Question 1

Why is an agenda so important when planning for a meeting with one's boss?

Accepted Answer

Agendas ensure that you cover all that you wish to cover in a meeting without wasting time. In addition, agendas keep things organized and flowing smoothly.

Question 2

What takes place during downward communication?

Accepted Answer

Downward communication occurs when a supervisor gives instructions, explains information, and trains subordinates.

Question 3

Examples of noise include:

Accepted Answer

A)  Music. 
B)  Visual distractions. 
C)  Personal life problems. 
D)  All of the above. 
A)  Music. 
B)  Visual distractions. 
C)  Personal life problems. 
D)  All of the above. D

Question 4

The first major step toward becoming a better communicator is:

Accepted Answer

A)  Putting every message in writing. 
B)  Thinking through the message before sharing the informaton. 
C)  Asking questions. 
D)  None of the above. 
A)  Putting every message in writing. 
B)  Thinking through the message before sharing the informaton. 
C)  Asking questions. 
D)  None of the above.

Question 5

The communication process is fraught with many potential problems. Describe some of the barriers that can potentially interfere with this process.

Accepted Answer

There are many obstacles that must be ov

Question 6

Asking the listener if the instructions are clear is the best feedback technique.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements is CORRECT regarding visual communication in business?

Accepted Answer

A)  Visual communication is confusing and should not be utilized. 
B)  Visual communication is most effective when used without any other form of communication. 
C)  Visual communication is particularly effective when used in connection with well-chosen words. 
D)  None of the above is a correct statement. 
A)  Visual communication is confusing and should not be utilized. 
B)  Visual communication is most effective when used without any other form of communication. 
C)  Visual communication is particularly effective when used in connection with well-chosen words. 
D)  None of the above is a correct statement.

Question 8

Ann needs to talk to her supervisor, Mikayla, who is working feverishly on the departmental budget (which must be turned in to Mikayla's boss in one hour). If Mikayla wants to be an effective supervisor, however, she should immediately put aside the budget and instead focus attentively on Ann and her concerns.

Accepted Answer

A) True 
 B)False

Question 9

Why does effective communication mean better supervision?

Accepted Answer

Employees cannot achieve their objective

Question 10

What are some guidelines to follow when using electronic communication systems such as e-mail, fax, and voice-mail systems?

Accepted Answer

When using such communication systems, b

Question 11

It is Marissa's first day on the job as the office manager for a law firm. Many of the words that the lawyers are using to communicate with each other are unfamiliar to Marissa. The lawyers are probably engaging in the use of:

Accepted Answer

A)  Jargon 
B)  Filtering. 
C)  The timing factor. 
D)  Stereotyping. 
A)  Jargon 
B)  Filtering. 
C)  The timing factor. 
D)  Stereotyping.

Question 12

Stereotyping is a barrier to effective communication.

Accepted Answer

A) True 
 B)False

Question 13

Upward, downward, and vertical communication are the three formal channels found within an organization.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements concerning the "grapevine" is CORRECT?

Accepted Answer

A)  Supervisors should tune into the grapevine because it can offer considerable insight. 
B)  The grapevine is not important to the supervisor and does not affect the supervisor. 
C)  The best cure for rumors on the grapevine is to ignore them so they will go away. 
D)  The grapevine is a formal channel of organizational communication. 
A)  Supervisors should tune into the grapevine because it can offer considerable insight. 
B)  The grapevine is not important to the supervisor and does not affect the supervisor. 
C)  The best cure for rumors on the grapevine is to ignore them so they will go away. 
D)  The grapevine is a formal channel of organizational communication.

Question 15

Which of the following is NOT an advantage of oral communication over written communication?

Accepted Answer

A)  It takes less time. 
B)  There is more formality and permanence with oral communication. 
C)  It can provide an immediate opportunity for determining whether the communication has been effective. 
D)  Most people can express themselves more easily and completely by voice rather than by letter or memo. 
A)  It takes less time. 
B)  There is more formality and permanence with oral communication. 
C)  It can provide an immediate opportunity for determining whether the communication has been effective. 
D)  Most people can express themselves more easily and completely by voice rather than by letter or memo.

