Exam 11: Managing Change and Innovation

Mergers/acquisitions,organizational decline and conflict management are the three types of current problems that organizational development managers face.

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____.

An approach to innovation that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model.

Which of the following is a person who sees the need for and fights for productive change in an organization?

Productive innovation refers to innovations in products,services or processes that radically change an industry's rules of the game for producers and consumers.

Research shows that managers in creative companies avoid risk and experimentation.

People change starts with training everyone in the organization.

A(n)_____ is a unit separate from the rest of the organization and is responsible for developing and initiating a major innovation.

Exploration is the aspect of product and technology innovation that involves creating mechanisms to make sure new ideas are carried forward,accepted and implemented.

List the four reasons why employees tend to resist change.

A fund providing resources from which individuals and groups draw to develop new ideas,products or businesses is referred to as a _____.

A step in the diagnosis stage of organizational development in which participants are made aware of problems in order to increase their willingness to change their behaviour is called _____ .

A(n)_____ is an in-house program that provides a safe harbour where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Which of the following means extending the search for and commercializing of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry?

Name and briefly describe the four roles in championing an idea for organizational change.

A(n)_____ is a change in the organization's product or service outputs.

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____ .

_____ change is a major shift in the norms,values,attitudes and mindset of the entire organization.

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

A type of OD intervention that enhances the cohesiveness of departments by helping members learn to function as a team is called _____.