Exam 2: Focusing on Interpersonal and Group Communication

According to Abraham Maslow's concept of a hierarchy of needs, physiological needs form the upper-level needs.

In recent years, developments among U.S. businesses have shifted attention away from the employment of traditional organizational subunits as the only mechanisms for achieving organizational goals and toward the increased use of groups.

According to Abraham Maslow's concept of a hierarchy of needs, identity theft, health and fitness, and environmentally friendly commercials appeal to security and safety needs.

A metacommunication is a message that is expressed in words.

Discuss five situations when face-to-face meetings are most appropriate to use. Discuss the limitations of face-to-face meetings and electronic meetings.

Identify a true statement about electronic meetings.

Groups formed for short-term tasks spend more time on maintenance than on the task.

Virtual groups resolve issues related to differences in time, distance, technology, member cultures, and organizational environments during the _____ stage of virtual team formation.

Unlike face-to-face meetings, electronic meetings:

Proxemics revolves around two concepts, which are _____ and personal space.

Which of the following interpersonal communication styles involves verbally attacking someone else, being controlling, provoking, and maybe even physically intimidating or violent?

Discuss seven factors of group communication. List and describe five positive group roles.

Sandra is a manager at Starlight Inc., a laptop manufacturing company and she wants to upgrade the quality of Starlight's products. She calls for a meeting with the technical experts of the company and asks for suggestions on how to achieve this goal. She gathers information by listening to each expert. In this scenario, Sandra is engaged in _____.

Meetings provide opportunities for participants to enhance their credibility and communicate impressions of power, competence, and status.

In the forming stage of virtual team formation, members:

The_____ communication style involves retaliating in an indirect manner rather than expressing negative feelings, such as anger, directly.

Area I of the Johari Window is called the _____.

Nonverbal messages universally convey the same meaning to different people.

In a total quality management environment, decision-making power is distributed to the people closest to the problem in an organization, who usually have the best information sources and solutions.

In the context of styles of listening, listening for pleasure, recreation, amusement, and relaxation is intensive listening.