Exam 11: Managing Change and Innovation

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A change agent is an OD specialist who contracts with an organization to facilitate change.

(True/False)
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In the unfreezing step,participants must be made aware of problems and be willing to change.

(True/False)
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Jaimie also recognizes that there are four roles in organizational change.Which of the following is NOT one of those roles?

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Describe the three innovative strategies for new products and technologies.

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Communication and education tactics to change implementation are best used when:

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A _____ change to an organization's business model without changes to its product or service outputs is what type of change.

(Multiple Choice)
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The innovation strategy for changing products and technologies that involves creating conditions and systems to best facilitate internal and external coordination and knowledge sharing is known as _____.

(Multiple Choice)
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An idea incubator is in-house program that provides a safe harbour where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

(True/False)
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Technology change involves the hierarchy of authority,goals,administrative procedures and managerial systems.

(True/False)
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The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as _____ .

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There are many organizational development activities,effective in solving many different problems._____enhances the level cohesiveness and success of organizational groups.

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What is organizational change and what are two major areas of change in organizations?

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A(n)_____ is a separate small,informal,highly autonomous and often secretive group that focuses on breakthrough ideas for the business.

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Organizational change refers to the adoption of a new idea or behaviour by an organization.

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Change,according to Kurt Lewin,is a result of the competition between forced and unforced fields.

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Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.

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Shared development of innovations among several internal departments is emphasized by the _____ approach to innovation

(Multiple Choice)
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Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

(Multiple Choice)
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Survey feedback enhances the cohesiveness and success of organizational groups and teams.

(True/False)
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An OD specialist who contracts with an organization to facilitate change is called a(n)_____.

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