Question 1

A user reports being unable to access an FTP server online to download a file.Which of the following may be the cause?

Accepted Answer

A) Port 80 is blocked on the firewall 
B) Port 443 is blocked on the firewall 
C) Port 21 is blocked on the firewall 
D) Port 110 is blocked on the firewall 
A) Port 80 is blocked on the firewall 
B) Port 443 is blocked on the firewall 
C) Port 21 is blocked on the firewall 
D) Port 110 is blocked on the firewall

Question 2

A technician has been directed by a software app developer to modify the registry in order to fix a problem with a particular application.Which Windows command would be used to edit the registry?

Accepted Answer

A) regedit 
B) regsvr32 
C) edit 
D) msconfig 
A) regedit 
B) regsvr32 
C) edit 
D) msconfig

Question 3

A technician is setting up a network configuration for a particular type of server.Which type of server acts as an intermediary between a client or an application seeking resources and another server that would require configuration by the technician?

Accepted Answer

A) Print 
B) File 
C) Proxy 
D) Mail 
A) Print 
B) File 
C) Proxy 
D) Mail

Question 4

Which network device would most likely be used to implement network security policies?

Accepted Answer

A) Cloud-based controller 
B) IDS 
C) UPS 
D) Firewall 
A) Cloud-based controller 
B) IDS 
C) UPS 
D) Firewall

Question 5

Which Linux command grants root access?

Accepted Answer

A) ls 
B) admin 
C) elev 
D) sudo 
A) ls 
B) admin 
C) elev 
D) sudo

Question 6

In a particular city,the power provided by the power company is not consistently the same voltage.What would help with this? (Choose two. )

Accepted Answer

A) UPS 
B) Surge protector 
C) Line conditioner 
D) Auto save feature on the application 
E) Phone line isolator 
A) UPS 
B) Surge protector 
C) Line conditioner 
D) Auto save feature on the application 
E) Phone line isolator

Question 7

Which scenario is an example of PaaS?

Accepted Answer

A) A company uses another company to provide a web server and a programming language execution environment 
B) A company uses another company that provides virtual machines for a disk image library 
C) A company uses another company for Microsoft Office 365 
D) A company uses another company for network switches and routers 
A) A company uses another company to provide a web server and a programming language execution environment 
B) A company uses another company that provides virtual machines for a disk image library 
C) A company uses another company for Microsoft Office 365 
D) A company uses another company for network switches and routers

Question 8

A technician is setting up three wireless access points to cover a floor of the office.What channels should the technician use for the access points?

Accepted Answer

A) All three access points on the same channel 
B) One access point on channel 1 and the other two access points on channels 6 and 11 
C) One access point on channel 1 and the other two access points on channels 3 and 5 
D) One access point on channel 1 and the other two access points on channels 10 and 11 
A) All three access points on the same channel 
B) One access point on channel 1 and the other two access points on channels 6 and 11 
C) One access point on channel 1 and the other two access points on channels 3 and 5 
D) One access point on channel 1 and the other two access points on channels 10 and 11

Question 9

A sales representative travels with a Windows laptop and uses wireless networks in both customer sites and the hotel.On one of the wireless networks,the user cannot access locally shared printers.What is most likely the issue?

Accepted Answer

A) The wireless NIC has been disabled 
B) The firewall has blocked the wireless network 
C) The user does not have Bluetooth enabled 
D) The network location profile is set to public 
A) The wireless NIC has been disabled 
B) The firewall has blocked the wireless network 
C) The user does not have Bluetooth enabled 
D) The network location profile is set to public

Question 10

A Windows tablet has quit responding to touch.What is one of the first things the technician should do?

Accepted Answer

A) See if Device Manager recognizes the touchscreen 
B) Use Task Manager to verify that the touch process is running 
C) Restart the tablet 
D) Check the digitizer settings 
A) See if Device Manager recognizes the touchscreen 
B) Use Task Manager to verify that the touch process is running 
C) Restart the tablet 
D) Check the digitizer settings

Question 11

Which of the following allows a user to easily secure a wireless network and easily connect devices to the wireless network without the need to provide the passphrases/keys?

Accepted Answer

A) WPA 
B) WEP 
C) WPA2 
D) WPS 
A) WPA 
B) WEP 
C) WPA2 
D) WPS

Question 12

Which of the following ports offers file services for macOS?

Accepted Answer

A) 53 
B) 3389 
C) 427 
D) 548 
A) 53 
B) 3389 
C) 427 
D) 548

Question 13

A help desk technician receives a call from a user complaining of slow performance that just started.The technician discovers a virus and removes it.A month later the user calls with the same complaint.What should the technician have done differently when the original problem was fixed?

Accepted Answer

A) Waiting 12 to 24 hours to check on the user 
B) Reinstalling the OS 
C) Rebooting the computer 
D) Educating the user 
A) Waiting 12 to 24 hours to check on the user 
B) Reinstalling the OS 
C) Rebooting the computer 
D) Educating the user

Question 14

A user reports that files are taking a long time to open on her computer.Which of the following would be the best tool for this user to use to try to fix the problem?

Accepted Answer

A) msconfig 
B) defrag 
C) regedit 
D) regsvr32 
A) msconfig 
B) defrag 
C) regedit 
D) regsvr32

Question 15

A help desk technician receives a call from a user who thinks someone else is accessing her e-mail and sending messages using her account.What should the technician recommend doing first?

Accepted Answer

A) Waiting 12 to 24 hours and then report it to the authorities 
B) Reinstalling the e-mail software 
C) Rebooting the computer 
D) Changing the user's e-mail password 
A) Waiting 12 to 24 hours and then report it to the authorities 
B) Reinstalling the e-mail software 
C) Rebooting the computer 
D) Changing the user's e-mail password

Question 16

A computer company has been hired to provide support to a person who sells crafts at trade shows and fairs.The company must configure all devices and train the user as part of the contract and sale.Which technology should the technician recommend and configure for the handling of secure wireless payments?

Accepted Answer

A) USB 
B) WiFi 
C) Bluetooth 
D) NFC 
A) USB 
B) WiFi 
C) Bluetooth 
D) NFC

Question 17

After an Android cell phone OS update,the phone does not operate.Which solution would be the fastest method to use and most likely to correct the issue?

Accepted Answer

A) Remove the battery for 60 seconds and then reinstall it 
B) Perform a hard reset 
C) Use the System Restore app 
D) Remove the SIM card for 60 seconds and then reinstall 
A) Remove the battery for 60 seconds and then reinstall it 
B) Perform a hard reset 
C) Use the System Restore app 
D) Remove the SIM card for 60 seconds and then reinstall

Question 18

Which security technique would most likely be needed for a nosy admin assistant who happens to wander by when you are logging into your computer?

Accepted Answer

A) Privacy screen 
B) Anti-malware 
C) Mantrap 
D) Key fob 
A) Privacy screen 
B) Anti-malware 
C) Mantrap 
D) Key fob

Question 19

Which type of printer uses an imaging drum?

Accepted Answer

A) Laser 
B) Thermal 
C) Impact 
D) Inkjet 
A) Laser 
B) Thermal 
C) Impact 
D) Inkjet

Question 20

Which of the following are important components for a graphic design workstation? (Chose all that apply. )

Accepted Answer

A) SSD 
B) Maximum RAM 
C) DVI video port 
D) Large form factor motherboard 
E) Super cooling for the processor 
A) SSD 
B) Maximum RAM 
C) DVI video port 
D) Large form factor motherboard 
E) Super cooling for the processor

A user reports being unable to access an FTP server online to download a file.Which of the following may be the cause?

A technician has been directed by a software app developer to modify the registry in order to fix a problem with a particular application.Which Windows command would be used to edit the registry?

A technician is setting up a network configuration for a particular type of server.Which type of server acts as an intermediary between a client or an application seeking resources and another server that would require configuration by the technician?

Which network device would most likely be used to implement network security policies?

Which Linux command grants root access?

