Question 1

What percentage of today's workforce is single with no dependents, and thus requiring fewer benefits.

Accepted Answer

A)  5 
B)  10 
C)  40 
D)  25 
E)  70 
A)  5 
B)  10 
C)  40 
D)  25 
E)  70

Question 2

Why were managers in India rated low by employees?

Accepted Answer

A)  They changed their pay to piece-rate pay. 
B)  They changed the traditional benefits package to a flexible benefits plan. 
C)  They tried to empower their employees through employee involvement programs. 
D)  They refused to allow them to telecommute. 
E)  Their jobs had more intrinsic motivators than extrinsic motivators. 
A)  They changed their pay to piece-rate pay. 
B)  They changed the traditional benefits package to a flexible benefits plan. 
C)  They tried to empower their employees through employee involvement programs. 
D)  They refused to allow them to telecommute. 
E)  Their jobs had more intrinsic motivators than extrinsic motivators.

Question 3

Amalgamated Industries manufactures parts for furniture. Management has decided to change the method of payment to a skill-based plan. You are interested in increasing your current compensation and see this as an opportunity.
-As a manager, you like the plan because it allows ________.

Accepted Answer

A)  protection of territory 
B)  workforce flexibility 
C)  elimination of workers 
D)  decreased payroll costs 
E)  increased control 
A)  protection of territory 
B)  workforce flexibility 
C)  elimination of workers 
D)  decreased payroll costs 
E)  increased control

Question 4

What is an advantage of bonuses over merit pay?

Accepted Answer

A)  Employees don't view bonuses as pay. 
B)  Pay levels are based on employees' skills. 
C)  Bonuses are paid based on a formula. 
D)  Bonuses are based on an objective output. 
E)  Employees are rewarded for recent performance. 
A)  Employees don't view bonuses as pay. 
B)  Pay levels are based on employees' skills. 
C)  Bonuses are paid based on a formula. 
D)  Bonuses are based on an objective output. 
E)  Employees are rewarded for recent performance.

Question 5

Experience shows that the greatest value of representative participation is which of the following?

Accepted Answer

A)  increased motivation 
B)  increased satisfaction 
C)  symbolic 
D)  decreased absenteeism 
E)  increased commitment 
A)  increased motivation 
B)  increased satisfaction 
C)  symbolic 
D)  decreased absenteeism 
E)  increased commitment

Question 6

Financial incentives are the greatest motivator in the short term perspective, but over time ________ is more motivation

Accepted Answer

A)  benefits 
B)  money 
C)  recognition 
D)  bonuses 
E)  stock options 
A)  benefits 
B)  money 
C)  recognition 
D)  bonuses 
E)  stock options

Question 7

In what sort of companies is gainsharing most popular?

Accepted Answer

A)  large manufacturing companies 
B)  large service organizations 
C)  small, non-unionized manufacturing companies 
D)  small, privately-held companies 
E)  non-profit organizations 
A)  large manufacturing companies 
B)  large service organizations 
C)  small, non-unionized manufacturing companies 
D)  small, privately-held companies 
E)  non-profit organizations

Question 8

If one is interested in changing employee attitudes or in improving organizational performance, representative participation would be a good choice.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a job that does not lend itself to telecommuting?

Accepted Answer

A)  an attorney who spends most of her time researching on the computer 
B)  a writer of copy for an advertising firm 
C)  a car salesman who demonstrates the features of a new model of car 
D)  a telemarketer who uses the phone to contact clients 
E)  a product support specialist who fields calls from irate customers 
A)  an attorney who spends most of her time researching on the computer 
B)  a writer of copy for an advertising firm 
C)  a car salesman who demonstrates the features of a new model of car 
D)  a telemarketer who uses the phone to contact clients 
E)  a product support specialist who fields calls from irate customers

Question 10

Outline the relationship between job enrichment, and the importance of social and physical context of work. What patterns do you discern between the two?

Accepted Answer

Job enrichment expands jobs by increasin

Question 11

Which of the following is not a typical option in a flexible benefit program?

Accepted Answer

A)  additional life insurance 
B)  disability insurance 
C)  expanded health coverage. 
D)  flexible spending accounts 
E)  mortgage relief 
A)  additional life insurance 
B)  disability insurance 
C)  expanded health coverage. 
D)  flexible spending accounts 
E)  mortgage relief

Question 12

Which one of the following is not one of the guidelines for enriching jobs based on the job characteristics model?

Accepted Answer

A)  form telecommuting units 
B)  establish client relationships 
C)  open feedback channels 
D)  combine tasks 
E)  expand jobs vertically 
A)  form telecommuting units 
B)  establish client relationships 
C)  open feedback channels 
D)  combine tasks 
E)  expand jobs vertically

Question 13

What sort of plan is a company-established benefit plan where employees acquire stock as part of their benefits?

Accepted Answer

A)  MBO program 
B)  job redesign 
C)  ESOP 
D)  quality circle 
E)  piece-rate 
A)  MBO program 
B)  job redesign 
C)  ESOP 
D)  quality circle 
E)  piece-rate

Question 14

Aberdone Company has redesigned the jobs of the workers in accounts receivables. Instead of simply billing customers, they are now responsible for what used to be management tasks, such as for following up on non-payment, determining when bills will be sent to a collection agency, and what accounts receivables can be written off as non-collectable. What term would best be used to describe how the company is enriching the job dimensions?

