Question 1

The best time to distribute an agenda for a meeting is

Accepted Answer

A) before the meeting. 
B) at the start of the meeting. 
C) during the meeting. 
D) after the meeting. 
A) before the meeting. 
B) at the start of the meeting. 
C) during the meeting. 
D) after the meeting. A

Question 2

Much of your workplace communication will occur during in-person or online meetings. If you're leading a meeting, you can help to make sure it's productive by

Accepted Answer

A) preparing carefully. 
B) conducting the meeting efficiently. 
C) using meeting technologies wisely. 
D) all of the above. 
A) preparing carefully. 
B) conducting the meeting efficiently. 
C) using meeting technologies wisely. 
D) all of the above. D

Question 3

List at least three benefits of effective listening in business.

Accepted Answer

Effective listening strengthens organizational relationships, alerts an organization to opportunities for innovation, and allows the organization to manage growing diversity both in the workforce and in the customers it serves.

Question 4

Nonverbal signals can ________ a verbal message.

Accepted Answer

A) strengthen 
B) weaken 
C) replace 
D) all of the above 
A) strengthen 
B) weaken 
C) replace 
D) all of the above

Question 5

Group ________ are the interactions and processes that take place in a meeting.

Accepted Answer

dynamics
Explanation:Group dynamics refe

Question 6

At the last staff meeting, someone suggested that using parliamentary procedure would help make the meetings more efficient. To learn more about parliamentary procedure, which of the following should you consult?

Accepted Answer

A) SEC Standards of Ethics 
B) Robert's Rules of Order 
C) Generally Accepted Accounting Principles 
D) Fundamental Meeting Management 
A) SEC Standards of Ethics 
B) Robert's Rules of Order 
C) Generally Accepted Accounting Principles 
D) Fundamental Meeting Management

Question 7

Using mobile phones during meetings is

Accepted Answer

A) routine in today's high-tech workplace. 
B) now restricted or prohibited in many organizations. 
C) an effective way to show your professionalism. 
D) all of the above. 
A) routine in today's high-tech workplace. 
B) now restricted or prohibited in many organizations. 
C) an effective way to show your professionalism. 
D) all of the above.

Question 8

List at least three strategies to keep your mind from wandering while listening to a speaker.

Accepted Answer

Although people can think faster than th

Question 9

Social networking technologies can help a company create communities of practice that

Accepted Answer

A) allow employees to develop new workplace skills. 
B) give disgruntled employees a forum for venting their frustrations. 
C) discourage socializing so that individual employees can get their work done. 
D) link employees to others with similar professional interests throughout the organization. 
A) allow employees to develop new workplace skills. 
B) give disgruntled employees a forum for venting their frustrations. 
C) discourage socializing so that individual employees can get their work done. 
D) link employees to others with similar professional interests throughout the organization.

Question 10

Describe the primary difference between a committee and a task force.

Accepted Answer

Whereas a committee is normall

Question 11

Within 48 hours, people tend to forget approximately ________ percent of what was said in a 10-minute conversation.

Accepted Answer

A) 1 
B) 10 
C) 50 
D) 90 
A) 1 
B) 10 
C) 50 
D) 90

Question 12

Selective listening refers to

Accepted Answer

A) a highly focused form of listening. 
B) letting one's mind wander until something personally relevant is said. 
C) a form of defensive listening. 
D) listening only long enough to get a word in edgewise. 
A) a highly focused form of listening. 
B) letting one's mind wander until something personally relevant is said. 
C) a form of defensive listening. 
D) listening only long enough to get a word in edgewise.

Question 13

A team consists of two or more people who share a mission and the responsibility for working to achieve their goals.

Accepted Answer

A) True 
 B)False

Question 14

Conflict between persons or groups in an organization is always destructive and must be avoided at all costs.

Accepted Answer

A) True 
 B)False

Question 15

Describe at least three common types of teams companies often create.

Accepted Answer

Teams can be formal or informal, dependi

Question 16

When planning a meeting, the group leader prepares a(n)________ of items to discuss, topics to present, or decisions to make.

Accepted Answer

agenda
Explanation:The agenda outlines w

Question 17

Which one of the following is not a dysfunctional team role?

Accepted Answer

A) Controlling 
B) Diverting 
C) Initiating 
D) Withdrawing 
A) Controlling 
B) Diverting 
C) Initiating 
D) Withdrawing

Question 18

Successful teamwork, productive meetings, effective listening, and nonverbal communication all depend on ________ among all participants.

Accepted Answer

A) face-to-face contact 
B) mutual respect and consideration 
C) common cultural reference points 
D) the use of the latest communication technology 
A) face-to-face contact 
B) mutual respect and consideration 
C) common cultural reference points 
D) the use of the latest communication technology

Question 19

To resolve conflicts successfully, it is helpful to get opponents to fight together against an "outside force" (such as increased competition)instead of against each other.

Accepted Answer

A) True 
 B)False

Question 20

Most people need to improve their listening skills.

Accepted Answer

A) True 
 B)False

Exam 2: Mastering Team Skills and Interpersonal Communication

The best time to distribute an agenda for a meeting is

Much of your workplace communication will occur during in-person or online meetings. If you're leading a meeting, you can help to make sure it's productive by

List at least three benefits of effective listening in business.

Nonverbal signals can ________ a verbal message.

Group ________ are the interactions and processes that take place in a meeting.

At the last staff meeting, someone suggested that using parliamentary procedure would help make the meetings more efficient. To learn more about parliamentary procedure, which of the following should you consult?

Using mobile phones during meetings is

List at least three strategies to keep your mind from wandering while listening to a speaker.

Social networking technologies can help a company create communities of practice that

Describe the primary difference between a committee and a task force.

Within 48 hours, people tend to forget approximately ________ percent of what was said in a 10-minute conversation.

Selective listening refers to

A team consists of two or more people who share a mission and the responsibility for working to achieve their goals.

Conflict between persons or groups in an organization is always destructive and must be avoided at all costs.

Describe at least three common types of teams companies often create.

When planning a meeting, the group leader prepares a(n)________ of items to discuss, topics to present, or decisions to make.

Which one of the following is not a dysfunctional team role?

Successful teamwork, productive meetings, effective listening, and nonverbal communication all depend on ________ among all participants.

To resolve conflicts successfully, it is helpful to get opponents to fight together against an "outside force" (such as increased competition)instead of against each other.

Most people need to improve their listening skills.

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters