Question 1

What are target elements of change?

Accepted Answer

Target elements of change are the components of an organization that may be changed.They represent change levers that managers can push and pull to influence various aspects of an organization to diagnose problems and to identify change-related solutions.There are four targeted elements of change: organizational arrangements,social factors,methods,and people.As any change has a cascading effect on the organization,change in any one target element of change creates ripples across an organization.

Question 2

Briefly describe any two external forces for change.

Accepted Answer

There are four key external forces for change: demographic characteristics,technological advancements,market changes,and social and political pressures.Demographic characteristics: Organizations are changing employment benefits and aspects of the work environment in order to attract,motivate,and retain diverse employees.Organizations also are changing the way in which they design and market their products and services and design their store layouts based on generational differences.Further,persistently higher unemployment levels among young people around the world is creating a strong force for change by governments and organizations alike.Customer and market changes: Increasing customer sophistication is requiring organizations to deliver higher value in their products and services.Customers are simply demanding more now than they did in the past.With respect to market changes,companies are experiencing increased pressure to obtain more productivity because global competition is fierce.Swings in the economic cycle also spur a need to change in response to surging or falling demand for products,requiring companies to produce more or survive on less.

Question 3

_____ is the final step in Kotter's eight steps for leading organizational change

Accepted Answer

A)  Generating short-term wins 
B)  Creating the guiding coalition 
C)  Developing a vision and strategy 
D)  Anchoring new approaches in the culture 
E)  Establishing a sense of urgency 
A)  Generating short-term wins 
B)  Creating the guiding coalition 
C)  Developing a vision and strategy 
D)  Anchoring new approaches in the culture 
E)  Establishing a sense of urgency D

Question 4

According to the systems model of change,target elements of change include all of the following EXCEPT:

Accepted Answer

A)  methods. 
B)  organizational arrangements. 
C)  people. 
D)  outputs. 
E)  social factors. 
A)  methods. 
B)  organizational arrangements. 
C)  people. 
D)  outputs. 
E)  social factors.

Question 5

Resilience to change is a characteristic that is positively associated with recipients' willingness to accommodate or accept a specific organizational change.

Accepted Answer

A) True 
 B)False

Question 6

_____ essentially represent change levers that managers can push and pull to influence various aspects of an organization.

Accepted Answer

A)  Strategic plans 
B)  Refreezing activities 
C)  Target elements of change 
D)  Inputs 
E)  Unfreezing activities 
A)  Strategic plans 
B)  Refreezing activities 
C)  Target elements of change 
D)  Inputs 
E)  Unfreezing activities

Question 7

Which of the following is a recipient characteristic that causes employees' resistance to change?

Accepted Answer

A)  Lack of tact 
B)  Personality conflicts 
C)  Failing to legitimize change 
D)  Leadership style 
E)  Past success 
A)  Lack of tact 
B)  Personality conflicts 
C)  Failing to legitimize change 
D)  Leadership style 
E)  Past success

Question 8

Discuss the internal forces of organizational change.

Accepted Answer

Internal forces for change come from ins

Question 9

Kotter's research reveals that it is ineffective to skip steps in the model proposed by him.

Accepted Answer

A) True 
 B)False

Question 10

The four main components of a systems model are:

Accepted Answer

A)  target elements of change,unfreezing,refreezing,and evaluating. 
B)  planning,initiating,controlling,and evaluating. 
C)  strategic plans,organizing,intervening,and controlling. 
D)  planning,intervening,outputs,and feedback. 
E)  inputs,strategic plans,target elements of change,and outputs. 
A)  target elements of change,unfreezing,refreezing,and evaluating. 
B)  planning,initiating,controlling,and evaluating. 
C)  strategic plans,organizing,intervening,and controlling. 
D)  planning,intervening,outputs,and feedback. 
E)  inputs,strategic plans,target elements of change,and outputs.

Question 11

According to Lewin's model,the _____ stage focuses on creating the motivation to change.

Accepted Answer

A)  change 
B)  unfreezing 
C)  evaluation 
D)  refreezing 
E)  feedback 
A)  change 
B)  unfreezing 
C)  evaluation 
D)  refreezing 
E)  feedback

Question 12

Managers can begin the changing process of the three-stage model by disconfirming the usefulness or appropriateness of employees' present behaviors or attitudes.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following represents the first step in Kotter's model of change?

Accepted Answer

A)  Generate short-term wins 
B)  Create the guiding coalition 
C)  Establish a sense of urgency 
D)  Anchor new approaches in the culture 
E)  Develop a vision and strategy 
A)  Generate short-term wins 
B)  Create the guiding coalition 
C)  Establish a sense of urgency 
D)  Anchor new approaches in the culture 
E)  Develop a vision and strategy

Question 14

John Kotter,an expert in leadership and change management,believes that organizational changes typically fail because:

Accepted Answer

A)  not all departments undergo coordinated changes at once. 
B)  management fails to properly identify the required changes to be made. 
C)  they take long periods of time to show the intended results. 
D)  senior management makes a host of implementation errors. 
E)  employees are resistant to any type of environmental change. 
A)  not all departments undergo coordinated changes at once. 
B)  management fails to properly identify the required changes to be made. 
C)  they take long periods of time to show the intended results. 
D)  senior management makes a host of implementation errors. 
E)  employees are resistant to any type of environmental change.

