Question 1

Customer satisfaction, profitability, and employee suggestions are all strategic control points.

Accepted Answer

A) True 
 B)False  True

Question 2

Describe the three types of specialized controls, and for what they are used.

Accepted Answer

Inventory controls are used for keeping watch over raw materials, supplies, work in progress, and finished goods. Quality controls are used for maintaining the quality standards that an organization sets for its goods and services. Production controls are used to make certain that overall operations are kept on schedule.

Question 3

The managerial function of controlling is typically performend separately from the other managerial functions.

Accepted Answer

A) True 
 B)False  False

Question 4

Since it is impossible for supervisors to check every item in production, they must:

Accepted Answer

A)  Trust employee performance. 
B)  Implement controls to identify every mistake. 
C)  Use good judgement. 
D)  All of the above. 
A)  Trust employee performance. 
B)  Implement controls to identify every mistake. 
C)  Use good judgement. 
D)  All of the above.

Question 5

In order for a supervisor to get employees to acknowledge deficiencies, he/she should:

Accepted Answer

A)  Attempt to convince employees another way is easier. 
B)  Cite recent examples of deficiencies that have occurred. 
C)  Request his/her boss to raise standards. 
D)  All of the above. 
A)  Attempt to convince employees another way is easier. 
B)  Cite recent examples of deficiencies that have occurred. 
C)  Request his/her boss to raise standards. 
D)  All of the above.

Question 6

When controls are confusing or too sophisticated for employees, the supervisor should:

Accepted Answer

A)  Create charts, graphs, and reports to make the control easier to understand. 
B)  Stop using controls altogether. 
C)  Consult with upper management about the problem. 
D)  Devise new controls that meet departmental needs and are understandable to everyone who uses them. 
A)  Create charts, graphs, and reports to make the control easier to understand. 
B)  Stop using controls altogether. 
C)  Consult with upper management about the problem. 
D)  Devise new controls that meet departmental needs and are understandable to everyone who uses them.

Question 7

Controls and on-the-job freedom compliment each other.

Accepted Answer

A) True 
 B)False

Question 8

Top management has assured Elizabeth, the supervisor of the accounting department, that the budget for her department is "flexible." Elizabeth thinks that this means she can change the figures herself as need be. Is she correct? Why or why not?

Accepted Answer

Budget flexibility means that the superv

Question 9

If a cost-cutting order comes down from top management, the supervisor's best response is to:

Accepted Answer

A)  Look for places to reduce expenses with the help of the employees. 
B)  Hold "pep rallies" with employees. 
C)  Stop buying any supplies. 
D)  Follow the directive halfheartedly. 
A)  Look for places to reduce expenses with the help of the employees. 
B)  Hold "pep rallies" with employees. 
C)  Stop buying any supplies. 
D)  Follow the directive halfheartedly.

Question 10

_____ uses feedforward controls at one time or another.

Accepted Answer

A)  Some people. 
B)  Most people. 
C)  All people. 
D)  None of the above. 
A)  Some people. 
B)  Most people. 
C)  All people. 
D)  None of the above.

Question 11

In a motion study, engineers analyze how a job is performed to identify ways to improve, eliminate, change, or combine steps to make the job easier and faster.

Accepted Answer

A) True 
 B)False

Question 12

What is an advantage and disadvantage of zero-base budgeting?

Accepted Answer

The advantage of zero-base budget is tha

Question 13

A written plan expressed in numerical terms that projects anticipated resources and expenditures for a certain period of time is known as a/n:

Accepted Answer

A)  Budget 
B)  Projection. 
C)  Time and motion study. 
D)  Utility. 
A)  Budget 
B)  Projection. 
C)  Time and motion study. 
D)  Utility.

Question 14

Which of the following would NOT be a recommended way for establishing standards of performance for a department's operation?

Accepted Answer

A)  Using the supervisor's experience and observations to some extent. 
B)  Analyzing previous budgets and operating results. 
C)  Forming a supervisor and employee committee to discuss standards and work operations. 
D)  Having all standards determined by the industrial engineers and top management. 
A)  Using the supervisor's experience and observations to some extent. 
B)  Analyzing previous budgets and operating results. 
C)  Forming a supervisor and employee committee to discuss standards and work operations. 
D)  Having all standards determined by the industrial engineers and top management.

Question 15

The managerial function of controlling consists of which of the following?

