Exam 11: Supervisory Leadership and the Management of Change

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Great leaders are known as great communicators and impeccably credible.

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True

According to Warren Bennis, what do employees typically want from their leader?

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Employees typically want a leader who provides clear direction, is trustworthy, provides a sense of hope, and can deliver results.

Research has indicated that most people want all of the following from their leaders EXCEPT:

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C

Brynne has always been an advocate of the autocratic approach to management. As such, she has had to make several assumptions about her employees. Which of the following is NOT one of those assumptions?

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When supervisors delegate work they are no longer responsible.

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Survival of a company may depend on the abilities of its managers to make fundamental changes.

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Supervisors who practice participative management do not issue directives.

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When making a change, what should the supervisor be sure to do?

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Delegation is the process of entrusting duties and related authority to peers.

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The ability to trust a leader was much more important in the past, when people were not as independent as they are today.

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A directive is the communication approach by which a supervisor tells employees what, how, and why something is to be done.

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Free-reign supervision is usually the best approach because it allows the subordinates to make the decisions.

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All employees eagerly anticipate and want their supervisors to delegate some responsibilities to them.

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Members of a work group do not assume leadership roles.

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Participative management style is similar to the Theory X style of management.

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The acceptance of change is more likely if there is a relationship of confidence and trust between the employees and the supervisor.

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If a supervisor believes he/she has a really great idea, he/she should schedule a meeting with top management.

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Principles of empowerment are more conducive to the general supervisory style.

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Waiting until the supervisor is certain failure will not occur is necessary when delegating work assignments.

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Employee resistance to change is based upon the change itself rather than the manner in which the change is introduced.

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