Question 1

The typical cellphone screen can accommodate no more than 100 characters.

Accepted Answer

A) True 
 B)False  False

Question 2

To avoid the legal perils of electronic communications, employees must be taught to:

Accepted Answer

A) write loose messages. 
B) use technical jargon. 
C)  delete all old messages. 
D)  organize relevant messages. 
A) write loose messages. 
B) use technical jargon. 
C)  delete all old messages. 
D)  organize relevant messages. D

Question 3

Jargon is the buzzword for proper behavior on the Internet.

Accepted Answer

A) True 
 B)False  False

Question 4

Aaron, an employee of MindRaft Inc., had an argument with one of his colleagues, Ron. Following this, Aaron sent hate mails containing sarcastic and offensive statements to Ron. In this scenario, the message sent by Aaron is an example of a _____.

Accepted Answer

A) spam 
B) flame 
C)  slander 
D)  hoax 
A) spam 
B) flame 
C)  slander 
D)  hoax

Question 5

How can the purpose of a message be determined before choosing a communication channel?

Accepted Answer

Answers will vary. If a message is strai

Question 6

_____ are dynamic, with rapidly changing content that does not require authorization to post.

Accepted Answer

A) Flames 
B) Cookies 
C)  Blogs 
D)  Websites 
A) Flames 
B) Cookies 
C)  Blogs 
D)  Websites

Question 7

Identify a true statement about the legal requirements governing electronic messages.

Accepted Answer

A) A copy of an electronic message cannot be produced as verification in the courts. 
B) Inability to locate emails and other documents demanded by courts cannot be considered negligence. 
C)  Evidence produced by companies in the form of an email is considered invalid by the courts. 
D)  Destroying email messages in violation of securities rules is a sure path to destruction. 
A) A copy of an electronic message cannot be produced as verification in the courts. 
B) Inability to locate emails and other documents demanded by courts cannot be considered negligence. 
C)  Evidence produced by companies in the form of an email is considered invalid by the courts. 
D)  Destroying email messages in violation of securities rules is a sure path to destruction.

Question 8

Stuart is agitated by the political developments that took place in his country in the last couple of months and decides to share his views. He posts his concerns online by filling a simple online form on his browser. The visitors to his online journal can post comments. The technology used in this scenario is an example of:

Accepted Answer

A) crowdsourcing. 
B) Skyping. 
C)  blogging. 
D)  Yammering. 
A) crowdsourcing. 
B) Skyping. 
C)  blogging. 
D)  Yammering.

Question 9

Describe the policies created by companies to ensure that employees use social media responsibly.

Accepted Answer

Answers will vary. Typically, the polici

Question 10

Which of the following is a Web 2.0 technology?

Accepted Answer

A) A database 
B) A wiki 
C)  A flame 
D)  A cookie 
A) A database 
B) A wiki 
C)  A flame 
D)  A cookie

Question 11

A deleted message cannot be resurrected.

Accepted Answer

A) True 
 B)False

Question 12

_____ are email messages that incite panic, typically related to risks of computer viruses or deadly threats, and urge you to forward them to as many people as possible.

Accepted Answer

A) Flames 
B) Computer hoaxes 
C)  Cold emails 
D)  Mousetraps 
A) Flames 
B) Computer hoaxes 
C)  Cold emails 
D)  Mousetraps

Question 13

Identify a true statement about channel selection.

Accepted Answer

A) If a message is straightforward and informative, a technological communication channel is inappropriate. 
B) Before choosing a communication channel, it should be determined whether a permanent record of a message is needed or if a temporary form would suffice. 
C)  An electronic communication tool is appropriate for communicating bad-news messages in sensitive situations. 
D)  Personal interaction cannot replace written communication, printed or online, which is essential in today's team-based work environments. 
A) If a message is straightforward and informative, a technological communication channel is inappropriate. 
B) Before choosing a communication channel, it should be determined whether a permanent record of a message is needed or if a temporary form would suffice. 
C)  An electronic communication tool is appropriate for communicating bad-news messages in sensitive situations. 
D)  Personal interaction cannot replace written communication, printed or online, which is essential in today's team-based work environments.

Question 14

_____ is effective when sending a single message to several recipients and when needing to communicate 24 hours a day, 365 days a year.

