Question 1

When speaking in English to people who use English as a second language, the best approach is to

Accepted Answer

A) forget about feedback; just make sure you get your message across. 
B) repeat your sentences often, a little louder each time. 
C) speak slowly and clearly. 
D) use plenty of adjectives such as fantastic and fabulous. 
A) forget about feedback; just make sure you get your message across. 
B) repeat your sentences often, a little louder each time. 
C) speak slowly and clearly. 
D) use plenty of adjectives such as fantastic and fabulous. C

Question 2

As businesses become more global, the workforce is increasingly ________: made up of employees with different national, religious, and ethnic backgrounds.

Accepted Answer

diverse
Explanation:The trend in every country is to include people from partner nations in both domestic and foreign operations. For example, there are many more Chinese people working in the U.S. than there were decades ago. Similarly, the number of Americans who now work in China has skyrocketed.

Question 3

In low-context cultures, businesspeople tend to focus on the results of the decisions they face.

Accepted Answer

A) True 
 B)False  True

Question 4

The business advantages of today's diverse workforce include

Accepted Answer

A) a wider range of views and ideas. 
B) a broader talent pool from which to recruit. 
C) a better understanding of diverse, fragmented markets. 
D) all of the above. 
A) a wider range of views and ideas. 
B) a broader talent pool from which to recruit. 
C) a better understanding of diverse, fragmented markets. 
D) all of the above.

Question 5

Following the "Golden Rule" is not an effective strategy for adapting to other cultures.

Accepted Answer

A) True 
 B)False

Question 6

Compared to low-context cultures, high-context cultures tend to take a(n)________ approach regarding the meaning of business contracts.

Accepted Answer

A) equally flexible 
B) more literal 
C) more flexible 
D) none of the above 
A) equally flexible 
B) more literal 
C) more flexible 
D) none of the above

Question 7

Briefly describe at least three strategies for writing effective multicultural messages.

Accepted Answer

Strategies for writing multicultural mes

Question 8

One important social difference among cultures is that of ________ orientation: some cultures emphasize planning and investing while others do not.

Accepted Answer

future
Explanation:In the Unit

Question 9

Differences in ________ ________, such as gestures and eye contact, are a major source of misunderstanding during intercultural communications.

Accepted Answer

nonverbal communication
Explanation:Nonv

Question 10

Some companies use ________ ________ to ensure that a document or message has been translated correctly.

Accepted Answer

back translation
Explanation:Once a tran

Question 11

As the differences between cultures increase, the chances for misunderstandings when communicating decrease.

Accepted Answer

A) True 
 B)False

Question 12

There are no differences between English as it is written in the U.S. and English as it is written in the United Kingdom.

Accepted Answer

A) True 
 B)False

Question 13

As it applies to the contemporary workplace, the idea of diversity is limited to issues of race and ethnicity.

Accepted Answer

A) True 
 B)False

Question 14

________ is the tendency to judge all other groups according to your own group's standards, behaviors, and customs.

Accepted Answer

Ethnocentrism
Explanation:It is impossib

Question 15

Explain the difference between a high-context culture and a low-context culture, and provide at least one example of each.

Accepted Answer

In high-context cultures, people rely le

Question 16

Members of low-context cultures place more emphasis on nonverbal communication than on verbal communication.

Accepted Answer

A) True 
 B)False

Question 17

In general, business correspondence in other countries is often ________ the style used by U.S. businesspeople.

Accepted Answer

A) less formal than 
B) more formal than 
C) more humorous than 
D) none of the above 
A) less formal than 
B) more formal than 
C) more humorous than 
D) none of the above

Question 18

Since cultures do not always share the same perspectives on ethical issues, how can you keep messages ethical when communicating interculturally?

Accepted Answer

Not all cultures share the same perspect

Question 19

Evidence suggests that whatever the culture, men and women tend to have slightly different communication styles.

Accepted Answer

A) True 
 B)False

Question 20

During conversations with non-native English speakers, you should

Accepted Answer

A) immediately rephrase statements they don't seem to understand. 
B) avoid paying too much attention to nonverbal feedback. 
C) avoid including any words or phrases from their native language. 
D) do none of the above. 
A) immediately rephrase statements they don't seem to understand. 
B) avoid paying too much attention to nonverbal feedback. 
C) avoid including any words or phrases from their native language. 
D) do none of the above.

Exam 3: Communicating in a World of Diversity

When speaking in English to people who use English as a second language, the best approach is to

As businesses become more global, the workforce is increasingly ________: made up of employees with different national, religious, and ethnic backgrounds.

In low-context cultures, businesspeople tend to focus on the results of the decisions they face.

The business advantages of today's diverse workforce include

Following the "Golden Rule" is not an effective strategy for adapting to other cultures.

Compared to low-context cultures, high-context cultures tend to take a(n)________ approach regarding the meaning of business contracts.

Briefly describe at least three strategies for writing effective multicultural messages.

One important social difference among cultures is that of ________ orientation: some cultures emphasize planning and investing while others do not.

Differences in ________ ________, such as gestures and eye contact, are a major source of misunderstanding during intercultural communications.

Some companies use ________ ________ to ensure that a document or message has been translated correctly.

As the differences between cultures increase, the chances for misunderstandings when communicating decrease.

There are no differences between English as it is written in the U.S. and English as it is written in the United Kingdom.

As it applies to the contemporary workplace, the idea of diversity is limited to issues of race and ethnicity.

________ is the tendency to judge all other groups according to your own group's standards, behaviors, and customs.

Explain the difference between a high-context culture and a low-context culture, and provide at least one example of each.

Members of low-context cultures place more emphasis on nonverbal communication than on verbal communication.

In general, business correspondence in other countries is often ________ the style used by U.S. businesspeople.

Since cultures do not always share the same perspectives on ethical issues, how can you keep messages ethical when communicating interculturally?

Evidence suggests that whatever the culture, men and women tend to have slightly different communication styles.

During conversations with non-native English speakers, you should

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Differences in , such as gestures and eye contact, are a major source of misunderstanding during intercultural communications.

Some companies use to ensure that a document or message has been translated correctly.