Question 1

Integrative bargaining leaves one party a loser.

Accepted Answer

A) True 
 B)False  False

Question 2

The traditional view towards conflict seeks to retain only the functional conflict in a group.

Accepted Answer

A) True 
 B)False  False

Question 3

If you place your opponent's interest above your own,you are engaging in collaborating.

Accepted Answer

A) True 
 B)False  False

Question 4

Kevin and Dan are respectively the managers of the sales and advertisement departments within a newspaper company.The sales department is responsible for finding the clients to place the ads in the newspaper and the advertisement department is responsible for creating and arranging the ads.On more than one occasion,Dan has complained to Kevin that the sales staff is too slow in their delivery of client details.In response to this,Kevin has agreed to talk to his sales team to come up with a more efficient way of handing over client details. For the most ideal arrangement,which conflict handling intervention should Dan and Kevin be using?

Accepted Answer

A) competing 
B) collaborating 
C) avoiding 
D) accommodating 
A) competing 
B) collaborating 
C) avoiding 
D) accommodating

Question 5

If two parties' aspiration ranges overlap,there exists a settlement range.

Accepted Answer

A) True 
 B)False

Question 6

Conflict may take the form of violent conduct or passive-aggressive behaviour.

Accepted Answer

A) True 
 B)False

Question 7

Every negotiation in organisations has an effect on the relationship between the negotiators and the way the negotiators feel about themselves.

Accepted Answer

A) True 
 B)False

Question 8

Men and women negotiate differently.

Accepted Answer

A) True 
 B)False

Question 9

The ________ view of conflict argues that conflict is a natural and inevitable outcome in any group.

Accepted Answer

A) interactionist 
B) managed-conflict 
C) traditional 
D) functional 
A) interactionist 
B) managed-conflict 
C) traditional 
D) functional

Question 10

Raymond and George own shipping companies.Their business dealings with one another involve back and forth discussions about who will pay for shipping materials below the current market rate.Raymond and George's interaction is called:

Accepted Answer

A) conflict management. 
B) economics. 
C) supply side economics. 
D) negotiation. 
A) conflict management. 
B) economics. 
C) supply side economics. 
D) negotiation.

Question 11

An individual's target point represents the lowest outcome he or she would accept during a negotiation process.

Accepted Answer

A) True 
 B)False

Question 12

High job specialisation causes ________ conflict.

Accepted Answer

A) antecedent 
B) structural 
C) personal-variable 
D) communicative 
A) antecedent 
B) structural 
C) personal-variable 
D) communicative

Question 13

How might gender affect the negotiation process?

Accepted Answer

Men have been found to negotiate better

Question 14

Which conflict stage includes the statements,actions and reactions made by the conflicting parties?

Accepted Answer

A) Stage II of the conflict process 
B) Stage III of the conflict process 
C) Stage V of the conflict process 
D) Stage IV of the conflict process 
A) Stage II of the conflict process 
B) Stage III of the conflict process 
C) Stage V of the conflict process 
D) Stage IV of the conflict process

Question 15

What is conflict management?

Accepted Answer

A) stopping all conflict 
B) controlling conflict levels 
C) stimulating conflict 
D) avoiding conflict 
A) stopping all conflict 
B) controlling conflict levels 
C) stimulating conflict 
D) avoiding conflict

Question 16

What is conflict?

Accepted Answer

Conflict is defined as a process that be

Question 17

According to the interactionist view of conflict,cooperative groups are:

Accepted Answer

A) effective because they do not become static. 
B) prone to becoming apathetic to the need for innovation. 
C) less resistant to change over time. 
D) less likely to become non-responsive to the need for short-term change. 
A) effective because they do not become static. 
B) prone to becoming apathetic to the need for innovation. 
C) less resistant to change over time. 
D) less likely to become non-responsive to the need for short-term change.

Question 18

The act of sharing too much information can increase the potential for conflict.

Accepted Answer

A) True 
 B)False

Question 19

Integrative bargaining focuses relationships on:

Accepted Answer

A) resistance to bargaining. 
B) the short term. 
C) the long term. 
D) I win-you lose. 
A) resistance to bargaining. 
B) the short term. 
C) the long term. 
D) I win-you lose.

Question 20

Dysfunctional conflict is destructive.

Accepted Answer

A) True 
 B)False

Integrative bargaining leaves one party a loser.

The traditional view towards conflict seeks to retain only the functional conflict in a group.

If you place your opponent's interest above your own,you are engaging in collaborating.

If two parties' aspiration ranges overlap,there exists a settlement range.

Conflict may take the form of violent conduct or passive-aggressive behaviour.

Every negotiation in organisations has an effect on the relationship between the negotiators and the way the negotiators feel about themselves.

Men and women negotiate differently.

The ________ view of conflict argues that conflict is a natural and inevitable outcome in any group.

Raymond and George own shipping companies.Their business dealings with one another involve back and forth discussions about who will pay for shipping materials below the current market rate.Raymond and George's interaction is called:

An individual's target point represents the lowest outcome he or she would accept during a negotiation process.

High job specialisation causes ________ conflict.

How might gender affect the negotiation process?

Which conflict stage includes the statements,actions and reactions made by the conflicting parties?

What is conflict management?

What is conflict?

According to the interactionist view of conflict,cooperative groups are:

The act of sharing too much information can increase the potential for conflict.

Integrative bargaining focuses relationships on:

Dysfunctional conflict is destructive.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 13: Conflict and Negotiation

Integrative bargaining leaves one party a loser.

The traditional view towards conflict seeks to retain only the functional conflict in a group.

If you place your opponent's interest above your own,you are engaging in collaborating.

If two parties' aspiration ranges overlap,there exists a settlement range.

Conflict may take the form of violent conduct or passive-aggressive behaviour.

Every negotiation in organisations has an effect on the relationship between the negotiators and the way the negotiators feel about themselves.

Men and women negotiate differently.

The ________ view of conflict argues that conflict is a natural and inevitable outcome in any group.

Raymond and George own shipping companies.Their business dealings with one another involve back and forth discussions about who will pay for shipping materials below the current market rate.Raymond and George's interaction is called:

An individual's target point represents the lowest outcome he or she would accept during a negotiation process.

High job specialisation causes ________ conflict.

How might gender affect the negotiation process?

Which conflict stage includes the statements,actions and reactions made by the conflicting parties?

What is conflict management?

What is conflict?

According to the interactionist view of conflict,cooperative groups are:

The act of sharing too much information can increase the potential for conflict.

Integrative bargaining focuses relationships on:

Dysfunctional conflict is destructive.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters