Question 1

Brainstorming is a free flow of ideas within a group, with judgment suspended, in order to arrive at as many alternatives as possible.

Accepted Answer

A) True 
 B)False  True

Question 2

Anytime performance does not meet expectations, the supervisor should identify and analyze the problem, then:

Accepted Answer

A)  Establish decision criteria. 
B)  Start brainstorming. 
C)  Pick the first alternative that comes to mind. 
D)  Evaluate all possible alternatives. 
A)  Establish decision criteria. 
B)  Start brainstorming. 
C)  Pick the first alternative that comes to mind. 
D)  Evaluate all possible alternatives. A

Question 3

Which of the following statements is TRUE?

Accepted Answer

A)  Decision making only really occurs in the planning function. 
B)  Decision making cannot be considered an integral part of any managerial function. 
C)  Decision making is especially important in organizing and controlling. 
D)  Decision making is not only an integral part of all managerial functions, it is the very core of planning. 
A)  Decision making only really occurs in the planning function. 
B)  Decision making cannot be considered an integral part of any managerial function. 
C)  Decision making is especially important in organizing and controlling. 
D)  Decision making is not only an integral part of all managerial functions, it is the very core of planning. D

Question 4

Which of the following ethical tests takes into consideration morals and values that have been instilled in us since childhood?

Accepted Answer

A)  Legal-compliance test. 
B)  Public-knowledge test. 
C)  Long-term-consequences test. 
D)  Inner-voice test. 
A)  Legal-compliance test. 
B)  Public-knowledge test. 
C)  Long-term-consequences test. 
D)  Inner-voice test.

Question 5

If a problem needs a quick solution, the supervisor should take a participative approach to making the decision.

Accepted Answer

A) True 
 B)False

Question 6

When is it in the supervisor's best interest to use intuition in the decision-making process?

Accepted Answer

It is in the supervisor's best

Question 7

Brainstorming is used:

Accepted Answer

A)  To generate multiple solutions to a problem. 
B)  As an alternative to the systematic decision-making process. 
C)  To eliminate as many alternatives as possible. 
D)  To discourage productivity. 
A)  To generate multiple solutions to a problem. 
B)  As an alternative to the systematic decision-making process. 
C)  To eliminate as many alternatives as possible. 
D)  To discourage productivity.

Question 8

Programmed decisions require a supervisor with good intuition.

Accepted Answer

A) True 
 B)False

Question 9

Once the best alternative has been selected, the decision making process has concluded.

Accepted Answer

A) True 
 B)False

Question 10

While experimentation may be valid from a motivational standpoint, it can be a slow and relatively expensive method of reaching a decision..

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements concerning decision making is INCORRECT?

Accepted Answer

A)  Decision making is the process of choosing a course of action from among alternatives. 
B)  The decision-making process should basically be the same throughout the managerial hierarchy. 
C)  Decision making only occurs at the higher levels of management. 
D)  Decision making should involve a logical and systematic process. 
A)  Decision making is the process of choosing a course of action from among alternatives. 
B)  The decision-making process should basically be the same throughout the managerial hierarchy. 
C)  Decision making only occurs at the higher levels of management. 
D)  Decision making should involve a logical and systematic process.

Question 12

Supervisors should train their employees in decision-making techniques because:

Accepted Answer

A)  If a problem arises, the supervisor will not have to take full responsibility for it. 
B)  Someone must be capable of running things on days the supervisor is absent from work. 
C)  Many daily decisions in a department are made by the employees who do the work. 
D)  None of the above; decision making is the sole responsibility of the supervisor. 
A)  If a problem arises, the supervisor will not have to take full responsibility for it. 
B)  Someone must be capable of running things on days the supervisor is absent from work. 
C)  Many daily decisions in a department are made by the employees who do the work. 
D)  None of the above; decision making is the sole responsibility of the supervisor.

Question 13

When the supervisor selects the alternative that minimally meets the decision criteria, the supervisor has made an optimizing decision.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following questions should NOT be asked by a supervisor when an employee brings up a problem?

Accepted Answer

A)  How extensive is the problem? 
B)  Does the situation require an immediate response? 
C)  Who else is affected by the problem? 
D)  Are you certain that this problem needs to be solved? 
A)  How extensive is the problem? 
B)  Does the situation require an immediate response? 
C)  Who else is affected by the problem? 
D)  Are you certain that this problem needs to be solved?

Question 15

Supervisors can delegate programmed decisions to subordinates, and be confident that decisions will be made in an acceptable and timely manner.

Accepted Answer

A) True 
 B)False

Question 16

Quantitative methods of decision making allow the user to perform "what-if" scenarios and simulations.

Accepted Answer

A) True 
 B)False

Question 17

How can supervisors develop and enhance their decision-making skills?

Accepted Answer

Decision-making skills are dev

Question 18

Because the supervisor makes most of the departmental decisions, it is not a high priority to teach subordinates decision-making skills.

Accepted Answer

A) True 
 B)False

Question 19

Problems requiring nonprogrammed decisions are typically encountered frequently.

Accepted Answer

A) True 
 B)False

Question 20

The fishbone technique is a cause-and-effect approach to considering the potential interrelatedness of problem causes to aid in decision making.

Accepted Answer

A) True 
 B)False

Brainstorming is a free flow of ideas within a group, with judgment suspended, in order to arrive at as many alternatives as possible.

Anytime performance does not meet expectations, the supervisor should identify and analyze the problem, then:

Which of the following statements is TRUE?

Which of the following ethical tests takes into consideration morals and values that have been instilled in us since childhood?

If a problem needs a quick solution, the supervisor should take a participative approach to making the decision.

When is it in the supervisor's best interest to use intuition in the decision-making process?

Brainstorming is used:

Programmed decisions require a supervisor with good intuition.

Once the best alternative has been selected, the decision making process has concluded.

While experimentation may be valid from a motivational standpoint, it can be a slow and relatively expensive method of reaching a decision..

Which of the following statements concerning decision making is INCORRECT?

Supervisors should train their employees in decision-making techniques because:

When the supervisor selects the alternative that minimally meets the decision criteria, the supervisor has made an optimizing decision.

Which of the following questions should NOT be asked by a supervisor when an employee brings up a problem?

Supervisors can delegate programmed decisions to subordinates, and be confident that decisions will be made in an acceptable and timely manner.

Quantitative methods of decision making allow the user to perform "what-if" scenarios and simulations.

How can supervisors develop and enhance their decision-making skills?

Because the supervisor makes most of the departmental decisions, it is not a high priority to teach subordinates decision-making skills.

Problems requiring nonprogrammed decisions are typically encountered frequently.

The fishbone technique is a cause-and-effect approach to considering the potential interrelatedness of problem causes to aid in decision making.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters

Exam 5: Solving Problems: Decision Making and the Supervisor

Brainstorming is a free flow of ideas within a group, with judgment suspended, in order to arrive at as many alternatives as possible.

Anytime performance does not meet expectations, the supervisor should identify and analyze the problem, then:

Which of the following statements is TRUE?

Which of the following ethical tests takes into consideration morals and values that have been instilled in us since childhood?

If a problem needs a quick solution, the supervisor should take a participative approach to making the decision.

When is it in the supervisor's best interest to use intuition in the decision-making process?

Brainstorming is used:

Programmed decisions require a supervisor with good intuition.

Once the best alternative has been selected, the decision making process has concluded.

While experimentation may be valid from a motivational standpoint, it can be a slow and relatively expensive method of reaching a decision..

Which of the following statements concerning decision making is INCORRECT?

Supervisors should train their employees in decision-making techniques because:

When the supervisor selects the alternative that minimally meets the decision criteria, the supervisor has made an optimizing decision.

Which of the following questions should NOT be asked by a supervisor when an employee brings up a problem?

Supervisors can delegate programmed decisions to subordinates, and be confident that decisions will be made in an acceptable and timely manner.

Quantitative methods of decision making allow the user to perform "what-if" scenarios and simulations.

How can supervisors develop and enhance their decision-making skills?

Because the supervisor makes most of the departmental decisions, it is not a high priority to teach subordinates decision-making skills.

Problems requiring nonprogrammed decisions are typically encountered frequently.

The fishbone technique is a cause-and-effect approach to considering the potential interrelatedness of problem causes to aid in decision making.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters