Exam 1: What Is Organisational Behaviour

OB studies:

Which two elements are needed for manager's to succeed?

Why is it difficult to make sweeping statements about people using the science of organisational behaviour?

Human skills are defined as 'the ability to apply specialised knowledge or expertise'.

'Job satisfaction' represents an attitude rather than a behaviour.

One challenge for managers is to stimulate their employees' creativity and tolerance for change.

What is 'organisational behaviour' and what does the field study?

An ethical dilemma is a situation in which employees are required to define right and wrong conduct.

In service organisations,there is a clear chain of cause and effect that runs from employee attitudes and behaviour to customer attitudes and behaviour to the organisation's productivity

Research shows that ________strongly relates to job satisfaction

Globalisation,expanded capacity and advances in technology have required organisations to be fast and flexible if they are to survive.

Discuss the four management functions described by your text.

Define turnover and discuss why it is of concern to organisations.

Workforce diversity means that organisations are becoming more homogeneous in terms of gender,race,and ethnicity.

Motivating employees,directing their activities,selecting the most effective communication channels and resolving conflicts is the ________ function of management.

In today's changing world,reasonable levels of employee-initiated turnover improve organisational flexibility and employee independence.

While psychology focuses on the individual,sociology studies people in relation to their social environment or culture.

Since the 1980s,Australia's workforce demographics have changed considerably.

Monitoring performance and comparing it to performance goals,and addressing performance shortfalls is what is meant by the controlling function.

Leighton Wood is a manager at the XYZ Company.He performs all the management functions as condensed from Henri Fayol's work. When Mr Wood determines what tasks are to be performed by his employees and how they are to be grouped,he is performing the ________ function.