Question 16

The skills of effective communication can be developed.

Accepted Answer

A) True 
 B)False

Question 17

Jerry just began a new job as a supervisor and has been receiving various memos from upper management. He is reluctant to share some of the content of those memos with his subordinates. He will most likely engage in the process of:

Accepted Answer

A)  Filtering. 
B)  Status. 
C)  Jargon. 
D)  Resistance to change. 
A)  Filtering. 
B)  Status. 
C)  Jargon. 
D)  Resistance to change.

Question 18

Which of the following statements about the Internet and TMI is NOT true?

Accepted Answer

A)  Internet use can become a time-consuming activity for some employees. 
B)  Lost productivity has resulted from inappropriate Internet use at work. 
C)  The Internet has the potential to give employees resources to do a better job. 
D)  Most businesses do not believe Internet surfing by their employees to be problematic. 
A)  Internet use can become a time-consuming activity for some employees. 
B)  Lost productivity has resulted from inappropriate Internet use at work. 
C)  The Internet has the potential to give employees resources to do a better job. 
D)  Most businesses do not believe Internet surfing by their employees to be problematic.

Question 19

The downward channel of communication involves supervisors giving instructions.

Accepted Answer

A) True 
 B)False

Question 20

The grapevine is part of the formal communication channel established by the organization.

Accepted Answer

A) True 
 B)False

Why is an agenda so important when planning for a meeting with one's boss?

What takes place during downward communication?

Examples of noise include:

The first major step toward becoming a better communicator is:

The communication process is fraught with many potential problems. Describe some of the barriers that can potentially interfere with this process.

Asking the listener if the instructions are clear is the best feedback technique.

Which of the following statements is CORRECT regarding visual communication in business?

Why does effective communication mean better supervision?

What are some guidelines to follow when using electronic communication systems such as e-mail, fax, and voice-mail systems?

It is Marissa's first day on the job as the office manager for a law firm. Many of the words that the lawyers are using to communicate with each other are unfamiliar to Marissa. The lawyers are probably engaging in the use of:

Stereotyping is a barrier to effective communication.

Upward, downward, and vertical communication are the three formal channels found within an organization.

Which of the following statements concerning the "grapevine" is CORRECT?

Which of the following is NOT an advantage of oral communication over written communication?

The skills of effective communication can be developed.

Jerry just began a new job as a supervisor and has been receiving various memos from upper management. He is reluctant to share some of the content of those memos with his subordinates. He will most likely engage in the process of:

Which of the following statements about the Internet and TMI is NOT true?

The downward channel of communication involves supervisors giving instructions.

The grapevine is part of the formal communication channel established by the organization.

Supervising in Uncertain Times

The Managerial Functions

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters

Exam 3: Communication: the Vital Link in Supervisory Management

Why is an agenda so important when planning for a meeting with one's boss?

What takes place during downward communication?

Examples of noise include:

The first major step toward becoming a better communicator is:

The communication process is fraught with many potential problems. Describe some of the barriers that can potentially interfere with this process.

Asking the listener if the instructions are clear is the best feedback technique.

Which of the following statements is CORRECT regarding visual communication in business?

Why does effective communication mean better supervision?

What are some guidelines to follow when using electronic communication systems such as e-mail, fax, and voice-mail systems?

It is Marissa's first day on the job as the office manager for a law firm. Many of the words that the lawyers are using to communicate with each other are unfamiliar to Marissa. The lawyers are probably engaging in the use of:

Stereotyping is a barrier to effective communication.

Upward, downward, and vertical communication are the three formal channels found within an organization.

Which of the following statements concerning the "grapevine" is CORRECT?

Which of the following is NOT an advantage of oral communication over written communication?

The skills of effective communication can be developed.

Jerry just began a new job as a supervisor and has been receiving various memos from upper management. He is reluctant to share some of the content of those memos with his subordinates. He will most likely engage in the process of:

Which of the following statements about the Internet and TMI is NOT true?

The downward channel of communication involves supervisors giving instructions.

The grapevine is part of the formal communication channel established by the organization.

Supervising in Uncertain Times

The Managerial Functions

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters