Question 1

When would a technician use the ping command?

Accepted Answer

A) When troubleshooting a network problem 
B) When troubleshooting a Windows registry problem 
C) When initiating a sequence to bring a new or updated image to the machine from a remote server 
D) When testing a video connection 
A) When troubleshooting a network problem 
B) When troubleshooting a Windows registry problem 
C) When initiating a sequence to bring a new or updated image to the machine from a remote server 
D) When testing a video connection

Question 2

What is a measured service?

Accepted Answer

A) The amount of time it takes a logged problem to be solved 
B) The quality grade given to an IT support person who has solved a problem for which the customer has provided feedback 
C) The ability to track and bill for specific cloud services 
D) A specific routine run inside an application that is tracked by Task Manager 
A) The amount of time it takes a logged problem to be solved 
B) The quality grade given to an IT support person who has solved a problem for which the customer has provided feedback 
C) The ability to track and bill for specific cloud services 
D) A specific routine run inside an application that is tracked by Task Manager

Question 3

Which type of partition would a technician deploy on a 4 TB drive?

Accepted Answer

A) Primary 
B) FAT32 
C) MBR 
D) GPT 
A) Primary 
B) FAT32 
C) MBR 
D) GPT

Question 4

Which of the following command line utilities includes the list command to view active drive letters?

Accepted Answer

A) chkdsk 
B) sfc 
C) diskpart 
D) dir 
A) chkdsk 
B) sfc 
C) diskpart 
D) dir

Question 5

A corporate employee notices that all of his social media apps are updating his precise location.What mobile feature should the employee disable to prevent this from happening?

Accepted Answer

A) Airplane Mode 
B) Geotracking 
C) Tethering 
D) WiFi 
A) Airplane Mode 
B) Geotracking 
C) Tethering 
D) WiFi

Question 6

A technician responds to a service request for a display monitor that isn't working.The message "no video signal" appears on the display.What should the technician do first?

Accepted Answer

A) Update the display driver 
B) Replace the inverter 
C) Check the display cable connection 
D) Increase the display brightness 
A) Update the display driver 
B) Replace the inverter 
C) Check the display cable connection 
D) Increase the display brightness

Question 7

Which of the following protocols is needed to allow devices with IP addresses in the 192.168.X.X range to access the Internet?

Accepted Answer

A) NAT 
B) POP 
C) SNMP 
D) FTP 
A) NAT 
B) POP 
C) SNMP 
D) FTP

Question 8

A technician notices that some new group policies have not been applied to a workstation.Which of the following commands should the technician run?

Accepted Answer

A) xcopy 
B) copy 
C) gpupdate 
D) gpresult 
A) xcopy 
B) copy 
C) gpupdate 
D) gpresult

Question 9

A user reports that her computer is very slow while accessing files.Which of the following could be done to speed up file access?

Accepted Answer

A) Run Windows Update 
B) Defragment the hard drive 
C) Switch the BIOS to UEFI 
D) Disable virtualization in the BIOS 
A) Run Windows Update 
B) Defragment the hard drive 
C) Switch the BIOS to UEFI 
D) Disable virtualization in the BIOS

Question 10

Two friends buy the same Android smartphone from the same vendor on the same day.One particular application will not install on either phone.The friends take their phones to the store where they bought them and go to the service desk.What is the first thing the technician should do?

Accepted Answer

A) Clear the cache 
B) Reinstall the application on both phones 
C) Replace both phones 
D) Check whether the phones have been rooted 
A) Clear the cache 
B) Reinstall the application on both phones 
C) Replace both phones 
D) Check whether the phones have been rooted

Question 11

A college administrator wants to set up Bluetooth speakers with a laptop computer in a small conference room.What is the furthest distance the speakers can be from the computer using Bluetooth Class 2?

Accepted Answer

A) 3 feet 
B) 33 feet 
C) 328 feet 
D) 60 feet 
A) 3 feet 
B) 33 feet 
C) 328 feet 
D) 60 feet

Question 12

Which of the following wireless standards provides the slowest transfer rate while operating at 2.4 GHz?

Accepted Answer

A) 802.11a 
B) 802.11b 
C) 802.11g 
D) 082.11n 
A) 802.11a 
B) 802.11b 
C) 802.11g 
D) 082.11n

Question 13

A technician is concerned about the potential theft of a laptop that is used in a public area.The laptop has remote data wipe functionality.What can the technician use to secure the laptop against theft?

Accepted Answer

A) Strong authentication 
B) Cable locks 
C) Data encryption 
D) Password expiration 
A) Strong authentication 
B) Cable locks 
C) Data encryption 
D) Password expiration

Question 14

A Windows computer will not boot after having updates install the night before.What should the technician do first?

Accepted Answer

A) Restart the computer in safe mode and roll back the Windows updates 
B) Reinstall the OS 
C) Restart Windows 
D) Use msconfig to diagnose the startup issue 
A) Restart the computer in safe mode and roll back the Windows updates 
B) Reinstall the OS 
C) Restart Windows 
D) Use msconfig to diagnose the startup issue

Question 15

A user is having problems connecting to the network.You run ipconfig at the command prompt to check the user's IP address and see that it is 169.254.86.96.Which of the following is a reason the user can't connect to the network?

Accepted Answer

A) The PC is set with a static IP address instead of DHCP 
B) The user's computer needs a DNS server address 
C) The user's computer failed to obtain an IP address from the DHCP server 
D) The user's computer appears to be operating as normal 
A) The PC is set with a static IP address instead of DHCP 
B) The user's computer needs a DNS server address 
C) The user's computer failed to obtain an IP address from the DHCP server 
D) The user's computer appears to be operating as normal

Question 16

A user wants to transfer data between two smartphones without the use of other networking devices.Which of the following protocols would best accomplish this?

Accepted Answer

A) NFC 
B) USB 
C) IR 
D) 802.11ac 
A) NFC 
B) USB 
C) IR 
D) 802.11ac

Question 17

Which of the following features allows a computer to share a phone's Internet access?

Accepted Answer

A) Tethering 
B) GPS 
C) NFC 
D) Pairing 
A) Tethering 
B) GPS 
C) NFC 
D) Pairing

Question 18

A user cannot get Bluetooth connectivity.Which security technologies are used with Bluetooth? (Choose two. )

Accepted Answer

A) Geotracking 
B) Pin code 
C) Pairing 
D) Safe mode 
E) S/MIME 
A) Geotracking 
B) Pin code 
C) Pairing 
D) Safe mode 
E) S/MIME

Question 19

In what instance would a PC technician need to use the sfc command?

Accepted Answer

A) When controlling programs that launch when the computer boots 
B) When operating system files are missing or corrupted 
C) When editing the registry 
D) When controlling computer access to a domain environment 
A) When controlling programs that launch when the computer boots 
B) When operating system files are missing or corrupted 
C) When editing the registry 
D) When controlling computer access to a domain environment

Question 20

Which of the following would a technician use to troubleshoot a computer's NIC?

Accepted Answer

A) Cable tester 
B) Multimeter 
C) Cable certifier 
D) Loopback plug 
A) Cable tester 
B) Multimeter 
C) Cable certifier 
D) Loopback plug

When would a technician use the ping command?

What is a measured service?

Which type of partition would a technician deploy on a 4 TB drive?

Which of the following command line utilities includes the list command to view active drive letters?

A corporate employee notices that all of his social media apps are updating his precise location.What mobile feature should the employee disable to prevent this from happening?

A technician responds to a service request for a display monitor that isn't working.The message "no video signal" appears on the display.What should the technician do first?

Which of the following protocols is needed to allow devices with IP addresses in the 192.168.X.X range to access the Internet?

A technician notices that some new group policies have not been applied to a workstation.Which of the following commands should the technician run?

A user reports that her computer is very slow while accessing files.Which of the following could be done to speed up file access?

Two friends buy the same Android smartphone from the same vendor on the same day.One particular application will not install on either phone.The friends take their phones to the store where they bought them and go to the service desk.What is the first thing the technician should do?

A college administrator wants to set up Bluetooth speakers with a laptop computer in a small conference room.What is the furthest distance the speakers can be from the computer using Bluetooth Class 2?

Which of the following wireless standards provides the slowest transfer rate while operating at 2.4 GHz?

A technician is concerned about the potential theft of a laptop that is used in a public area.The laptop has remote data wipe functionality.What can the technician use to secure the laptop against theft?

A Windows computer will not boot after having updates install the night before.What should the technician do first?

A user is having problems connecting to the network.You run ipconfig at the command prompt to check the user's IP address and see that it is 169.254.86.96.Which of the following is a reason the user can't connect to the network?

A user wants to transfer data between two smartphones without the use of other networking devices.Which of the following protocols would best accomplish this?

Which of the following features allows a computer to share a phone's Internet access?

A user cannot get Bluetooth connectivity.Which security technologies are used with Bluetooth? (Choose two. )

In what instance would a PC technician need to use the sfc command?

Which of the following would a technician use to troubleshoot a computer's NIC?

Introduction to the World of IT

Connectivity

On the Motherboard

Introduction to Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Printers

Mobile Devices

Computer Design and Troubleshooting Review

Internet Connectivity, Virtualization, and Cloud Technologies

Networking

Introduction to Operating Systems

Introduction to Scripting

Advanced Windows

Macos and Linux Operating Systems

Computer and Network Security

Operational Procedures

Filters

Exam 20: Computer Security and Deployment

When would a technician use the ping command?

What is a measured service?

Which type of partition would a technician deploy on a 4 TB drive?

Which of the following command line utilities includes the list command to view active drive letters?

A corporate employee notices that all of his social media apps are updating his precise location.What mobile feature should the employee disable to prevent this from happening?

A technician responds to a service request for a display monitor that isn't working.The message "no video signal" appears on the display.What should the technician do first?

Which of the following protocols is needed to allow devices with IP addresses in the 192.168.X.X range to access the Internet?

A technician notices that some new group policies have not been applied to a workstation.Which of the following commands should the technician run?

A user reports that her computer is very slow while accessing files.Which of the following could be done to speed up file access?

Two friends buy the same Android smartphone from the same vendor on the same day.One particular application will not install on either phone.The friends take their phones to the store where they bought them and go to the service desk.What is the first thing the technician should do?

A college administrator wants to set up Bluetooth speakers with a laptop computer in a small conference room.What is the furthest distance the speakers can be from the computer using Bluetooth Class 2?

Which of the following wireless standards provides the slowest transfer rate while operating at 2.4 GHz?

A technician is concerned about the potential theft of a laptop that is used in a public area.The laptop has remote data wipe functionality.What can the technician use to secure the laptop against theft?

A Windows computer will not boot after having updates install the night before.What should the technician do first?

A user is having problems connecting to the network.You run ipconfig at the command prompt to check the user's IP address and see that it is 169.254.86.96.Which of the following is a reason the user can't connect to the network?

A user wants to transfer data between two smartphones without the use of other networking devices.Which of the following protocols would best accomplish this?

Which of the following features allows a computer to share a phone's Internet access?

A user cannot get Bluetooth connectivity.Which security technologies are used with Bluetooth? (Choose two. )

In what instance would a PC technician need to use the sfc command?

Which of the following would a technician use to troubleshoot a computer's NIC?

Introduction to the World of IT

Connectivity

On the Motherboard

Introduction to Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Printers

Mobile Devices

Computer Design and Troubleshooting Review

Internet Connectivity, Virtualization, and Cloud Technologies

Networking

Introduction to Operating Systems

Introduction to Scripting

Advanced Windows

Macos and Linux Operating Systems

Computer and Network Security

Operational Procedures

Filters