Accepted Answer

A)  Taking actions to ensure that things happen the way they were planned. 
B)  Checking to determine if employees are adhering to established plans. 
C)  Taking appropriate actions where necessary to correct any deviations from standards. 
D)  All of the above. 
A)  Taking actions to ensure that things happen the way they were planned. 
B)  Checking to determine if employees are adhering to established plans. 
C)  Taking appropriate actions where necessary to correct any deviations from standards. 
D)  All of the above.

Question 16

Some firms have loosened certain controls only to find they need to tighten them up or return to the original controls that had been abandoned.

Accepted Answer

A) True 
 B)False

Question 17

For control mechanisms to work effectively, they need to be understandable, timely, suitable, economical, indicational, and flexible.

Accepted Answer

A) True 
 B)False

Question 18

Workers are more apt to accept standards as reasonable and fair when they help to formulate those standards.

Accepted Answer

A) True 
 B)False

Question 19

The cost of a control system may be more than it is worth, even when the control system is effective.

Accepted Answer

A) True 
 B)False

Question 20

_____ is a performance critieria chosen for assessment because they are key indicators of overall performance.

Accepted Answer

A)  Strategic control points. 
B)  Motion studies. 
C)  Time studies. 
D)  Budget studies. 
A)  Strategic control points. 
B)  Motion studies. 
C)  Time studies. 
D)  Budget studies.

Customer satisfaction, profitability, and employee suggestions are all strategic control points.

Describe the three types of specialized controls, and for what they are used.

The managerial function of controlling is typically performend separately from the other managerial functions.

Since it is impossible for supervisors to check every item in production, they must:

In order for a supervisor to get employees to acknowledge deficiencies, he/she should:

When controls are confusing or too sophisticated for employees, the supervisor should:

Controls and on-the-job freedom compliment each other.

Top management has assured Elizabeth, the supervisor of the accounting department, that the budget for her department is "flexible." Elizabeth thinks that this means she can change the figures herself as need be. Is she correct? Why or why not?

If a cost-cutting order comes down from top management, the supervisor's best response is to:

_____ uses feedforward controls at one time or another.

In a motion study, engineers analyze how a job is performed to identify ways to improve, eliminate, change, or combine steps to make the job easier and faster.

What is an advantage and disadvantage of zero-base budgeting?

A written plan expressed in numerical terms that projects anticipated resources and expenditures for a certain period of time is known as a/n:

Which of the following would NOT be a recommended way for establishing standards of performance for a department's operation?

The managerial function of controlling consists of which of the following?

Some firms have loosened certain controls only to find they need to tighten them up or return to the original controls that had been abandoned.

For control mechanisms to work effectively, they need to be understandable, timely, suitable, economical, indicational, and flexible.

Workers are more apt to accept standards as reasonable and fair when they help to formulate those standards.

The cost of a control system may be more than it is worth, even when the control system is effective.

_____ is a performance critieria chosen for assessment because they are key indicators of overall performance.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Resolving Conflicts in the Workplace

Filters

Exam 14: Fundamentals of Controlling

Customer satisfaction, profitability, and employee suggestions are all strategic control points.

Describe the three types of specialized controls, and for what they are used.

The managerial function of controlling is typically performend separately from the other managerial functions.

Since it is impossible for supervisors to check every item in production, they must:

In order for a supervisor to get employees to acknowledge deficiencies, he/she should:

When controls are confusing or too sophisticated for employees, the supervisor should:

Controls and on-the-job freedom compliment each other.

Top management has assured Elizabeth, the supervisor of the accounting department, that the budget for her department is "flexible." Elizabeth thinks that this means she can change the figures herself as need be. Is she correct? Why or why not?

If a cost-cutting order comes down from top management, the supervisor's best response is to:

_____ uses feedforward controls at one time or another.

In a motion study, engineers analyze how a job is performed to identify ways to improve, eliminate, change, or combine steps to make the job easier and faster.

What is an advantage and disadvantage of zero-base budgeting?

A written plan expressed in numerical terms that projects anticipated resources and expenditures for a certain period of time is known as a/n:

Which of the following would NOT be a recommended way for establishing standards of performance for a department's operation?

The managerial function of controlling consists of which of the following?

Some firms have loosened certain controls only to find they need to tighten them up or return to the original controls that had been abandoned.

For control mechanisms to work effectively, they need to be understandable, timely, suitable, economical, indicational, and flexible.

Workers are more apt to accept standards as reasonable and fair when they help to formulate those standards.

The cost of a control system may be more than it is worth, even when the control system is effective.

_____ is a performance critieria chosen for assessment because they are key indicators of overall performance.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Resolving Conflicts in the Workplace

Filters