Question 1

How can the overuse or misuse of communication technology become a barrier to effective communication?

Accepted Answer

The overuse or misuse of communication technology can lead to information overload, in which people receive more information than they can effectively process.

Question 2

An ethical ________ involves making a clearly unethical choice.

Accepted Answer

lapse
Explanation:An ethical lapse is a lapse, or temporary failure to exercise good judgment, when a normally ethical person carries out an unethical action.

Question 3

The rumor mill tends to be most active when employees receive too much information about their company.

Accepted Answer

A) True 
 B)False  False

Question 4

Whereas traditional Business Communication tends to emphasize ________, Business Communication 2.0 focuses more on ________.

Accepted Answer

A) discussion, lecture 
B) collaboration, isolation 
C) control, influence 
D) permission, intrusion 
A) discussion, lecture 
B) collaboration, isolation 
C) control, influence 
D) permission, intrusion

Question 5

An audience-centered approach to communication involves

Accepted Answer

A) saying whatever it takes to win over the members of your audience. 
B) embedding a layer of technology between you and your audience members. 
C) respecting, understanding, and meeting the needs of your audience members. 
D) focusing on how the members of the audience can help you obtain your goals. 
A) saying whatever it takes to win over the members of your audience. 
B) embedding a layer of technology between you and your audience members. 
C) respecting, understanding, and meeting the needs of your audience members. 
D) focusing on how the members of the audience can help you obtain your goals.

Question 6

The final step in the communication process is

Accepted Answer

A) receiving the message. 
B) sending the message. 
C) giving feedback to the sender. 
D) interpreting the message. 
A) receiving the message. 
B) sending the message. 
C) giving feedback to the sender. 
D) interpreting the message.

Question 7

The only thing a person needs to receive a message is technical compatibility with the person who's sending the message.

Accepted Answer

A) True 
 B)False

Question 8

The accepted principles of conduct that govern behavior within a society are known as

Accepted Answer

A) laws. 
B) social guidelines. 
C) ethics. 
D) none of the above. 
A) laws. 
B) social guidelines. 
C) ethics. 
D) none of the above.

Question 9

Groups affected in some way by a company's actions are referred to as ________.

Accepted Answer

stakeholders
Explanation:Stakeholders fo

Question 10

Briefly describe at least one hypothetical or actual example of an organization utilizing the 2.0 approach to business communication.

Accepted Answer

(anss may vary.)One example would be an

Question 11

How does the primary function of upward-flowing communication differ from that of downward-flowing communication?

Accepted Answer

Communication that flows upward mainly h

Question 12

The ________ is the form a message takes and the ________ is the system used to deliver the message.

Accepted Answer

A) channel, medium 
B) medium, channel 
C) schema, pipeline 
D) package, tunnel 
A) channel, medium 
B) medium, channel 
C) schema, pipeline 
D) package, tunnel

Question 13

An example of horizontal communication is

Accepted Answer

A) a junior staff person giving information to a staff supervisor. 
B) a company briefing held on the organization's ground floor. 
C) an email message about sick leave sent from one department secretary to a secretary in a different department. 
D) all of the above. 
A) a junior staff person giving information to a staff supervisor. 
B) a company briefing held on the organization's ground floor. 
C) an email message about sick leave sent from one department secretary to a secretary in a different department. 
D) all of the above.

Question 14

Open corporate cultures benefit from free-flowing information and employee input.

Accepted Answer

A) True 
 B)False

Question 15

All of the following except ________ can facilitate the communication process through the effective use of communication technology.

Accepted Answer

A) using technological tools productively 
B) staying connected around the clock 
C) guarding against information overload 
D) disengaging from computing devices to communicate in person 
A) using technological tools productively 
B) staying connected around the clock 
C) guarding against information overload 
D) disengaging from computing devices to communicate in person

Question 16

Explain the increasing dependence on knowledge workers in business, and provide at least two examples that illustrate the value of information in today's economy.

Accepted Answer

As global competition for talent, custom

Question 17

Because external communication is carefully orchestrated, almost none of it occurs informally.

Accepted Answer

A) True 
 B)False

Question 18

The "information technology paradox" refers to

Accepted Answer

A) widespread confusion over how to utilize email and IM. 
B) the idea that technology has cut down interpersonal communication in business. 
C) the idea that information tools (such as email)can waste as much time as they save. 
D) none of the above. 
A) widespread confusion over how to utilize email and IM. 
B) the idea that technology has cut down interpersonal communication in business. 
C) the idea that information tools (such as email)can waste as much time as they save. 
D) none of the above.

Question 19

To help establish clear guidelines for ethical behavior, many companies provide employees a written

Accepted Answer

A) ethics audit. 
B) ethical dilemma. 
C) ethical lapse. 
D) code of ethics. 
A) ethics audit. 
B) ethical dilemma. 
C) ethical lapse. 
D) code of ethics.

Question 20

Which of the following is not a characteristic of ethical communication?

Accepted Answer

A) It includes all relevant information. 
B) It is designed to hide some negative information. 
C) It is true in every sense. 
D) It is not deceptive in any way. 
A) It includes all relevant information. 
B) It is designed to hide some negative information. 
C) It is true in every sense. 
D) It is not deceptive in any way.

Exam 1: Achieving Success Through Effective Business Communication

How can the overuse or misuse of communication technology become a barrier to effective communication?

An ethical ________ involves making a clearly unethical choice.

The rumor mill tends to be most active when employees receive too much information about their company.

Whereas traditional Business Communication tends to emphasize ________, Business Communication 2.0 focuses more on ________.

An audience-centered approach to communication involves

The final step in the communication process is

The only thing a person needs to receive a message is technical compatibility with the person who's sending the message.

The accepted principles of conduct that govern behavior within a society are known as

Groups affected in some way by a company's actions are referred to as ________.

Briefly describe at least one hypothetical or actual example of an organization utilizing the 2.0 approach to business communication.

How does the primary function of upward-flowing communication differ from that of downward-flowing communication?

The ________ is the form a message takes and the ________ is the system used to deliver the message.

An example of horizontal communication is

Open corporate cultures benefit from free-flowing information and employee input.

All of the following except ________ can facilitate the communication process through the effective use of communication technology.

Explain the increasing dependence on knowledge workers in business, and provide at least two examples that illustrate the value of information in today's economy.

Because external communication is carefully orchestrated, almost none of it occurs informally.

The "information technology paradox" refers to

To help establish clear guidelines for ethical behavior, many companies provide employees a written

Which of the following is not a characteristic of ethical communication?

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Whereas traditional Business Communication tends to emphasize , Business Communication 2.0 focuses more on .

The is the form a message takes and the is the system used to deliver the message.