Exam 1: Establishing a Framework for Business

Only the most formal organizations can function in the absence of an informal communication system.

Jeff, an employee at Citrus Inc., hears about a change in the company's leave policy from one of his coworkers and shares this information with another coworker, Judy. Judy, in turn, passes on the information to her teammates. However, this information has not been officially confirmed. In this scenario, the information has been exchanged through _____.

Which of the following represents communication at a group level?

Which of the following statements is true of telecommuting?

Organizational communication is the movement of information within a company structure.

In an ideal communication situation, one party would be able to encode his or her message in such a way that it would be open to interpretation for the receiving party.

Jared works as a physics teacher at Theta Institute. Juan, a first-generation Latin American, is a student at the same institute. Juan's physics classes are scheduled from 3 pm to 4.30 pm every weekday. Acting classes are also scheduled at the same time every day in the adjacent room. Jared notices that Juan is not performing well in the physics class and that his grades have not shown any signs of improvement in the last one year. Jared is worried that at this rate Juan might not clear his final examinations. Jared decides to investigate why Juan is unable to process information. He also wants to find out the barriers to effective communication. In this scenario, what is Jared most likely to conclude?

In ideal situations, the goal of communication is to:

Brandon, a manager at Cerium Corp., is required to provide individual performance feedback to his subordinates. In this scenario, the communication between Brandon and his subordinates is at a(n) _____ level.

Identify a true statement about face-to-face communication.

Darren, a team leader at a marketing firm, allots a project to Jack, one of his team members. However, about halfway through the project, after a progress update from Jack, Darren realizes that Jack will not be able to complete the given task before the deadline. Darren gets two other members of the team to work alongside Jack to get the project completed on time. This scenario is an example of _____.

Which of the following is an advantage of a virtual team?

A(n) _____ is a computer network that uses Internet Protocol technology to share information, operational systems, or computing services within an organization.

Context can influence the content, the quality, and the effectiveness of a communication event.

_____ is the kind of communication that flows from supervisors to employees or from policy makers to operating personnel.

In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of:

Explain communication opportunities and challenges in diversity in businesses.

_____ is the feeling we have when we act and think as if we're involved in an unmediated, face-to-face conversation.

Which of the following is a difference between the formal communication network and the informal communication network?

Explain how ethnocentrism, stereotypes, and interpretation of time can create barriers to intercultural communication.