Question 1

For lateral communication to be effective, people must be willing and able to communicate across departmental or functional boundaries.

Accepted Answer

A) True 
 B)False  True

Question 2

The study of how building design may influence communication and productivity by improving lateral communications is referred to as organizational ecology.

Accepted Answer

A) True 
 B)False  True

Question 3

Research shows that a key factor that plays into the choice to voice or remain silent is the perceived efficacy of voice.

Accepted Answer

A) True 
 B)False  True

Question 4

The most common barriers in the workplace include interpersonal issues, location distractions, emotional or semantic barriers, and cultural barriers.

Accepted Answer

A) True 
 B)False

Question 5

A reflection is an opening up or revelation to another of something about oneself

Accepted Answer

A) True 
 B)False

Question 6

All of the following are supportive communication principles EXCEPT:

Accepted Answer

A)  Focus on the problem and not the person. 
B)  Be specific and descriptive, not global or evaluative. 
C)  Own, rather than disown, the communication. 
D)  Seek to be heard and understood. 
E)  Be congruent - match the words with the body language. 
A)  Focus on the problem and not the person. 
B)  Be specific and descriptive, not global or evaluative. 
C)  Own, rather than disown, the communication. 
D)  Seek to be heard and understood. 
E)  Be congruent - match the words with the body language.

Question 7

Upward communication keeps higher organizational levels informed about the organization's strategies and policies.

Accepted Answer

A) True 
 B)False

Question 8

__________ in communication occurs when individuals feel they are being attacked and they need to protect themselves.

Accepted Answer

The answer of __________ in communication occurs when individuals feel...

Question 9

__________ communication goes from sender to receiver and back again.

Accepted Answer

The answer of __________ communication goes from sender to receiver...

Question 10

__________ differences in organizations create potential communication barriers between persons of higher and lower ranks.

Accepted Answer

A)  Minority vs. Majority 
B)  Cultural 
C)  Status 
D)  Gender 
E)  Age 
A)  Minority vs. Majority 
B)  Cultural 
C)  Status 
D)  Gender 
E)  Age

Question 11

To be an effective active listener, research suggests, that people should only pay attention to verbal expressions and ignore nonverbal expressions.

Accepted Answer

A) True 
 B)False

Question 12

The role of the "receiver" in the communication process is to encode an intended meaning into a message.

Accepted Answer

A) True 
 B)False

Question 13

Unfortunately, in most workplaces, there is too much feedback rather than too little.

Accepted Answer

A) True 
 B)False

Question 14

Listening to another person with the purpose of helping him or her think through a problem they are having is called dynamic listening.

Accepted Answer

A) True 
 B)False

Question 15

Formal channels of communication follow the chain of command established by an organization's hierarchy of authority.

Accepted Answer

A) True 
 B)False

Question 16

Relational _________ involves actions to return the relationship to a positive state.

Accepted Answer

A)  presence 
B)  repair 
C)  rotation 
D)  building 
E)  disclosure 
A)  presence 
B)  repair 
C)  rotation 
D)  building 
E)  disclosure

Question 17

__________ assumes the ways of your culture are the only ways of doing things.

Accepted Answer

The answer of __________ assumes the ways of your culture...

Question 18

Potential communication barriers come from all of the following EXCEPT:

Accepted Answer

A)  cultural similarities. 
B)  semantic problems. 
C)  mixed messages. 
D)  interpersonal issues. 
E)  physical distractions. 
A)  cultural similarities. 
B)  semantic problems. 
C)  mixed messages. 
D)  interpersonal issues. 
E)  physical distractions.

Question 19

The key elements in the communication process include a source, who encodes an intended meaning into a message; a receiver, who decodes the message into a perceived meaning; and noise, which is any disruption in the transference of the message.

Accepted Answer

A) True 
 B)False

Question 20

Which of these represent the richest channel?

Accepted Answer

A)  Face to face 
B)  Telephone 
C)  E-mail 
D)  Reports 
E)  Letters 
A)  Face to face 
B)  Telephone 
C)  E-mail 
D)  Reports 
E)  Letters

For lateral communication to be effective, people must be willing and able to communicate across departmental or functional boundaries.

The study of how building design may influence communication and productivity by improving lateral communications is referred to as organizational ecology.

Research shows that a key factor that plays into the choice to voice or remain silent is the perceived efficacy of voice.

The most common barriers in the workplace include interpersonal issues, location distractions, emotional or semantic barriers, and cultural barriers.

A reflection is an opening up or revelation to another of something about oneself

All of the following are supportive communication principles EXCEPT:

Upward communication keeps higher organizational levels informed about the organization's strategies and policies.

__________ in communication occurs when individuals feel they are being attacked and they need to protect themselves.

__________ communication goes from sender to receiver and back again.

__________ differences in organizations create potential communication barriers between persons of higher and lower ranks.

To be an effective active listener, research suggests, that people should only pay attention to verbal expressions and ignore nonverbal expressions.

The role of the "receiver" in the communication process is to encode an intended meaning into a message.

Unfortunately, in most workplaces, there is too much feedback rather than too little.

Listening to another person with the purpose of helping him or her think through a problem they are having is called dynamic listening.

Formal channels of communication follow the chain of command established by an organization's hierarchy of authority.

Relational _________ involves actions to return the relationship to a positive state.

__________ assumes the ways of your culture are the only ways of doing things.

Potential communication barriers come from all of the following EXCEPT:

The key elements in the communication process include a source, who encodes an intended meaning into a message; a receiver, who decodes the message into a perceived meaning; and noise, which is any disruption in the transference of the message.

Which of these represent the richest channel?

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 11: Communication

For lateral communication to be effective, people must be willing and able to communicate across departmental or functional boundaries.

The study of how building design may influence communication and productivity by improving lateral communications is referred to as organizational ecology.

Research shows that a key factor that plays into the choice to voice or remain silent is the perceived efficacy of voice.

The most common barriers in the workplace include interpersonal issues, location distractions, emotional or semantic barriers, and cultural barriers.

A reflection is an opening up or revelation to another of something about oneself

All of the following are supportive communication principles EXCEPT:

Upward communication keeps higher organizational levels informed about the organization's strategies and policies.

__________ in communication occurs when individuals feel they are being attacked and they need to protect themselves.

__________ communication goes from sender to receiver and back again.

__________ differences in organizations create potential communication barriers between persons of higher and lower ranks.

To be an effective active listener, research suggests, that people should only pay attention to verbal expressions and ignore nonverbal expressions.

The role of the "receiver" in the communication process is to encode an intended meaning into a message.

Unfortunately, in most workplaces, there is too much feedback rather than too little.

Listening to another person with the purpose of helping him or her think through a problem they are having is called dynamic listening.

Formal channels of communication follow the chain of command established by an organization's hierarchy of authority.

Relational _________ involves actions to return the relationship to a positive state.

__________ assumes the ways of your culture are the only ways of doing things.

Potential communication barriers come from all of the following EXCEPT:

The key elements in the communication process include a source, who encodes an intended meaning into a message; a receiver, who decodes the message into a perceived meaning; and noise, which is any disruption in the transference of the message.

Which of these represent the richest channel?

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters