Question 1

Which of the following would be used when redoing the wiring in a wiring closet that is an exterior room that has a lot of dust and dirt?

Accepted Answer

A) Air filter mask 
B) Toner vacuum 
C) MSDS 
D) Environmental enclosure 
A) Air filter mask 
B) Toner vacuum 
C) MSDS 
D) Environmental enclosure

Question 2

A user wants to boot her computer from a CD.Which of the following needs to be modified?

Accepted Answer

A) CPU settings 
B) Boot sequence 
C) Hardware virtualization setting 
D) CD-ROM drive's jumpers 
A) CPU settings 
B) Boot sequence 
C) Hardware virtualization setting 
D) CD-ROM drive's jumpers

Question 3

Which of the following maintenance procedures should be performed when working with a mobile device? (Choose two. )

Accepted Answer

A) Document and label screw locations 
B) Organize parts 
C) Use #2 screwdrivers to ensure secure screw removal 
D) Always remove the hard disk before beginning work 
E) Park the hard drive heads 
A) Document and label screw locations 
B) Organize parts 
C) Use #2 screwdrivers to ensure secure screw removal 
D) Always remove the hard disk before beginning work 
E) Park the hard drive heads

Question 4

A technician is copying files from an NTFS partition to a FAT32 partition.What happens to the permissions assigned to the files?

Accepted Answer

A) A prompt appears,asking if the technician would like the permissions transferred 
B) They are kept without any indication of this 
C) They are lost 
D) They are imported into the FAT32 permissions 
A) A prompt appears,asking if the technician would like the permissions transferred 
B) They are kept without any indication of this 
C) They are lost 
D) They are imported into the FAT32 permissions

Question 5

A technician needs to find the location of a user's desk cable in the patch panel in the server room.Which tool should the technician use?

Accepted Answer

A) Punch-down tool 
B) Toner probe 
C) Cable tester 
D) TDR 
A) Punch-down tool 
B) Toner probe 
C) Cable tester 
D) TDR

Question 6

Which of the following is needed to provide power to a laptop LCD?

Accepted Answer

A) Digitizer 
B) Inverter 
C) NFC 
D) Tether 
A) Digitizer 
B) Inverter 
C) NFC 
D) Tether

Question 7

A customer has requested a memory upgrade for a laptop that supports it.What type of memory should the technician install?

Accepted Answer

A) SIP 
B) DIMM 
C) SODIMM 
D) DIP 
A) SIP 
B) DIMM 
C) SODIMM 
D) DIP

Question 8

Which of the following Linux commands is used to change user ownership of a file?

Accepted Answer

A) chmod 
B) chown 
C) grep 
D) cp 
A) chmod 
B) chown 
C) grep 
D) cp

Question 9

Which of the following can be used to select a diagnostic startup?

Accepted Answer

A) msconfig 
B) defrag 
C) regedit 
D) regsvr32 
A) msconfig 
B) defrag 
C) regedit 
D) regsvr32

Question 10

A user in a small company is trying to set his password,but he keeps getting the message that it doesn't meet complexity requirements.Where does a technician go to set the complexity requirements?

Accepted Answer

A) Internet Options 
B) Windows Firewall 
C) User Accounts 
D) Local Security Policy 
A) Internet Options 
B) Windows Firewall 
C) User Accounts 
D) Local Security Policy

Question 11

When would a technician use BranchCache?

Accepted Answer

A) When moving files from one computer to another one 
B) When a virus or other malware has infected a system 
C) When remote information needs to be stored locally for faster access 
D) When a RAID array has failed 
A) When moving files from one computer to another one 
B) When a virus or other malware has infected a system 
C) When remote information needs to be stored locally for faster access 
D) When a RAID array has failed

Question 12

A computer cannot connect to the Internet or any internal network resources.The technician suspects that the NIC is the problem.Which step of the troubleshooting methodology should the technician proceed to next?

Accepted Answer

A) Identify the problem 
B) Document findings,actions,and outcomes 
C) Establish a theory of probable cause 
D) Test the theory to determine cause 
A) Identify the problem 
B) Document findings,actions,and outcomes 
C) Establish a theory of probable cause 
D) Test the theory to determine cause

Question 13

A user wants to prevent the use of ping messages against his computer.Which of the following tools can be used to accomplish this?

Accepted Answer

A) Windows Firewall 
B) Data Sources 
C) Services 
D) Device Manager 
A) Windows Firewall 
B) Data Sources 
C) Services 
D) Device Manager

Question 14

Which of the following would be used to prevent users from transmitting sensitive information through e-mail to users outside the organization?

Accepted Answer

A) Firewall 
B) IPS 
C) IDS 
D) DLP 
A) Firewall 
B) IPS 
C) IDS 
D) DLP

Question 15

When would a technician use the mstsc command?

Accepted Answer

A) When remotely accessing a Windows computer 
B) When fixing a Windows problem that cannot be fixed with a Control Panel utility 
C) When repairing a system that has boot issues 
D) When network connectivity is an issue 
A) When remotely accessing a Windows computer 
B) When fixing a Windows problem that cannot be fixed with a Control Panel utility 
C) When repairing a system that has boot issues 
D) When network connectivity is an issue

Question 16

Which virtual technology provides sharing of RAM or CPUs between the operating systems in each VM?

Accepted Answer

A) Measured service 
B) Cloud-based network controller 
C) Resource pooling 
D) Storage services 
A) Measured service 
B) Cloud-based network controller 
C) Resource pooling 
D) Storage services

Question 17

An impact printer is printing so light you can't see it.What should the technician do to correct the problem?

Accepted Answer

A) Replace the toner 
B) Install a new ink cartridge 
C) Replace the paper 
D) Replace the ribbon 
A) Replace the toner 
B) Install a new ink cartridge 
C) Replace the paper 
D) Replace the ribbon

Question 18

Which IoT smart home wireless standard uses the same frequency as 802.11?

Accepted Answer

A) Bluetooth 
B) Z-Wave 
C) IR 
D) Zigbee 
A) Bluetooth 
B) Z-Wave 
C) IR 
D) Zigbee

Question 19

After deleting a few files when a user complains of a slow boot problem,the user calls in another problem with the same complaint.When the technician comes by,the technician tells the user that he fixed that problem.What operational procedure is the technician failing to meet?

Accepted Answer

A) Avoiding arguing with the customer 
B) Documenting and providing feedback 
C) Dismissing a customer problem 
D) Disclosing experiences via social media outlets 
A) Avoiding arguing with the customer 
B) Documenting and providing feedback 
C) Dismissing a customer problem 
D) Disclosing experiences via social media outlets

Question 20

A user reports that her PC doesn't work.Which of the following would be the best question to ask the user?

Accepted Answer

A) Do you have a UPS attached? 
B) What isn't working on the computer? 
C) Is this a BYOD device? 
D) Do you think it is the motherboard or power supply that is not working? 
A) Do you have a UPS attached? 
B) What isn't working on the computer? 
C) Is this a BYOD device? 
D) Do you think it is the motherboard or power supply that is not working?

Which of the following would be used when redoing the wiring in a wiring closet that is an exterior room that has a lot of dust and dirt?

A user wants to boot her computer from a CD.Which of the following needs to be modified?

Which of the following maintenance procedures should be performed when working with a mobile device? (Choose two. )

A technician is copying files from an NTFS partition to a FAT32 partition.What happens to the permissions assigned to the files?

A technician needs to find the location of a user's desk cable in the patch panel in the server room.Which tool should the technician use?

Which of the following is needed to provide power to a laptop LCD?

A customer has requested a memory upgrade for a laptop that supports it.What type of memory should the technician install?

Which of the following Linux commands is used to change user ownership of a file?

Which of the following can be used to select a diagnostic startup?

A user in a small company is trying to set his password,but he keeps getting the message that it doesn't meet complexity requirements.Where does a technician go to set the complexity requirements?

When would a technician use BranchCache?

A computer cannot connect to the Internet or any internal network resources.The technician suspects that the NIC is the problem.Which step of the troubleshooting methodology should the technician proceed to next?

A user wants to prevent the use of ping messages against his computer.Which of the following tools can be used to accomplish this?

Which of the following would be used to prevent users from transmitting sensitive information through e-mail to users outside the organization?

When would a technician use the mstsc command?

Which virtual technology provides sharing of RAM or CPUs between the operating systems in each VM?

An impact printer is printing so light you can't see it.What should the technician do to correct the problem?

Which IoT smart home wireless standard uses the same frequency as 802.11?

After deleting a few files when a user complains of a slow boot problem,the user calls in another problem with the same complaint.When the technician comes by,the technician tells the user that he fixed that problem.What operational procedure is the technician failing to meet?

A user reports that her PC doesn't work.Which of the following would be the best question to ask the user?

Introduction to the World of IT

Connectivity

On the Motherboard

Introduction to Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Printers

Mobile Devices

Computer Design and Troubleshooting Review

Internet Connectivity, Virtualization, and Cloud Technologies

Networking

Introduction to Operating Systems

Introduction to Scripting

Advanced Windows

Macos and Linux Operating Systems

Computer and Network Security

Operational Procedures

Filters

Exam 20: Computer Security and Deployment

Which of the following would be used when redoing the wiring in a wiring closet that is an exterior room that has a lot of dust and dirt?

A user wants to boot her computer from a CD.Which of the following needs to be modified?

Which of the following maintenance procedures should be performed when working with a mobile device? (Choose two. )

A technician is copying files from an NTFS partition to a FAT32 partition.What happens to the permissions assigned to the files?

A technician needs to find the location of a user's desk cable in the patch panel in the server room.Which tool should the technician use?

Which of the following is needed to provide power to a laptop LCD?

A customer has requested a memory upgrade for a laptop that supports it.What type of memory should the technician install?

Which of the following Linux commands is used to change user ownership of a file?

Which of the following can be used to select a diagnostic startup?

A user in a small company is trying to set his password,but he keeps getting the message that it doesn't meet complexity requirements.Where does a technician go to set the complexity requirements?

When would a technician use BranchCache?

A computer cannot connect to the Internet or any internal network resources.The technician suspects that the NIC is the problem.Which step of the troubleshooting methodology should the technician proceed to next?

A user wants to prevent the use of ping messages against his computer.Which of the following tools can be used to accomplish this?

Which of the following would be used to prevent users from transmitting sensitive information through e-mail to users outside the organization?

When would a technician use the mstsc command?

Which virtual technology provides sharing of RAM or CPUs between the operating systems in each VM?

An impact printer is printing so light you can't see it.What should the technician do to correct the problem?

Which IoT smart home wireless standard uses the same frequency as 802.11?

After deleting a few files when a user complains of a slow boot problem,the user calls in another problem with the same complaint.When the technician comes by,the technician tells the user that he fixed that problem.What operational procedure is the technician failing to meet?

A user reports that her PC doesn't work.Which of the following would be the best question to ask the user?

Introduction to the World of IT

Connectivity

On the Motherboard

Introduction to Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Printers

Mobile Devices

Computer Design and Troubleshooting Review

Internet Connectivity, Virtualization, and Cloud Technologies

Networking

Introduction to Operating Systems

Introduction to Scripting

Advanced Windows

Macos and Linux Operating Systems

Computer and Network Security

Operational Procedures

Filters