Accepted Answer

A)  task combination 
B)  vertical job expansion 
C)  formation of natural work units 
D)  establishing client relationships 
E)  opening feedback channels 
A)  task combination 
B)  vertical job expansion 
C)  formation of natural work units 
D)  establishing client relationships 
E)  opening feedback channels

Question 15

Which of the following defines task identity?

Accepted Answer

A)  the degree to which a job requires completion of a whole and identifiable piece of work 
B)  the degree to which work activities generates direct and clear information about performance 
C)  the degree to which a job provides the worker freedom in scheduling and procedure 
D)  the degree to which a job has an impact on the lives or work of other people 
E)  the degree to which a job requires a variety of different activities 
A)  the degree to which a job requires completion of a whole and identifiable piece of work 
B)  the degree to which work activities generates direct and clear information about performance 
C)  the degree to which a job provides the worker freedom in scheduling and procedure 
D)  the degree to which a job has an impact on the lives or work of other people 
E)  the degree to which a job requires a variety of different activities

Question 16

What is the distinct characteristic common to all participative management programs?

Accepted Answer

A)  joint decision making 
B)  autonomy 
C)  empowerment 
D)  productivity enhancement 
E)  quality awareness 
A)  joint decision making 
B)  autonomy 
C)  empowerment 
D)  productivity enhancement 
E)  quality awareness

Question 17

Allied General Hospital employs many individuals and has decided to try to increase motivation through job redesign and flexible scheduling. You have been hired as a consultant to help them design and implement the programs.
-You are looking at flex time and realize that it will probably work least well for which of the following jobs?

Accepted Answer

A)  insurance billers 
B)  custodial workers 
C)  school nurses 
D)  equipment maintenance staff 
E)  IT personnel 
A)  insurance billers 
B)  custodial workers 
C)  school nurses 
D)  equipment maintenance staff 
E)  IT personnel

Question 18

List and describe different variable-pay programs. Be sure to include piece-rate plans, profit-sharing plans, and gainsharing.

Accepted Answer

a) Piece-rate plans. In piece-rate pay p

Question 19

Jobs that have the intrinsic elements of variety, identity, significance, autonomy, and feedback are more satisfying and generate higher performance from people than jobs that lack these characteristics.

Accepted Answer

A) True 
 B)False

Question 20

What is the main strength of job rotation?

Accepted Answer

A)  It eliminates management involvement. 
B)  It increases motivation. 
C)  It increases productivity. 
D)  It decreases training costs 
E)  It decreases supervisor work load. 
A)  It eliminates management involvement. 
B)  It increases motivation. 
C)  It increases productivity. 
D)  It decreases training costs 
E)  It decreases supervisor work load.

What percentage of today's workforce is single with no dependents, and thus requiring fewer benefits.

Why were managers in India rated low by employees?

Amalgamated Industries manufactures parts for furniture. Management has decided to change the method of payment to a skill-based plan. You are interested in increasing your current compensation and see this as an opportunity. -As a manager, you like the plan because it allows ________.

What is an advantage of bonuses over merit pay?

Experience shows that the greatest value of representative participation is which of the following?

Financial incentives are the greatest motivator in the short term perspective, but over time ________ is more motivation

In what sort of companies is gainsharing most popular?

If one is interested in changing employee attitudes or in improving organizational performance, representative participation would be a good choice.

Which of the following is a job that does not lend itself to telecommuting?

Outline the relationship between job enrichment, and the importance of social and physical context of work. What patterns do you discern between the two?

Which of the following is not a typical option in a flexible benefit program?

Which one of the following is not one of the guidelines for enriching jobs based on the job characteristics model?

What sort of plan is a company-established benefit plan where employees acquire stock as part of their benefits?

Which of the following defines task identity?

What is the distinct characteristic common to all participative management programs?

List and describe different variable-pay programs. Be sure to include piece-rate plans, profit-sharing plans, and gainsharing.

Jobs that have the intrinsic elements of variety, identity, significance, autonomy, and feedback are more satisfying and generate higher performance from people than jobs that lack these characteristics.

What is the main strength of job rotation?

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 8: Motivation: From Concept to Applications

What percentage of today's workforce is single with no dependents, and thus requiring fewer benefits.

Why were managers in India rated low by employees?

Amalgamated Industries manufactures parts for furniture. Management has decided to change the method of payment to a skill-based plan. You are interested in increasing your current compensation and see this as an opportunity. -As a manager, you like the plan because it allows ________.

What is an advantage of bonuses over merit pay?

Experience shows that the greatest value of representative participation is which of the following?

Financial incentives are the greatest motivator in the short term perspective, but over time ________ is more motivation

In what sort of companies is gainsharing most popular?

If one is interested in changing employee attitudes or in improving organizational performance, representative participation would be a good choice.

Which of the following is a job that does not lend itself to telecommuting?

Outline the relationship between job enrichment, and the importance of social and physical context of work. What patterns do you discern between the two?

Which of the following is not a typical option in a flexible benefit program?

Which one of the following is not one of the guidelines for enriching jobs based on the job characteristics model?

What sort of plan is a company-established benefit plan where employees acquire stock as part of their benefits?

Which of the following defines task identity?

What is the distinct characteristic common to all participative management programs?

List and describe different variable-pay programs. Be sure to include piece-rate plans, profit-sharing plans, and gainsharing.

Jobs that have the intrinsic elements of variety, identity, significance, autonomy, and feedback are more satisfying and generate higher performance from people than jobs that lack these characteristics.

What is the main strength of job rotation?

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters