Question 1

W.Edwards Deming's overall philosophy for achieving quality is embodied in

Accepted Answer

A) his 14 points. 
B) his statement of purpose. 
C) his use of statistical control. 
D) none of the above. 
A) his 14 points. 
B) his statement of purpose. 
C) his use of statistical control. 
D) none of the above. A

Question 2

One principle of total quality management (TQM)is that middle management is solely responsible for providing the leadership for quality.

Accepted Answer

A) True 
 B)False  False

Question 3

Six Sigma is one of several well known quality management systems.

Accepted Answer

A) True 
 B)False  True

Question 4

W.Edwards Deming believed that primary responsibility for quality improvement rested with

Accepted Answer

A) the firm's employees only. 
B) the form's management only. 
C) research engineers and consulting statisticians only. 
D) both the employees and management of the firm. 
A) the firm's employees only. 
B) the form's management only. 
C) research engineers and consulting statisticians only. 
D) both the employees and management of the firm.

Question 5

Briefly discuss the costs are associated with achieving good quality.

Accepted Answer

The costs of a quality management progra

Question 6

The probability that a product will operate properly within an expected time frame is the dimension of quality known as

Accepted Answer

A) durability. 
B) reliability. 
C) performance. 
D) serviceability. 
A) durability. 
B) reliability. 
C) performance. 
D) serviceability.

Question 7

The consumer makes the final judgment regarding quality.

Accepted Answer

A) True 
 B)False

Question 8

___ failure costs include scrap,rework,and downtime.

Accepted Answer

A) External 
B) Internal 
C) Process 
D) System 
A) External 
B) Internal 
C) Process 
D) System

Question 9

Training,supervision,and control are important elements in achieving quality of conformance.

Accepted Answer

A) True 
 B)False

Question 10

Companies that satisfy its customer quality requirements often require the commitment of their suppliers.

Accepted Answer

A) True 
 B)False

Question 11

A production process consists of the following four stages with the average percentage of good quality at each stage as shown:   How many units must the company put into production each day to achieve a daily yield of 100 good units?

Accepted Answer

A) approximately 128 units 
B) approximately 108 units 
C) approximately 106 units 
D) approximately 104 units 
A) approximately 128 units 
B) approximately 108 units 
C) approximately 106 units 
D) approximately 104 units

Question 12

The probability that a product will operate properly within an expected time frame is known as quality of performance.

Accepted Answer

A) True 
 B)False

Question 13

The degree to which a product meets pre-established standards is known as quality of conformance.

Accepted Answer

A) True 
 B)False

Question 14

The dimension of quality related to the life-span of a product before replacement is known as durability.

Accepted Answer

A) True 
 B)False

Question 15

A production process consists of the following four stages with the average percentage of good quality at each stage as shown:   What is the daily production yield for the company if daily input is 200 units?

Accepted Answer

A) 192 units 
B) 188 units 
C) 184 units 
D) 156 units 
A) 192 units 
B) 188 units 
C) 184 units 
D) 156 units

Question 16

Which of the following is not a dimension of quality for a manufactured good?

Accepted Answer

A) performance 
B) reliability 
C) courtesy 
D) durability 
A) performance 
B) reliability 
C) courtesy 
D) durability

Question 17

The courtesy and competence of the repair person can be one aspect of maintainability.

Accepted Answer

A) True 
 B)False

Question 18

Today total quality management has been displaced by quality management systems.

Accepted Answer

A) True 
 B)False

Question 19

What is Kaizen and what role do employees play in Kaizen?

Accepted Answer

Kaizen is the Japanese word for continuo

Question 20

Briefly discuss the principles associated with total quality management (TQM).

Accepted Answer

Total quality management represents a se

Exam 2: Quality Management

W.Edwards Deming's overall philosophy for achieving quality is embodied in

One principle of total quality management (TQM)is that middle management is solely responsible for providing the leadership for quality.

Six Sigma is one of several well known quality management systems.

W.Edwards Deming believed that primary responsibility for quality improvement rested with

Briefly discuss the costs are associated with achieving good quality.

The probability that a product will operate properly within an expected time frame is the dimension of quality known as

The consumer makes the final judgment regarding quality.

___ failure costs include scrap,rework,and downtime.

Training,supervision,and control are important elements in achieving quality of conformance.

Companies that satisfy its customer quality requirements often require the commitment of their suppliers.

A production process consists of the following four stages with the average percentage of good quality at each stage as shown: How many units must the company put into production each day to achieve a daily yield of 100 good units?

The probability that a product will operate properly within an expected time frame is known as quality of performance.

The degree to which a product meets pre-established standards is known as quality of conformance.

The dimension of quality related to the life-span of a product before replacement is known as durability.

A production process consists of the following four stages with the average percentage of good quality at each stage as shown: What is the daily production yield for the company if daily input is 200 units?

Which of the following is not a dimension of quality for a manufactured good?

The courtesy and competence of the repair person can be one aspect of maintainability.

Today total quality management has been displaced by quality management systems.

What is Kaizen and what role do employees play in Kaizen?

Briefly discuss the principles associated with total quality management (TQM).

Operations Management

Statistical Process Control

Operational Decision-Making Tools: Acceptance Sampling

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Operational Decision-Making Tools: Facility Location Models

Human Resources

Operational Decision-Making Tools: Work Measurement

Project Management

Supply Chain Management: Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Operational Decision-Making Tools: Simulation

The Sales and Operations Planning Process

Operational Decision-Making Tools: Linear Programming

Resource Planning

Lean Systems

Scheduling

Filters