Question 1

What is the primary purpose of messages that explain procedures, announce meetings, answer questions, and transmit findings?

Accepted Answer

A) to persuade 
B) to sell 
C) to promote goodwill 
D) to inform 
A) to persuade 
B) to sell 
C) to promote goodwill 
D) to inform D

Question 2

Neveah is writing a proposal to solicit business from a potential client. What should she expect to spend the most time on?

Accepted Answer

A) analyzing the purpose of the message and anticipating the needs of the client 
B) editing, proofreading, and evaluating the proposal 
C) composing the first draft of the proposal at her computer 
D) researching the information to include in the proposal 
A) analyzing the purpose of the message and anticipating the needs of the client 
B) editing, proofreading, and evaluating the proposal 
C) composing the first draft of the proposal at her computer 
D) researching the information to include in the proposal B

Question 3

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Accepted Answer

A) True 
 B)False  True

Question 4

Words like denigrate, the undersigned, and expropriate should be used in business messages because they will make you sound more professional.

Accepted Answer

A) True 
 B)False

Question 5

You need to give me an answer by Friday is an example of sentence that uses a positive tone.

Accepted Answer

A) True 
 B)False

Question 6

What is So that your needs can better be met in the future, please complete the online survey about your recent flight with Southwest Airlines an example of?

Accepted Answer

A) identifying the purpose of your message 
B) spotlighting audience benefits 
C) emphasizing sender benefits 
D) analyzing the task 
A) identifying the purpose of your message 
B) spotlighting audience benefits 
C) emphasizing sender benefits 
D) analyzing the task

Question 7

Business communicators generally spend the most time on the prewriting phase of the 3-x-3 writing process.

Accepted Answer

A) True 
 B)False

Question 8

Good attorneys always defend their clients demonstrates better business writing than A good attorney always defends his client.

Accepted Answer

A) True 
 B)False

Question 9

Which statement best describes anticipating and profiling your audience?

Accepted Answer

A) If you don't actually know your readers, it is impossible to picture what they are like. 
B) Because postings to sites like Facebook and Twitter are so brief and informal, there is no need to anticipate your audience. 
C) You should adjust your tone, style, and content to accommodate the expectations and needs of your audience. 
D) You should profile your primary audience only. 
A) If you don't actually know your readers, it is impossible to picture what they are like. 
B) Because postings to sites like Facebook and Twitter are so brief and informal, there is no need to anticipate your audience. 
C) You should adjust your tone, style, and content to accommodate the expectations and needs of your audience. 
D) You should profile your primary audience only.

Question 10

Victoria is writing an e-mail message to her colleagues to encourage them to take part in a charitable fundraiser. What is her primary purpose?

Accepted Answer

A) to inform 
B) to promote goodwill 
C) to persuade 
D) to intimidate 
A) to inform 
B) to promote goodwill 
C) to persuade 
D) to intimidate

Question 11

Robert is gathering data for a business proposal he is writing. Robert is in the first phase of the writing process.

Accepted Answer

A) True 
 B)False

Question 12

Exhibiting sarcasm or anger in a business message can help you get your point across or meet your goals.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following occurs during the second phase of the 3-x-3 writing process?

Accepted Answer

A) deciding on the purpose of your message 
B) profiling your audience 
C) conducting research to gather the data you need to provide facts 
D) evaluating whether your message will achieve its purpose 
A) deciding on the purpose of your message 
B) profiling your audience 
C) conducting research to gather the data you need to provide facts 
D) evaluating whether your message will achieve its purpose

Question 14

Francis is starting his first full-time job after graduating from college, and he wants to sound conversational but professional on the job. What is the best advice you can give him?

Accepted Answer

A) He should avoid sending text messages on the job because doing so will make him look unprofessional. 
B) He should strive for an informal, conversational tone in most business messages. 
C) He should use texting-style abbreviations such as BTW and slang in his professional messages to be concise and to show that he's up-to-date with technology. 
D) He should use high-level diction in most business messages. 
A) He should avoid sending text messages on the job because doing so will make him look unprofessional. 
B) He should strive for an informal, conversational tone in most business messages. 
C) He should use texting-style abbreviations such as BTW and slang in his professional messages to be concise and to show that he's up-to-date with technology. 
D) He should use high-level diction in most business messages.

Question 15

Business writing should be purposeful, economical, and ___________ oriented.

Accepted Answer

The answer of Business writing should be purposeful, economical, and...

Question 16

Putting yourself in your reader's shoes is called ____________________.

Accepted Answer

The answer of Putting yourself in your reader's shoes is...

