Exam 13: Preparing Resumes and Application Messages

Correct Answer:

Verified

Answers will vary. The chronological résumé would best highlight Victor's qualifications. It is an especially effective format for applicants who have progressed up a clearly defined career ladder and want to move up another rung. Two headings normally appear in the portion that presents qualifications: "Education" and "Experience." Look at the two headings from the employer's point of view, and reverse their positions if doing so is to your advantage. In the "Experience" section, jobs are listed in reverse chronological order. Assuming you have progressed typically, your latest job is likely to be more closely related to the job being sought than the first job held. Placing the latest or current job first will give it the emphasis it deserves.
The statements in a résumé should be direct and should begin with action verbs. The use of first-person pronouns should be avoided. Dates and job titles should be added for emphasis. Post these changes, the qualifications section of Victor's résumé in the chronological format would be:
​
Work Experience:
Receptionist at a physician's clinic, [date]
a) Handled appointments
b) Filed patient records
c) Answered phone calls
d) Performed other clerical duties
​
Salesperson at a hardware store, [date]
a) Provided customer service
b) Sold doors/windows
c) Handled customer queries and complaints
​
Assistant manager at a hardware store, [date]
a) Supervised five employees
b) Developed work schedules
c) Managed inventory
d) Placed orders
e) Assisted customers
​
Manager at a retail store, [date]
a) Supervised ten employees
b) Developed work schedules
c) Managed inventory
d) Placed orders
e) Assisted customers
f) Maintained finances