Question 15

People are less likely to resist change when the change agent uses transformational leadership.

Accepted Answer

A) True 
 B)False

Question 16

Enlist the components of the systems model of change and briefly describe the first two components.

Accepted Answer

These outline an organization'

Question 17

Change agents should not be afraid to modify the targeted elements of change based on employee resistance.

Accepted Answer

A) True 
 B)False

Question 18

The four main components of a systems model of change are diagnosis,intervention,evaluation,and feedback.

Accepted Answer

A) True 
 B)False

Question 19

Naomi tends to attribute her success to her own talents while blaming her company's work culture for any failure.This is an example of:

Accepted Answer

A)  hindsight bias. 
B)  self-serving bias. 
C)  leniency error. 
D)  fundamental attribution error. 
E)  availability heuristic. 
A)  hindsight bias. 
B)  self-serving bias. 
C)  leniency error. 
D)  fundamental attribution error. 
E)  availability heuristic.

Question 20

In Kotter's eight steps for leading organizational change,which step corresponds most to the "refreezing" stage in Lewin's change model?

Accepted Answer

A)  Consolidating gains and producing more change 
B)  Creating the guiding coalition 
C)  Empowering broad-based action 
D)  Anchoring new approaches in the culture 
E)  Communicating the change vision 
A)  Consolidating gains and producing more change 
B)  Creating the guiding coalition 
C)  Empowering broad-based action 
D)  Anchoring new approaches in the culture 
E)  Communicating the change vision

What are target elements of change?

Briefly describe any two external forces for change.

_____ is the final step in Kotter's eight steps for leading organizational change

According to the systems model of change,target elements of change include all of the following EXCEPT:

Resilience to change is a characteristic that is positively associated with recipients' willingness to accommodate or accept a specific organizational change.

_____ essentially represent change levers that managers can push and pull to influence various aspects of an organization.

Which of the following is a recipient characteristic that causes employees' resistance to change?

Discuss the internal forces of organizational change.

Kotter's research reveals that it is ineffective to skip steps in the model proposed by him.

The four main components of a systems model are:

According to Lewin's model,the _____ stage focuses on creating the motivation to change.

Managers can begin the changing process of the three-stage model by disconfirming the usefulness or appropriateness of employees' present behaviors or attitudes.

Which of the following represents the first step in Kotter's model of change?

John Kotter,an expert in leadership and change management,believes that organizational changes typically fail because:

People are less likely to resist change when the change agent uses transformational leadership.

Enlist the components of the systems model of change and briefly describe the first two components.

Change agents should not be afraid to modify the targeted elements of change based on employee resistance.

The four main components of a systems model of change are diagnosis,intervention,evaluation,and feedback.

Naomi tends to attribute her success to her own talents while blaming her company's work culture for any failure.This is an example of:

In Kotter's eight steps for leading organizational change,which step corresponds most to the "refreezing" stage in Lewin's change model?

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Filters

Exam 16: Managing Change and Organizational Learning

What are target elements of change?

Briefly describe any two external forces for change.

_____ is the final step in Kotter's eight steps for leading organizational change

According to the systems model of change,target elements of change include all of the following EXCEPT:

Resilience to change is a characteristic that is positively associated with recipients' willingness to accommodate or accept a specific organizational change.

_____ essentially represent change levers that managers can push and pull to influence various aspects of an organization.

Which of the following is a recipient characteristic that causes employees' resistance to change?

Discuss the internal forces of organizational change.

Kotter's research reveals that it is ineffective to skip steps in the model proposed by him.

The four main components of a systems model are:

According to Lewin's model,the _____ stage focuses on creating the motivation to change.

Managers can begin the changing process of the three-stage model by disconfirming the usefulness or appropriateness of employees' present behaviors or attitudes.

Which of the following represents the first step in Kotter's model of change?

John Kotter,an expert in leadership and change management,believes that organizational changes typically fail because:

People are less likely to resist change when the change agent uses transformational leadership.

Enlist the components of the systems model of change and briefly describe the first two components.

Change agents should not be afraid to modify the targeted elements of change based on employee resistance.

The four main components of a systems model of change are diagnosis,intervention,evaluation,and feedback.

Naomi tends to attribute her success to her own talents while blaming her company's work culture for any failure.This is an example of:

In Kotter's eight steps for leading organizational change,which step corresponds most to the "refreezing" stage in Lewin's change model?

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Filters