Question 1

Members of a cohesive work group enjoy their group affiliation.

Accepted Answer

A) True 
 B)False  True

Question 2

The Hawthorne Studies supports the adage, "The more things change, the more they stay the same".

Accepted Answer

A) True 
 B)False  True

Question 3

Workplace accidents have nothing to do with possible employee morale problems.

Accepted Answer

A) True 
 B)False  False

Question 4

Briefly discuss the impact of downsizing on employee morale.

Accepted Answer

Downsizing has created a great deal of f

Question 5

In recent years, workplace violence has increased dramatically.

Accepted Answer

A) True 
 B)False

Question 6

The effectiveness of work groups is tied directly to the amount of diversity among the members' personal characteristics.

Accepted Answer

A) True 
 B)False

Question 7

Specific and realistic objectives make individual employees more effective, but hinder the performance of work teams.

Accepted Answer

A) True 
 B)False

Question 8

If a worker is part of a command group, then that worker cannot be a member of another group.

Accepted Answer

A) True 
 B)False

Question 9

Yesterday, Susan decided to talk with Jillian about her performance. Jillian has been a good performer, but lately her productivity seems to be slipping. During this talk, Susan should:

Accepted Answer

A)  Tell Jillian to get with it and start producing. 
B)  Meet privately with Jillian in a counseling interview. 
C)  Approach Jillian on the job in front of other workers and shame her into performing. 
D)  Ignore the problem but start looking for Jillian's replacement. 
A)  Tell Jillian to get with it and start producing. 
B)  Meet privately with Jillian in a counseling interview. 
C)  Approach Jillian on the job in front of other workers and shame her into performing. 
D)  Ignore the problem but start looking for Jillian's replacement.

Question 10

Although they are rarely together, virtual teams must meet face-to-face at least once each month.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a technique for assessing employee morale?

Accepted Answer

A)  Supervisory training. 
B)  Employee exams. 
C)  Studying patterns of employee behavior 
D)  Workplace theories. 
A)  Supervisory training. 
B)  Employee exams. 
C)  Studying patterns of employee behavior 
D)  Workplace theories.

Question 12

Which of the following statements about workplace incivility is CORRECT?

Accepted Answer

A)  Rude people are much more likely to be in lower positions than their targets. 
B)  Workplace incivility has declined in recent years. 
C)  Insensitive on-the-job behavior may make employees feel bad, but it rarely affects productivity. 
D)  Employees sometimes retaliate against workplace incivility by decreasing their work effort. 
A)  Rude people are much more likely to be in lower positions than their targets. 
B)  Workplace incivility has declined in recent years. 
C)  Insensitive on-the-job behavior may make employees feel bad, but it rarely affects productivity. 
D)  Employees sometimes retaliate against workplace incivility by decreasing their work effort.

Question 13

It has been reported that today's workers are much less happy with many aspects of their jobs than were employees in the past. According to the text, what accounts for this lowered morale?

Accepted Answer

This lowered morale is attribu

Question 14

Why should a supervisor avoid offering specific advice in a counseling interview?

Accepted Answer

Specific advice might bring unwanted rep

Question 15

If Anna asks to meet with her supervisor, Terri, for a counseling interview, it is important for Terri to be empathetic and encouraging during the interview.

Accepted Answer

A) True 
 B)False

Question 16

One technique to assess employee morale is through an attitude survey.

Accepted Answer

A) True 
 B)False

Question 17

In recent years, employee morale is believed to have risen due to employers becoming increasingly trustworthy and loyal to their employees.

Accepted Answer

A) True 
 B)False

Question 18

A command group is a group of employees according to the authority relationships on the formal organization chart.

Accepted Answer

A) True 
 B)False

Question 19

When Mason Automotive Supply asked employees from a number of departments, such as marketing, finance, technology, sales, human resources and production, to come together to accomplish a particular task, it was an example of a:

Accepted Answer

A)  Command group. 
B)  Special-interest group. 
C)  Task group. 
D)  Friendship group. 
A)  Command group. 
B)  Special-interest group. 
C)  Task group. 
D)  Friendship group.

Question 20

Describe some of the characteristics that increase the cohesiveness of work groups.

Accepted Answer

A work group is more cohesive when membe

Members of a cohesive work group enjoy their group affiliation.

The Hawthorne Studies supports the adage, "The more things change, the more they stay the same".

Workplace accidents have nothing to do with possible employee morale problems.

Briefly discuss the impact of downsizing on employee morale.

In recent years, workplace violence has increased dramatically.

The effectiveness of work groups is tied directly to the amount of diversity among the members' personal characteristics.

Specific and realistic objectives make individual employees more effective, but hinder the performance of work teams.

If a worker is part of a command group, then that worker cannot be a member of another group.

Yesterday, Susan decided to talk with Jillian about her performance. Jillian has been a good performer, but lately her productivity seems to be slipping. During this talk, Susan should:

Although they are rarely together, virtual teams must meet face-to-face at least once each month.

Which of the following is a technique for assessing employee morale?

Which of the following statements about workplace incivility is CORRECT?

It has been reported that today's workers are much less happy with many aspects of their jobs than were employees in the past. According to the text, what accounts for this lowered morale?

Why should a supervisor avoid offering specific advice in a counseling interview?

If Anna asks to meet with her supervisor, Terri, for a counseling interview, it is important for Terri to be empathetic and encouraging during the interview.

One technique to assess employee morale is through an attitude survey.

In recent years, employee morale is believed to have risen due to employers becoming increasingly trustworthy and loyal to their employees.

A command group is a group of employees according to the authority relationships on the formal organization chart.

When Mason Automotive Supply asked employees from a number of departments, such as marketing, finance, technology, sales, human resources and production, to come together to accomplish a particular task, it was an example of a:

Describe some of the characteristics that increase the cohesiveness of work groups.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters

Exam 12: Managing Work Groups: Teamwork, Morale and Counseling

Members of a cohesive work group enjoy their group affiliation.

The Hawthorne Studies supports the adage, "The more things change, the more they stay the same".

Workplace accidents have nothing to do with possible employee morale problems.

Briefly discuss the impact of downsizing on employee morale.

In recent years, workplace violence has increased dramatically.

The effectiveness of work groups is tied directly to the amount of diversity among the members' personal characteristics.

Specific and realistic objectives make individual employees more effective, but hinder the performance of work teams.

If a worker is part of a command group, then that worker cannot be a member of another group.

Yesterday, Susan decided to talk with Jillian about her performance. Jillian has been a good performer, but lately her productivity seems to be slipping. During this talk, Susan should:

Although they are rarely together, virtual teams must meet face-to-face at least once each month.

Which of the following is a technique for assessing employee morale?

Which of the following statements about workplace incivility is CORRECT?

It has been reported that today's workers are much less happy with many aspects of their jobs than were employees in the past. According to the text, what accounts for this lowered morale?

Why should a supervisor avoid offering specific advice in a counseling interview?

If Anna asks to meet with her supervisor, Terri, for a counseling interview, it is important for Terri to be empathetic and encouraging during the interview.

One technique to assess employee morale is through an attitude survey.

In recent years, employee morale is believed to have risen due to employers becoming increasingly trustworthy and loyal to their employees.

A command group is a group of employees according to the authority relationships on the formal organization chart.

When Mason Automotive Supply asked employees from a number of departments, such as marketing, finance, technology, sales, human resources and production, to come together to accomplish a particular task, it was an example of a:

Describe some of the characteristics that increase the cohesiveness of work groups.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters