Exam 1: Introduction to Management and Organisations

The Customer Meeting (Scenario) Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. -Jamil is considered to be what level of management?

All of the following are examples of informational roles according to Mintzberg except ___________ .

Which of the following is not an example of a decisional role according to Mintzberg?

Which of the following individuals identified the three essential managerial skills?

A finance manager who reads the Wall Street Journal on a regular basis would be performing the figurehead role.

In a short essay, describe the importance of customers to the manager's job.

The organizing process is more important__________ .

Which of the following best describes the concept that management is needed in all types and sizes of organizations, no matter the country in which they're located?

Whereas___________ is concerned with the means of getting things done, __________ is concerned with the ends, or attainment of organizational goals.

Many of Mintzberg's roles align with the basic functions of management. For example, the ________ role is a part of planning.

The General Manager (Scenario) Jamal is the general manager of a production facility. In a routine day, Jamal might meet with city officials or civic leaders abo environmental issues, due to the plants presence in the community. After these meetings, he will then meet with the plant's fu managers to discuss the concerns expressed by the city representatives. Other times, Jamal might meet with the production m Basma, and the human resource manager, Rana, to discuss a complaint filed by one of the employees in a production department. Jamal might also spend time on the Internet looking for new technologies that can be used in the production processes of his plant. -When Jamal gains information from city officials or civic leaders to learn how the plant's operations may be affecting the environment, he is performing which management role?

In order to be considered a manager, an individual must coordinate the work of others.

Which of the following is not an example of an interpersonal role according to Mintzberg?

The General Manager (Scenario) Jamal is the general manager of a production facility. In a routine day, Jamal might meet with city officials or civic leaders abo environmental issues, due to the plants presence in the community. After these meetings, he will then meet with the plant's fu managers to discuss the concerns expressed by the city representatives. Other times, Jamal might meet with the production m Basma, and the human resource manager, Rana, to discuss a complaint filed by one of the employees in a production department. Jamal might also spend time on the Internet looking for new technologies that can be used in the production processes of his plant. -When Jamal meets with the functional managers to share with them the results of the meeting with city officials or civic leaders, he is performing which management role?

The ability to work well with other people, both individually and in a group, describes which of the following skills ___________.

Which of the following management functions from the mid- 1950s is no longer included in the basic functions of management?

Which of the following is true regarding a manager's job with respect to customers?

Which of the following types of managers is responsible for making organization- wide decisions and establishing the plans and goals that affect the entire organization?

The Customer Meeting (Scenario) Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. -Bassem and Hani are considered to be what level of management?

Understanding building codes would be considered a(n) ___________skill for a building contractor.