Question 1

The job characteristics model of job design was developed by:

Accepted Answer

A)  Frederick Taylor. 
B)  Abraham Maslow. 
C)  David McClelland. 
D)  J.Richard Hackman and Greg Oldham. 
E)  Frederick Herzberg and Mary Follett. 
A)  Frederick Taylor. 
B)  Abraham Maslow. 
C)  David McClelland. 
D)  J.Richard Hackman and Greg Oldham. 
E)  Frederick Herzberg and Mary Follett.

Question 2

According to Herzberg's interpretation,an individual will experience _____ when he/she has _____ about hygiene factors.

Accepted Answer

A)  no job dissatisfaction; grievances 
B)  job dissatisfaction; no grievances 
C)  no job dissatisfaction; no grievances 
D)  job satisfaction; no grievances 
E)  job satisfaction; grievances 
A)  no job dissatisfaction; grievances 
B)  job dissatisfaction; no grievances 
C)  no job dissatisfaction; no grievances 
D)  job satisfaction; no grievances 
E)  job satisfaction; grievances

Question 3

Explain the scientific management approach to job design.What are its advantages and disadvantages?

Accepted Answer

Scientific management is "that kind of m

Question 4

Scientific management draws from research in industrial engineering and is most heavily influenced by the work of:

Accepted Answer

A)  Abraham Maslow. 
B)  David McClelland. 
C)  Frederick Herzberg. 
D)  Hackman and Oldham. 
E)  Frederick Taylor. 
A)  Abraham Maslow. 
B)  David McClelland. 
C)  Frederick Herzberg. 
D)  Hackman and Oldham. 
E)  Frederick Taylor.

Question 5

According to McClelland's need theory,the need for _____ reflects an individual's desire to influence,teach,coach,or encourage others to achieve.

Accepted Answer

A)  power 
B)  self-actualization 
C)  affiliation 
D)  growth 
E)  achievement 
A)  power 
B)  self-actualization 
C)  affiliation 
D)  growth 
E)  achievement

Question 6

Frederick Herzberg hypothesized that motivators cause a person to move from a state of satisfaction to dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 7

____,a core job characteristic,refers to the extent to which the job requires an individual to perform a whole or completely identifiable piece of work.

Accepted Answer

A)  Task significance 
B)  Skill variety 
C)  Task identity 
D)  Autonomy 
E)  Task variety 
A)  Task significance 
B)  Skill variety 
C)  Task identity 
D)  Autonomy 
E)  Task variety

Question 8

Toyota Motor Company empowers some of its employees to identify and help remedy problems occurring during product assembly.Recently,Henry,a clerk,was empowered to check for his own errors.According to the job characteristics model,_____ was elicited through this.

Accepted Answer

A)  experienced meaningfulness 
B)  experienced responsibility 
C)  knowledge of results 
D)  job dissatisfaction 
E)  counterproductive work behavior 
A)  experienced meaningfulness 
B)  experienced responsibility 
C)  knowledge of results 
D)  job dissatisfaction 
E)  counterproductive work behavior

Question 9

According to McClelland's need theory,the need for _____ refers to the desire to accomplish something difficult,to master,manipulate,or organize physical objects,human beings or ideas,and to excel one's self.

Accepted Answer

A)  self-actualization 
B)  growth 
C)  power 
D)  achievement 
E)  affiliation 
A)  self-actualization 
B)  growth 
C)  power 
D)  achievement 
E)  affiliation

Question 10

An example of a job scoring low on the task significance dimension would be that of a:

Accepted Answer

A)  furniture maker who designs a sofa from scratch to the finished product. 
B)  shop owner who not only owns the shop but also operates it entirely. 
C)  worker who sweeps the floors in the office. 
D)  salesperson who is dependent on his supervisor for his schedule for the week. 
E)  doctor who performs various surgeries in the hospital. 
A)  furniture maker who designs a sofa from scratch to the finished product. 
B)  shop owner who not only owns the shop but also operates it entirely. 
C)  worker who sweeps the floors in the office. 
D)  salesperson who is dependent on his supervisor for his schedule for the week. 
E)  doctor who performs various surgeries in the hospital.

Question 11

Define employee engagement and state its four components.

Accepted Answer

Kahn defined employee engagement as "the

Question 12

_____ occurs when an individual is "turned on to one's work because of the positive internal feelings that are generated by doing well,rather than being dependent on external factors for the motivation to work effectively."

Accepted Answer

A)  Counterproductive work behavior 
B)  Vertical job loading 
C)  Horizontal job loading 
D)  Intrinsic motivation 
E)  Job dissatisfaction 
A)  Counterproductive work behavior 
B)  Vertical job loading 
C)  Horizontal job loading 
D)  Intrinsic motivation 
E)  Job dissatisfaction

Question 13

_____ calls for moving employees from one specialized job to another.

Accepted Answer

A)  Job enlargement 
B)  Job enrichment 
C)  Job rotation 
D)  Job hopping 
E)  Job sharing 
A)  Job enlargement 
B)  Job enrichment 
C)  Job rotation 
D)  Job hopping 
E)  Job sharing

Question 14

What is job enrichment?

Accepted Answer

Job enrichment is based on the applicati

Question 15

According to the job characteristics model,_____ refers to the extent to which the job enables an individual to experience freedom,independence,and discretion in both scheduling and determining the procedures used in completing the job.

Accepted Answer

A)  Task identity 
B)  Skill variety 
C)  Feedback from job 
D)  Task significance 
E)  Autonomy 
A)  Task identity 
B)  Skill variety 
C)  Feedback from job 
D)  Task significance 
E)  Autonomy

Question 16

Discrepancy models propose that satisfaction is a result of value attainment.

Accepted Answer

A) True 
 B)False

Question 17

According to Herzberg,which of the following is a motivator?

Accepted Answer

A)  Salary 
B)  Working conditions 
C)  Technical supervision 
D)  Company policy and administration 
E)  Characteristics of the work 
A)  Salary 
B)  Working conditions 
C)  Technical supervision 
D)  Company policy and administration 
E)  Characteristics of the work

Question 18

According to Herzberg's motivator-hygiene theory,if Adam wants to maintain a level of no dissatisfaction among his employees,which of the following factors should he pay attention to?

Accepted Answer

A)  Hygiene 
B)  Growth 
C)  Motivators 
D)  Recognition 
E)  Relational 
A)  Hygiene 
B)  Growth 
C)  Motivators 
D)  Recognition 
E)  Relational

Question 19

Which of the following is also referred to as horizontally loading the job?

Accepted Answer

A)  Job rotation 
B)  Job enlargement 
C)  Scientific approach 
D)  Job enrichment 
E)  Job crafting 
A)  Job rotation 
B)  Job enlargement 
C)  Scientific approach 
D)  Job enrichment 
E)  Job crafting

Question 20

The idea underlying the _____ model of job satisfaction is that satisfaction results from the perception that a job allows for fulfillment of an individual's important work values.

Accepted Answer

A)  value creation 
B)  met expectations 
C)  discrepancies 
D)  value attainment 
E)  genetic component 
A)  value creation 
B)  met expectations 
C)  discrepancies 
D)  value attainment 
E)  genetic component

The job characteristics model of job design was developed by:

According to Herzberg's interpretation,an individual will experience _ when he/she has _ about hygiene factors.

Explain the scientific management approach to job design.What are its advantages and disadvantages?

Scientific management draws from research in industrial engineering and is most heavily influenced by the work of:

According to McClelland's need theory,the need for _____ reflects an individual's desire to influence,teach,coach,or encourage others to achieve.

Frederick Herzberg hypothesized that motivators cause a person to move from a state of satisfaction to dissatisfaction.

____,a core job characteristic,refers to the extent to which the job requires an individual to perform a whole or completely identifiable piece of work.

Toyota Motor Company empowers some of its employees to identify and help remedy problems occurring during product assembly.Recently,Henry,a clerk,was empowered to check for his own errors.According to the job characteristics model,_____ was elicited through this.

According to McClelland's need theory,the need for _____ refers to the desire to accomplish something difficult,to master,manipulate,or organize physical objects,human beings or ideas,and to excel one's self.

An example of a job scoring low on the task significance dimension would be that of a:

Define employee engagement and state its four components.

_____ occurs when an individual is "turned on to one's work because of the positive internal feelings that are generated by doing well,rather than being dependent on external factors for the motivation to work effectively."

_____ calls for moving employees from one specialized job to another.

What is job enrichment?

According to the job characteristics model,_____ refers to the extent to which the job enables an individual to experience freedom,independence,and discretion in both scheduling and determining the procedures used in completing the job.

Discrepancy models propose that satisfaction is a result of value attainment.

According to Herzberg,which of the following is a motivator?

According to Herzberg's motivator-hygiene theory,if Adam wants to maintain a level of no dissatisfaction among his employees,which of the following factors should he pay attention to?

Which of the following is also referred to as horizontally loading the job?

The idea underlying the _____ model of job satisfaction is that satisfaction results from the perception that a job allows for fulfillment of an individual's important work values.

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters

Exam 6: Motivation I: Needs, Job Design, and Satisfaction

The job characteristics model of job design was developed by:

According to Herzberg's interpretation,an individual will experience _____ when he/she has _____ about hygiene factors.

Explain the scientific management approach to job design.What are its advantages and disadvantages?

Scientific management draws from research in industrial engineering and is most heavily influenced by the work of:

According to McClelland's need theory,the need for _____ reflects an individual's desire to influence,teach,coach,or encourage others to achieve.

Frederick Herzberg hypothesized that motivators cause a person to move from a state of satisfaction to dissatisfaction.

____,a core job characteristic,refers to the extent to which the job requires an individual to perform a whole or completely identifiable piece of work.

Toyota Motor Company empowers some of its employees to identify and help remedy problems occurring during product assembly.Recently,Henry,a clerk,was empowered to check for his own errors.According to the job characteristics model,_____ was elicited through this.

According to McClelland's need theory,the need for _____ refers to the desire to accomplish something difficult,to master,manipulate,or organize physical objects,human beings or ideas,and to excel one's self.

An example of a job scoring low on the task significance dimension would be that of a:

Define employee engagement and state its four components.

_____ occurs when an individual is "turned on to one's work because of the positive internal feelings that are generated by doing well,rather than being dependent on external factors for the motivation to work effectively."

_____ calls for moving employees from one specialized job to another.

What is job enrichment?

According to the job characteristics model,_____ refers to the extent to which the job enables an individual to experience freedom,independence,and discretion in both scheduling and determining the procedures used in completing the job.

Discrepancy models propose that satisfaction is a result of value attainment.

According to Herzberg,which of the following is a motivator?

According to Herzberg's motivator-hygiene theory,if Adam wants to maintain a level of no dissatisfaction among his employees,which of the following factors should he pay attention to?

Which of the following is also referred to as horizontally loading the job?

The idea underlying the _____ model of job satisfaction is that satisfaction results from the perception that a job allows for fulfillment of an individual's important work values.

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters

According to Herzberg's interpretation,an individual will experience _ when he/she has _ about hygiene factors.