Accepted Answer

A) Email 
B) Spyware 
C)  A wiki 
D)  A weblog 
A) Email 
B) Spyware 
C)  A wiki 
D)  A weblog

Question 15

Whenever possible, use an electronic communication tool as an avoidance mechanism.

Accepted Answer

A) True 
 B)False

Question 16

Discuss the risks associated with data security. What measures are taken by organizations to guide employees in the proper use of technology to safeguard information?

Accepted Answer

Answers will vary. In the past several d

Question 17

Blogging is a real-time email technology that blends email with conversation.

Accepted Answer

A) True 
 B)False

Question 18

What is instant messaging? Discuss its features and uses.

Accepted Answer

Answers will vary. Instant messaging (IM

Question 19

List four advantages of electronic mail communication.

Accepted Answer

Answers will vary. Electronic mail, or e

Question 20

List the recommended guidelines for effective voice mail communication.

Accepted Answer

Answers will vary. Voice mail technology

The typical cellphone screen can accommodate no more than 100 characters.

To avoid the legal perils of electronic communications, employees must be taught to:

Jargon is the buzzword for proper behavior on the Internet.

Aaron, an employee of MindRaft Inc., had an argument with one of his colleagues, Ron. Following this, Aaron sent hate mails containing sarcastic and offensive statements to Ron. In this scenario, the message sent by Aaron is an example of a _____.

How can the purpose of a message be determined before choosing a communication channel?

_____ are dynamic, with rapidly changing content that does not require authorization to post.

Identify a true statement about the legal requirements governing electronic messages.

Describe the policies created by companies to ensure that employees use social media responsibly.

Which of the following is a Web 2.0 technology?

A deleted message cannot be resurrected.

_____ are email messages that incite panic, typically related to risks of computer viruses or deadly threats, and urge you to forward them to as many people as possible.

Identify a true statement about channel selection.

_____ is effective when sending a single message to several recipients and when needing to communicate 24 hours a day, 365 days a year.

Whenever possible, use an electronic communication tool as an avoidance mechanism.

Discuss the risks associated with data security. What measures are taken by organizations to guide employees in the proper use of technology to safeguard information?

Blogging is a real-time email technology that blends email with conversation.

What is instant messaging? Discuss its features and uses.

List four advantages of electronic mail communication.

List the recommended guidelines for effective voice mail communication.

Establishing a Framework for Business

Focusing on Interpersonal and Group Communication

Planning and Decision Making

Preparing Written Messages

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Resumes and Application Messages

Interviewing for a Job and Preparing Employment Messages

Filters

Exam 5: Communicating Electronically

The typical cellphone screen can accommodate no more than 100 characters.

To avoid the legal perils of electronic communications, employees must be taught to:

Jargon is the buzzword for proper behavior on the Internet.

Aaron, an employee of MindRaft Inc., had an argument with one of his colleagues, Ron. Following this, Aaron sent hate mails containing sarcastic and offensive statements to Ron. In this scenario, the message sent by Aaron is an example of a _____.

How can the purpose of a message be determined before choosing a communication channel?

_____ are dynamic, with rapidly changing content that does not require authorization to post.

Identify a true statement about the legal requirements governing electronic messages.

Describe the policies created by companies to ensure that employees use social media responsibly.

Which of the following is a Web 2.0 technology?

A deleted message cannot be resurrected.

_____ are email messages that incite panic, typically related to risks of computer viruses or deadly threats, and urge you to forward them to as many people as possible.

Identify a true statement about channel selection.

_____ is effective when sending a single message to several recipients and when needing to communicate 24 hours a day, 365 days a year.

Whenever possible, use an electronic communication tool as an avoidance mechanism.

Discuss the risks associated with data security. What measures are taken by organizations to guide employees in the proper use of technology to safeguard information?

Blogging is a real-time email technology that blends email with conversation.

What is instant messaging? Discuss its features and uses.

List four advantages of electronic mail communication.

List the recommended guidelines for effective voice mail communication.

Establishing a Framework for Business

Focusing on Interpersonal and Group Communication

Planning and Decision Making

Preparing Written Messages

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Resumes and Application Messages

Interviewing for a Job and Preparing Employment Messages

Filters