Exam 1: What Is Organizational Behavior

Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. Kristen performs all the normal management functions outlined in your textbook. -When Ms. McKay motivates her employees and attempts to resolve conflicts among department members, she is performing the ________ function of management.

Conflict and power have been major topics of concern to social psychologists.

The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. On questioning exiting employees he discovers that many of them quit because they feel the work place is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude. -What is not a dependent variable that the manager wishes to resolve in this case?

Given the climate of "temporariness" in modern organizations, employees must ________.

Which of the following factors makes it imperative that organizations be fast and flexible?

Group behavior, power, and conflict are central areas of study for ________.

Modern theorists have condensed Fayol's five management functions down to four: planning, organizing, commanding, and controlling.

When managers initiate and oversee new projects that will improve their organization's performance, they are acting in the capacity of an entrepreneur, which is an example of an informational role.

Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92. -Which of the students was effective?

Explain "workforce diversity." Explain what key managerial skill you think is most important when dealing with workforce diversity.

Basing managerial decisions on the best available scientific evidence is called ________.

________ allow(s) people to communicate and work together even though they may be thousands of miles apart.

Which of the following is not a topic or concern related to OB?

Approximately ________ % of the U.S. labor force is employed in service industries.

Describe two contingency variables that a manager could use in evaluating job satisfaction in her organization.

According to Mintzberg, when a manager searches the organization and its environment for opportunities and initiates projects to bring about change, the manager is acting in which role?

Reasonable levels of employee-initiated turnover facilitate organizational flexibility and employee independence.

How would you compare an ethical dilemma to organizational citizenship behavior? How are they similar or different?

________ is the study of the impact that individuals, groups, and structure have on behavior within organizations.

Organizational behavior models generally assume job satisfaction to be an independent variable.