In the communication process,decoding precedes encoding.

The encoder is the object to whom the message is directed.

The grapevine is:

To perform effectively,groups need to maintain control over members,stimulate member performance,facilitate emotional expression and make decisions.

The grapevine is a type of formal communication.

Jane is providing an annual review for her employees.This is an example of:

Communication serves all of the following functions within a group or organisation EXCEPT:

What part of the communication process ensures that understanding has been achieved?

Cultural barriers to communication include all of the following EXCEPT barriers caused by:

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters