Question 1

List and explain the four ways employees can express job dissatisfaction.

Accepted Answer

Employees can express dissatisfaction by using exit,voice,loyalty and neglect.These differ according to two dimensions: constructive/destructive and active/passive.Behaviour directed towards leaving the organisation is defined as exit behaviour.Exit behaviour is destructive and active.Voice involves actively and constructively attempting to improve conditions,including suggesting improvements,discussing problems with superiors and some forms of union activity.Loyalty involves passively but optimistically or constructively waiting for conditions to improve.Neglect is passively allowing conditions to worsen,including chronic absenteeism or lateness,reduced effort and increased error rate.Neglect can be destructive.

Question 2

Variant Julia owns a bakery in Melbourne.She has four employees who have unique positions: one works as a baker,one applies decorations to the cakes,one works at the counter helping customers,and one markets their catering business.
Evie has worked at the counter for six months.She complains to the other workers that she works harder for the amount of income she receives.In this attitude to her work,Evie is expressing the ________ component.

Accepted Answer

A) evaluative 
B) cognitive 
C) behavioural 
D) affective 
A) evaluative 
B) cognitive 
C) behavioural 
D) affective B

Question 3

Santha runs a small boutique advertising agency.It is important to her that her employees maintain a high level of job satisfaction at all times so that they focus on organisational issues and provide high levels of creativity. Santha wants to use a tool to measure her employees' level of job satisfaction that will assist her to identify and solve any issues quickly and accurately.Which is the most appropriate tool for her to use?

Accepted Answer

A) the dual global rating method 
B) the summation of job facets method 
C) the single global rating method 
D) the accumulation of job facets method 
A) the dual global rating method 
B) the summation of job facets method 
C) the single global rating method 
D) the accumulation of job facets method B

Question 4

Job involvement refers to an individual's general attitude towards his or her job.

Accepted Answer

A) True 
 B)False

Question 5

Variant
Leon Festinger concluded that behaviour follows attitudes.

Accepted Answer

A) True 
 B)False

Question 6

When making a decision about your future career prospects,a core self-evaluation is recommended.What are the benefits of this exercise in self-reflection?

Accepted Answer

Job satisfaction is not just about job c

Question 7

Craig,Jenna and Sarah all work for the same accounting firm.Craig is generally happy about his job.Jenna believes that her role is very important within the firm and is proud of her own high performance levels.She firmly believes in maintaining the integrity of her work.Sarah,on the other hand,feels strongly about her membership with the firm.When she meets old acquaintances outside of her work,she is always eager to tell them about her firm.She is also keen to attend any functions held by the firm. Jenna's situation is an example of:

Accepted Answer

A) job satisfaction. 
B) organisational commitment. 
C) job involvement. 
D) perceived organisational support. 
A) job satisfaction. 
B) organisational commitment. 
C) job involvement. 
D) perceived organisational support.

Question 8

Variant The emotional or feeling segment of an attitude is known as the ________ component.

Accepted Answer

A) evaluative 
B) cognitive 
C) behavioural 
D) affective 
A) evaluative 
B) cognitive 
C) behavioural 
D) affective

Question 9

In measuring job satisfaction,the two most popular measuring approaches are a single global rating and a summation of job facets.

Accepted Answer

A) True 
 B)False

Question 10

What is the connection between happiness and profitability?

Accepted Answer

It turns out that the value of happiness

Question 11

Jan is a security officer.Jan believes that it is important to know exactly who is in the office at any given time.She notices that some employees do not sign out of the office when they have lunch,which makes it impossible to keep track of who is actually in the office.Jan becomes frustrated with those employees.She makes note of them and reports them to their supervisors. Which of the following options describes the order in which Jan experienced the three components of attitude?

Accepted Answer

A) behavioural,cognitive,affective 
B) cognitive,affective,behavioural 
C) affective,behavioural,cognitive 
D) cognitive,behavioural,affective 
A) behavioural,cognitive,affective 
B) cognitive,affective,behavioural 
C) affective,behavioural,cognitive 
D) cognitive,behavioural,affective

Question 12

The correlation between perceived organisational support and organisational citizenship behaviours is very strong.

Accepted Answer

A) True 
 B)False

Question 13

Craig,Jenna and Sarah all work for the same accounting firm.Craig is generally happy about his job.Jenna believes that her role is very important within the firm and is proud of her own high performance levels.She firmly believes in maintaining the integrity of her work.Sarah,on the other hand,feels strongly about her membership with the firm.When she meets old acquaintances outside her work,she is always eager to tell them about her firm.She is also keen to attend any functions held by the firm. Craig's situation is an example of:

Accepted Answer

A) job satisfaction. 
B) organisational commitment. 
C) job involvement. 
D) perceived organisational support. 
A) job satisfaction. 
B) organisational commitment. 
C) job involvement. 
D) perceived organisational support.

Question 14

If attitudes and behaviour are inconsistent,individuals will most likely:

Accepted Answer

A) change their behaviour. 
B) change their attitudes. 
C) change either their attitudes or behaviour. 
D) do nothing. 
A) change their behaviour. 
B) change their attitudes. 
C) change either their attitudes or behaviour. 
D) do nothing.

Question 15

Pay is definitely the most important facet that determines job satisfaction.

Accepted Answer

A) True 
 B)False

Question 16

The statement 'my pay is poor' reflects the ________ component of an attitude.

Accepted Answer

A) behavioural 
B) reactive 
C) affective 
D) cognitive 
A) behavioural 
B) reactive 
C) affective 
D) cognitive

Question 17

Steve is unhappy with his job.He takes every possible vacation and sick day and sometimes shows up for work late.He is expressing his dissatisfaction by:

Accepted Answer

A) loyalty. 
B) exit. 
C) voice. 
D) neglect. 
A) loyalty. 
B) exit. 
C) voice. 
D) neglect.

Question 18

Active responses to dissatisfaction include voice and loyalty.

Accepted Answer

A) True 
 B)False

Question 19

Voice is an active and constructive response to dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 20

Mrs Jonas believes strongly that everyone has an obligation to protect the environment.Mrs Jonas works for a pig farm in the Hunter Valley and has just discovered that pig waste is being released into the river. Mrs Jonas can be expected to relieve the discomfort she is experiencing by:

Accepted Answer

A) considering the importance of the issue. 
B) considering how much influence she has. 
C) considering the rewards of keeping the dissonance. 
D) all of the above. 
A) considering the importance of the issue. 
B) considering how much influence she has. 
C) considering the rewards of keeping the dissonance. 
D) all of the above.

List and explain the four ways employees can express job dissatisfaction.

Job involvement refers to an individual's general attitude towards his or her job.

Variant Leon Festinger concluded that behaviour follows attitudes.

When making a decision about your future career prospects,a core self-evaluation is recommended.What are the benefits of this exercise in self-reflection?

Variant The emotional or feeling segment of an attitude is known as the ________ component.

In measuring job satisfaction,the two most popular measuring approaches are a single global rating and a summation of job facets.

What is the connection between happiness and profitability?

The correlation between perceived organisational support and organisational citizenship behaviours is very strong.

If attitudes and behaviour are inconsistent,individuals will most likely:

Pay is definitely the most important facet that determines job satisfaction.

The statement 'my pay is poor' reflects the ________ component of an attitude.

Steve is unhappy with his job.He takes every possible vacation and sick day and sometimes shows up for work late.He is expressing his dissatisfaction by:

Active responses to dissatisfaction include voice and loyalty.

Voice is an active and constructive response to dissatisfaction.

Mrs Jonas believes strongly that everyone has an obligation to protect the environment.Mrs Jonas works for a pig farm in the Hunter Valley and has just discovered that pig waste is being released into the river. Mrs Jonas can be expected to relieve the discomfort she is experiencing by:

What Is Organisational Behaviour

The Individual

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

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Exam 3: Attitudes and Job Satisfaction

List and explain the four ways employees can express job dissatisfaction.

Job involvement refers to an individual's general attitude towards his or her job.

Variant Leon Festinger concluded that behaviour follows attitudes.

When making a decision about your future career prospects,a core self-evaluation is recommended.What are the benefits of this exercise in self-reflection?

Variant The emotional or feeling segment of an attitude is known as the ________ component.

In measuring job satisfaction,the two most popular measuring approaches are a single global rating and a summation of job facets.

What is the connection between happiness and profitability?

The correlation between perceived organisational support and organisational citizenship behaviours is very strong.

If attitudes and behaviour are inconsistent,individuals will most likely:

Pay is definitely the most important facet that determines job satisfaction.

The statement 'my pay is poor' reflects the ________ component of an attitude.

Steve is unhappy with his job.He takes every possible vacation and sick day and sometimes shows up for work late.He is expressing his dissatisfaction by:

Active responses to dissatisfaction include voice and loyalty.

Voice is an active and constructive response to dissatisfaction.

Mrs Jonas believes strongly that everyone has an obligation to protect the environment.Mrs Jonas works for a pig farm in the Hunter Valley and has just discovered that pig waste is being released into the river. Mrs Jonas can be expected to relieve the discomfort she is experiencing by:

What Is Organisational Behaviour

The Individual

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters