Question 1

___ illustrate the improvement rate of workers as a job is repeated.

Accepted Answer

A) Learning curves 
B) Process curves 
C) Learning charts 
D) Process charts 
A) Learning curves 
B) Process curves 
C) Learning charts 
D) Process charts A

Question 2

Scientific management divides jobs into their most elemental activities to simplify job design.

Accepted Answer

A) True 
 B)False  True

Question 3

Companies with a quality focus generally give their employees the power to make decisions that will improve quality.

Accepted Answer

A) True 
 B)False  True

Question 4

Fitting the task to the employee in a work environment is known as

Accepted Answer

A) motivation. 
B) worker analysis. 
C) ergonomics. 
D) task analysis. 
A) motivation. 
B) worker analysis. 
C) ergonomics. 
D) task analysis.

Question 5

What is empowerment and why is it important to total quality management (TQM)?

Accepted Answer

Empowerment is giving employees responsi

Question 6

While still an important issue,diversity issues in North American companies is on the decline.

Accepted Answer

A) True 
 B)False

Question 7

An alternative workplace is a combination of nontraditional work locations and practices that supplements or replaces the traditional office.

Accepted Answer

A) True 
 B)False

Question 8

Motivation refers to the willingness of an employee to perform as needed to attain a goal or objective.

Accepted Answer

A) True 
 B)False

Question 9

___ refers to the physical location of a job and the requisite surroundings.

Accepted Answer

A) Task analysis 
B) Worker analysis 
C) Methods analysis 
D) Environmental analysis 
A) Task analysis 
B) Worker analysis 
C) Methods analysis 
D) Environmental analysis

Question 10

Globalization has resulted in an overall reduction in diversity-related issues in the workplace.

Accepted Answer

A) True 
 B)False

Question 11

Achieving strategic quality goals for quality and customer satisfaction often requires teamwork and group participation.

Accepted Answer

A) True 
 B)False

Question 12

The elimination of racism,sexism,cultural indifference,and religious intolerance cannot be mandated by higher management or managed by financial incentives.

Accepted Answer

A) True 
 B)False

Question 13

The direct labour times required to produce the first four units of a new product are shown below:   Based on this data,the estimated learning or improvement rate is

Accepted Answer

A) 100%. 
B) 90%. 
C) 85%. 
D) 80%. 
A) 100%. 
B) 90%. 
C) 85%. 
D) 80%.

Question 14

A 90% learning curve indicates

Accepted Answer

A) a 90% increase in processing time per unit as output doubles. 
B) a 90% decrease in processing time per unit as output doubles. 
C) a 10% increase in processing time per unit as output doubles. 
D) a 10% decrease in processing time per unit as output doubles. 
A) a 90% increase in processing time per unit as output doubles. 
B) a 90% decrease in processing time per unit as output doubles. 
C) a 10% increase in processing time per unit as output doubles. 
D) a 10% decrease in processing time per unit as output doubles.

Question 15

With total quality management,employees receive broad job training making them more flexible in where they can work.

Accepted Answer

A) True 
 B)False

Question 16

Scientific Management involves breaking down jobs into elemental activities.

Accepted Answer

A) True 
 B)False

Question 17

A process flowchart is a graph showing the steps of a job or how a set of jobs fit together into the overall flow of the production process.

Accepted Answer

A) True 
 B)False

Question 18

In a piece-rate wage system,pay is based on the efficiency of the overall process.

Accepted Answer

A) True 
 B)False

Question 19

A graph that illustrates the improvement rate of workers as a job is repeated is known as a

Accepted Answer

A) learning curve. 
B) process flowchart. 
C) worker-machine chart. 
D) task analysis chart. 
A) learning curve. 
B) process flowchart. 
C) worker-machine chart. 
D) task analysis chart.

Question 20

Learning curves have limited application for assembly-lines with short,repetitive jobs.

Accepted Answer

A) True 
 B)False

Exam 10: Human Resources

___ illustrate the improvement rate of workers as a job is repeated.

Scientific management divides jobs into their most elemental activities to simplify job design.

Companies with a quality focus generally give their employees the power to make decisions that will improve quality.

Fitting the task to the employee in a work environment is known as

What is empowerment and why is it important to total quality management (TQM)?

While still an important issue,diversity issues in North American companies is on the decline.

An alternative workplace is a combination of nontraditional work locations and practices that supplements or replaces the traditional office.

Motivation refers to the willingness of an employee to perform as needed to attain a goal or objective.

___ refers to the physical location of a job and the requisite surroundings.

Globalization has resulted in an overall reduction in diversity-related issues in the workplace.

Achieving strategic quality goals for quality and customer satisfaction often requires teamwork and group participation.

The elimination of racism,sexism,cultural indifference,and religious intolerance cannot be mandated by higher management or managed by financial incentives.

The direct labour times required to produce the first four units of a new product are shown below: Based on this data,the estimated learning or improvement rate is

A 90% learning curve indicates

With total quality management,employees receive broad job training making them more flexible in where they can work.

Scientific Management involves breaking down jobs into elemental activities.

A process flowchart is a graph showing the steps of a job or how a set of jobs fit together into the overall flow of the production process.

In a piece-rate wage system,pay is based on the efficiency of the overall process.

A graph that illustrates the improvement rate of workers as a job is repeated is known as a

Learning curves have limited application for assembly-lines with short,repetitive jobs.

Operations Management

Quality Management

Statistical Process Control

Operational Decision-Making Tools: Acceptance Sampling

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Operational Decision-Making Tools: Facility Location Models

Operational Decision-Making Tools: Work Measurement

Project Management

Supply Chain Management: Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Operational Decision-Making Tools: Simulation

The Sales and Operations Planning Process

Operational Decision-Making Tools: Linear Programming

Resource Planning

Lean Systems

Scheduling

Filters