Question 1

In order to use instant messaging (IM)productively in the workplace,

Accepted Answer

A) maintain your IM presence 24-7. 
B) don't worry about IM etiquette during short exchanges. 
C) treat IM as a professional communication medium. 
D) use IM to send confidential, complex, and personal messages. 
A) maintain your IM presence 24-7. 
B) don't worry about IM etiquette during short exchanges. 
C) treat IM as a professional communication medium. 
D) use IM to send confidential, complex, and personal messages. C

Question 2

Unlike other business presentations, podcasts require little planning and are most effective when delivered impromptu.

Accepted Answer

A) True 
 B)False  False

Question 3

Professional website designers use ________ ________ to create a rewarding experience for all website visitors.

Accepted Answer

information architecture
Explanation:Professional website designers often use the term information architecture to describe the content, structure, labeling, and navigation flow of all the parts of a website.

Question 4

Podcasts are

Accepted Answer

A) great for entertainment, but not useful in business. 
B) helpful for training in business, but not much else. 
C) too technical to be practical for business use. 
D) none of the above. 
A) great for entertainment, but not useful in business. 
B) helpful for training in business, but not much else. 
C) too technical to be practical for business use. 
D) none of the above.

Question 5

Briefly explain the role of compositional modes as they apply to electronic media in the workplace.

Accepted Answer

Communicating successfully with electron

Question 6

The ________ ________ of an email is important because it helps readers decide whether to read the message or delete it.

Accepted Answer

subject line
Explanation:A wel

Question 7

The term ________ signifies a plan that reveals how a website's content is organized and shows the navigational linkages that let users map individual pathways through the site.

Accepted Answer

A) web-path interchange 
B) virtual superstructure 
C) information architecture 
D) media scaffolding 
A) web-path interchange 
B) virtual superstructure 
C) information architecture 
D) media scaffolding

Question 8

Website authors use the ________ ________ style to cover the most important information briefly at first and then gradually reveal successive layers of detail.

Accepted Answer

inverted pyramid
Explanation:W

Question 9

List at least three general situations in which you would send a printed version of a business message instead of using an electronic medium.

Accepted Answer

A printed message is especially appropri

Question 10

Because each electronic medium has unique requirements, basic communication skills do not usually transfer from one system to another.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a compelling advantage of email in the workplace?

Accepted Answer

A) Email is universal. 
B) Email closely resembles one-on-one conversations. 
C) Email is an effective medium for private, short-to-medium length messages. 
D) Email allows senders to write messages and recipients to read them, according to their schedules. 
A) Email is universal. 
B) Email closely resembles one-on-one conversations. 
C) Email is an effective medium for private, short-to-medium length messages. 
D) Email allows senders to write messages and recipients to read them, according to their schedules.

Question 12

All of the following except ________ will help you plan effective email messages.

Accepted Answer

A) making sure every email you send is necessary 
B) following company email policy 
C) ignoring the chain of command 
D) keeping virus protection up to date 
A) making sure every email you send is necessary 
B) following company email policy 
C) ignoring the chain of command 
D) keeping virus protection up to date

Question 13

The IM version of email spam is known as ________.

Accepted Answer

spim
Explanation:Spim is exact

Question 14

"Spim" is the term used to describe the IM version of email spam.

Accepted Answer

A) True 
 B)False

Question 15

Despite your numerous emails and voicemail messages, a normally dependable vendor has not responded to your important question. Which of the following would be a sensible next step?

Accepted Answer

A) Consider sending a printed message. 
B) Broadcast "high-priority" or "urgent" emails at ten-minute intervals. 
C) Use social media to vent your frustrations with the vendor. 
D) Use IM to bombard the vendor until he responds. 
A) Consider sending a printed message. 
B) Broadcast "high-priority" or "urgent" emails at ten-minute intervals. 
C) Use social media to vent your frustrations with the vendor. 
D) Use IM to bombard the vendor until he responds.

Question 16

Explain how to apply the three-step writing process to instant messages.

Accepted Answer

Although instant messages are often conc

Question 17

Which of the following is an example of an effective subject line for an email requesting information about the August inventory for bananas?

Accepted Answer

A) Information needed 
B) Banana inventories 
C) Banana information needed 
D) Please send August banana inventory 
A) Information needed 
B) Banana inventories 
C) Banana information needed 
D) Please send August banana inventory

Question 18

The completing step is where podcasting differs most dramatically from written communication.

Accepted Answer

A) True 
 B)False

Question 19

A(n)________ is the online equivalent of recorded radio or video broadcasts.

Accepted Answer

podcast
Explanation:Where comp

Question 20

What are the characteristics of an effective email subject line?

Accepted Answer

An effective subject line is both inform

Exam 7: Electronic Media

In order to use instant messaging (IM)productively in the workplace,

Unlike other business presentations, podcasts require little planning and are most effective when delivered impromptu.

Professional website designers use ________ ________ to create a rewarding experience for all website visitors.

Podcasts are

Briefly explain the role of compositional modes as they apply to electronic media in the workplace.

The ________ ________ of an email is important because it helps readers decide whether to read the message or delete it.

The term ________ signifies a plan that reveals how a website's content is organized and shows the navigational linkages that let users map individual pathways through the site.

Website authors use the ________ ________ style to cover the most important information briefly at first and then gradually reveal successive layers of detail.

List at least three general situations in which you would send a printed version of a business message instead of using an electronic medium.

Because each electronic medium has unique requirements, basic communication skills do not usually transfer from one system to another.

Which of the following is not a compelling advantage of email in the workplace?

All of the following except ________ will help you plan effective email messages.

The IM version of email spam is known as ________.

"Spim" is the term used to describe the IM version of email spam.

Despite your numerous emails and voicemail messages, a normally dependable vendor has not responded to your important question. Which of the following would be a sensible next step?

Explain how to apply the three-step writing process to instant messages.

Which of the following is an example of an effective subject line for an email requesting information about the August inventory for bananas?

The completing step is where podcasting differs most dramatically from written communication.

A(n)________ is the online equivalent of recorded radio or video broadcasts.

What are the characteristics of an effective email subject line?

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Professional website designers use to create a rewarding experience for all website visitors.

The of an email is important because it helps readers decide whether to read the message or delete it.

Website authors use the style to cover the most important information briefly at first and then gradually reveal successive layers of detail.