In a particular city,the power provided by the power company is not consistently the same voltage.What would help with this? (Choose two. )

Which scenario is an example of PaaS?

A technician is setting up three wireless access points to cover a floor of the office.What channels should the technician use for the access points?

A sales representative travels with a Windows laptop and uses wireless networks in both customer sites and the hotel.On one of the wireless networks,the user cannot access locally shared printers.What is most likely the issue?

A Windows tablet has quit responding to touch.What is one of the first things the technician should do?

Which of the following allows a user to easily secure a wireless network and easily connect devices to the wireless network without the need to provide the passphrases/keys?

Which of the following ports offers file services for macOS?

A help desk technician receives a call from a user complaining of slow performance that just started.The technician discovers a virus and removes it.A month later the user calls with the same complaint.What should the technician have done differently when the original problem was fixed?

A user reports that files are taking a long time to open on her computer.Which of the following would be the best tool for this user to use to try to fix the problem?

A help desk technician receives a call from a user who thinks someone else is accessing her e-mail and sending messages using her account.What should the technician recommend doing first?

After an Android cell phone OS update,the phone does not operate.Which solution would be the fastest method to use and most likely to correct the issue?

Which security technique would most likely be needed for a nosy admin assistant who happens to wander by when you are logging into your computer?

Which type of printer uses an imaging drum?

Which of the following are important components for a graphic design workstation? (Chose all that apply. )

Introduction to the World of IT

Connectivity

On the Motherboard

Introduction to Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Printers

Mobile Devices

Computer Design and Troubleshooting Review

Internet Connectivity, Virtualization, and Cloud Technologies

Networking

Introduction to Operating Systems

Introduction to Scripting

Advanced Windows

Macos and Linux Operating Systems

Computer and Network Security

Operational Procedures

Filters

Exam 20: Computer Security and Deployment

A user reports being unable to access an FTP server online to download a file.Which of the following may be the cause?

A technician has been directed by a software app developer to modify the registry in order to fix a problem with a particular application.Which Windows command would be used to edit the registry?

A technician is setting up a network configuration for a particular type of server.Which type of server acts as an intermediary between a client or an application seeking resources and another server that would require configuration by the technician?

Which network device would most likely be used to implement network security policies?

Which Linux command grants root access?

In a particular city,the power provided by the power company is not consistently the same voltage.What would help with this? (Choose two. )

Which scenario is an example of PaaS?

A technician is setting up three wireless access points to cover a floor of the office.What channels should the technician use for the access points?

A sales representative travels with a Windows laptop and uses wireless networks in both customer sites and the hotel.On one of the wireless networks,the user cannot access locally shared printers.What is most likely the issue?

A Windows tablet has quit responding to touch.What is one of the first things the technician should do?

Which of the following allows a user to easily secure a wireless network and easily connect devices to the wireless network without the need to provide the passphrases/keys?

Which of the following ports offers file services for macOS?

A help desk technician receives a call from a user complaining of slow performance that just started.The technician discovers a virus and removes it.A month later the user calls with the same complaint.What should the technician have done differently when the original problem was fixed?

A user reports that files are taking a long time to open on her computer.Which of the following would be the best tool for this user to use to try to fix the problem?

A help desk technician receives a call from a user who thinks someone else is accessing her e-mail and sending messages using her account.What should the technician recommend doing first?

After an Android cell phone OS update,the phone does not operate.Which solution would be the fastest method to use and most likely to correct the issue?

Which security technique would most likely be needed for a nosy admin assistant who happens to wander by when you are logging into your computer?

Which type of printer uses an imaging drum?

Which of the following are important components for a graphic design workstation? (Chose all that apply. )

Introduction to the World of IT

Connectivity

On the Motherboard

Introduction to Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Printers

Mobile Devices

Computer Design and Troubleshooting Review

Internet Connectivity, Virtualization, and Cloud Technologies

Networking

Introduction to Operating Systems

Introduction to Scripting

Advanced Windows

Macos and Linux Operating Systems

Computer and Network Security

Operational Procedures

Filters