Exam 1: Introduction to Management and Organisations

Organizations that are well managed ____________.

The Perfect Manager (Scenario) Sarah has proven herself to be an able manager. Her section has a high project completion rate with the highest- quality produ the lowest defects in her division. In addition, she accomplishes this with fewer full- time employees than other managers. Some say that the secret of her success is in her ability to delegate responsibility and her understanding of the basic "management functions." -Sarah's ability to complete activities efficiently and effectively with and through other people is known as___________ _.

Determining who reports to whom is part of the controlling function of management.

The Customer Meeting (Scenario) Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. -Samer is considered to be what level of management?

The Busy Day (Scenario) Munir Jamil, plant manager at Control Systems Inc., sighed as he sipped his first cup of coffee at 5 A.M. and read his agenda for day. He is giving two company tours in the morning: the first to a newspaper reporter who is writing a story on the new plant expansion, and the second to a group of Control Systems managers . Munir then has a meeting with the unit manager, Fadi, to discuss Fadi's recent drop in performance (a task Munir always hates). Next, Munir is spending a couple of hours reviewing the trade journals he receives from his high- tech association and writing up a brief synopsis for his presentation next week to the division president. Finally, in the late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible. Whew! Just another day in the glamorous life of a manager. -When Munir reviews the new equipment malfunction, what management role will he play when deciding whether to bring in extra people?

A non- profit organization cannot be considered an organization.

The General Manager (Scenario) Jamal is the general manager of a production facility. In a routine day, Jamal might meet with city officials or civic leaders abo environmental issues, due to the plants presence in the community. After these meetings, he will then meet with the plant's fu managers to discuss the concerns expressed by the city representatives. Other times, Jamal might meet with the production m Basma, and the human resource manager, Rana, to discuss a complaint filed by one of the employees in a production department. Jamal might also spend time on the Internet looking for new technologies that can be used in the production processes of his plant. -Jamal's search for new technologies that can be used in the production processes of his plant is an example of which type of management role?

Katz concluded that managers need three essential skills: technical, human, and conceptual.

Supervisor is another name for which of the following?