Question 1

In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.

Accepted Answer

A) True 
 B)False  False

Question 2

The quality of paper is measured by

Accepted Answer

A) length and width. 
B) weight and cotton content. 
C) color and texture. 
D) style of letterhead and corporate logo. 
A) length and width. 
B) weight and cotton content. 
C) color and texture. 
D) style of letterhead and corporate logo. B

Question 3

If you include an attention line in a business letter, you should place it

Accepted Answer

A) at the top of the page, centered under the letterhead. 
B) below the salutation. 
C) two lines below the complimentary close. 
D) on the first line of the inside address. 
A) at the top of the page, centered under the letterhead. 
B) below the salutation. 
C) two lines below the complimentary close. 
D) on the first line of the inside address. D

Question 4

When preparing a formal report that will be bound, leave at least a

Accepted Answer

A) uniform 2-inch margin on all sides. 
B) 2-inch margin at the top and bottom and a 1-inch margin on the sides. 
C) 1-inch margin on three sides and a 1-1/2-inch margin on the bound side. 
D) uniform 1-1/2-inch margin on all sides. 
A) uniform 2-inch margin on all sides. 
B) 2-inch margin at the top and bottom and a 1-inch margin on the sides. 
C) 1-inch margin on three sides and a 1-1/2-inch margin on the bound side. 
D) uniform 1-1/2-inch margin on all sides.

Question 5

Letterhead stationery commonly includes the company's URL.

Accepted Answer

A) True 
 B)False

Question 6

The letter format in which all parts begin at the left margin is called

Accepted Answer

A) block. 
B) modified block. 
C) simplified. 
D) mixed. 
A) block. 
B) modified block. 
C) simplified. 
D) mixed.

Question 7

If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.

Accepted Answer

A) True 
 B)False

Question 8

A memo should always contain a complimentary close and a signature.

Accepted Answer

A) True 
 B)False

Question 9

The proper sequence for the standard parts of a letter is

Accepted Answer

A) heading, date, inside address, salutation, body, complimentary close, signature block. 
B) date, heading, inside address, salutation, body, typewritten name, complimentary close. 
C) salutation, date, heading, inside address, body, complimentary close, signature block. 
D) inside address, heading, date, salutation, body, complimentary close, typewritten name. 
A) heading, date, inside address, salutation, body, complimentary close, signature block. 
B) date, heading, inside address, salutation, body, typewritten name, complimentary close. 
C) salutation, date, heading, inside address, body, complimentary close, signature block. 
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.

Question 10

Which of the following is a salutopening?

Accepted Answer

A) Dear Professor Milford: 
B) Dear Esteemed Professor Milford, It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit! 
C) Thank you, Professor Milford, for your prompt response. 
D) Attention: Professor J. J. Milford 
A) Dear Professor Milford: 
B) Dear Esteemed Professor Milford, It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit! 
C) Thank you, Professor Milford, for your prompt response. 
D) Attention: Professor J. J. Milford

Question 11

The top of a memo usually includes headings for

Accepted Answer

A) to, from, date, subject. 
B) department, date, subject. 
C) attention, to, from, date. 
D) subject, to, date. 
A) to, from, date, subject. 
B) department, date, subject. 
C) attention, to, from, date. 
D) subject, to, date.

Question 12

In the simplified letter format, commas follow both the salutation and the complimentary close.

Accepted Answer

A) True 
 B)False

Question 13

To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings

Accepted Answer

A) are never made of colored paper. 
B) are addressed in capital letters. 
C) include all mailing instructions below the address area. 
D) adhere to all of the above guidelines. 
A) are never made of colored paper. 
B) are addressed in capital letters. 
C) include all mailing instructions below the address area. 
D) adhere to all of the above guidelines.

Question 14

In memos, a courtesy title

Accepted Answer

A) should always be used. 
B) is never appropriate. 
C) is required if you are discussing confidential matters. 
D) should be used only if you would use one in a face-to-face encounter with the reader. 
A) should always be used. 
B) is never appropriate. 
C) is required if you are discussing confidential matters. 
D) should be used only if you would use one in a face-to-face encounter with the reader.

Question 15

When is an enclosure notation required in a business letter?

Accepted Answer

A) All business letters require enclosure notations. 
B) When the letter is typed by one person to express the sentiments of another person. 
C) When the letter is sent in printed form rather than electronic form. 
D) When the letter includes other documents. 
A) All business letters require enclosure notations. 
B) When the letter is typed by one person to express the sentiments of another person. 
C) When the letter is sent in printed form rather than electronic form. 
D) When the letter includes other documents.

Question 16

"Feb. 10th 2012" is the correct way to type the date in a letter.

Accepted Answer

A) True 
 B)False

Question 17

No. 10 envelopes used in U.S. businesses measure 8 1/2 inches in length to accommodate standard letters that are 8 1/2 inches wide.

Accepted Answer

A) True 
 B)False

Question 18

The second page of a letter includes a heading that is different from the heading of the first page.

Accepted Answer

A) True 
 B)False

Question 19

Three blank lines are left between the complimentary close and the sender's typed name.

Accepted Answer

A) True 
 B)False

Question 20

Put a page number at the top of every page in a formal report.

Accepted Answer

A) True 
 B)False

Exam 21: Format and Layout of Business Documents

In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.

The quality of paper is measured by

If you include an attention line in a business letter, you should place it

When preparing a formal report that will be bound, leave at least a

Letterhead stationery commonly includes the company's URL.

The letter format in which all parts begin at the left margin is called

If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.

A memo should always contain a complimentary close and a signature.

The proper sequence for the standard parts of a letter is

Which of the following is a salutopening?

The top of a memo usually includes headings for

In the simplified letter format, commas follow both the salutation and the complimentary close.

To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings

In memos, a courtesy title

When is an enclosure notation required in a business letter?

"Feb. 10th 2012" is the correct way to type the date in a letter.

No. 10 envelopes used in U.S. businesses measure 8 1/2 inches in length to accommodate standard letters that are 8 1/2 inches wide.

The second page of a letter includes a heading that is different from the heading of the first page.

Three blank lines are left between the complimentary close and the sender's typed name.

Put a page number at the top of every page in a formal report.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Documentation of Report Sources

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