Exam 5: Writing Business Messages

Bragging about your company's accomplishments can be offensive to readers.

"Our clients have become more knowledgeable, and we need to accommodate them" is a complex sentence.

Using the passive voice makes sense when

Define bias-free language.

A euphemism is a word or phrase that is

The preferred title for women in business is ________, unless the individual says otherwise.

Briefly describe at least four software capabilities that can help business writers shape their writing.

Briefly explain the difference between the active voice and the passive voice. Include an example of each one.

Replacing harsh, unpleasant terms with milder words, or ________, can avoid negative connotations for your audience.

To establish credibility with your audience, you should

A conversational tone is not appropriate for most business messages.

________ sentences express one main thought and one or more subordinate thoughts related to it.

When composing a draft, you should never skip to another section of the document until you've finished the current one.

In business communication, it is best to use words that are low in connotative meaning.

What's the problem with phrases such as "attached please find" and "we are in receipt of"?

If your workplace writing contains grammar errors and word choice mistakes, your readers will

A typical paragraph contains the three basic elements of

Using humor in business messages is

The amount of jargon you use in a message should reflect your audience's level of familiarity with your topic.

In part because of limited opportunities for feedback, written and most forms of electronic communication require ________ than oral communication.