Question 17

Which of the following takes place during the first phase of the 3-x-3 writing process?

Accepted Answer

A) editing the message to make sure it is clear, conversational, concise, and readable 
B) writing the rough draft 
C) gathering any needed information through formal or informal research techniques 
D) analyzing the audience and your purpose for writing 
A) editing the message to make sure it is clear, conversational, concise, and readable 
B) writing the rough draft 
C) gathering any needed information through formal or informal research techniques 
D) analyzing the audience and your purpose for writing

Question 18

Which of the following is the best wording to avoid racial, ethnic, age, and disability bias?

Accepted Answer

A) Hsiao-Nan Yi, a Chinese American, was elected board president. 
B) James O'Keefe, 56, will deliver the keynote address at the awards banquet. 
C) AARP membership is open to anyone age 50 or over. 
D) Our new receptionist is confined to a wheelchair. 
A) Hsiao-Nan Yi, a Chinese American, was elected board president. 
B) James O'Keefe, 56, will deliver the keynote address at the awards banquet. 
C) AARP membership is open to anyone age 50 or over. 
D) Our new receptionist is confined to a wheelchair.

Question 19

I have decided to allow you to take Friday off effectively applies the "you" view.

Accepted Answer

A) True 
 B)False

Question 20

Tom is writing an e-mail message to a customer to tell him that his order has been shipped. What is his primary purpose?

Accepted Answer

A) to inform 
B) to persuade 
C) to sell 
D) to promote goodwill 
A) to inform 
B) to persuade 
C) to sell 
D) to promote goodwill

What is the primary purpose of messages that explain procedures, announce meetings, answer questions, and transmit findings?

Neveah is writing a proposal to solicit business from a potential client. What should she expect to spend the most time on?

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Words like denigrate, the undersigned, and expropriate should be used in business messages because they will make you sound more professional.

You need to give me an answer by Friday is an example of sentence that uses a positive tone.

What is So that your needs can better be met in the future, please complete the online survey about your recent flight with Southwest Airlines an example of?

Business communicators generally spend the most time on the prewriting phase of the 3-x-3 writing process.

Good attorneys always defend their clients demonstrates better business writing than A good attorney always defends his client.

Which statement best describes anticipating and profiling your audience?

Victoria is writing an e-mail message to her colleagues to encourage them to take part in a charitable fundraiser. What is her primary purpose?

Robert is gathering data for a business proposal he is writing. Robert is in the first phase of the writing process.

Exhibiting sarcasm or anger in a business message can help you get your point across or meet your goals.

Which of the following occurs during the second phase of the 3-x-3 writing process?

Francis is starting his first full-time job after graduating from college, and he wants to sound conversational but professional on the job. What is the best advice you can give him?

Business writing should be purposeful, economical, and ___________ oriented.

Putting yourself in your reader's shoes is called ____________________.

Which of the following takes place during the first phase of the 3-x-3 writing process?

Which of the following is the best wording to avoid racial, ethnic, age, and disability bias?

I have decided to allow you to take Friday off effectively applies the "you" view.

Tom is writing an e-mail message to a customer to tell him that his order has been shipped. What is his primary purpose?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters

Exam 4: Planning Business Messages

What is the primary purpose of messages that explain procedures, announce meetings, answer questions, and transmit findings?

Neveah is writing a proposal to solicit business from a potential client. What should she expect to spend the most time on?

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Words like denigrate, the undersigned, and expropriate should be used in business messages because they will make you sound more professional.

You need to give me an answer by Friday is an example of sentence that uses a positive tone.

What is So that your needs can better be met in the future, please complete the online survey about your recent flight with Southwest Airlines an example of?

Business communicators generally spend the most time on the prewriting phase of the 3-x-3 writing process.

Good attorneys always defend their clients demonstrates better business writing than A good attorney always defends his client.

Which statement best describes anticipating and profiling your audience?

Victoria is writing an e-mail message to her colleagues to encourage them to take part in a charitable fundraiser. What is her primary purpose?

Robert is gathering data for a business proposal he is writing. Robert is in the first phase of the writing process.

Exhibiting sarcasm or anger in a business message can help you get your point across or meet your goals.

Which of the following occurs during the second phase of the 3-x-3 writing process?

Francis is starting his first full-time job after graduating from college, and he wants to sound conversational but professional on the job. What is the best advice you can give him?

Business writing should be purposeful, economical, and ___________ oriented.

Putting yourself in your reader's shoes is called ____________________.

Which of the following takes place during the first phase of the 3-x-3 writing process?

Which of the following is the best wording to avoid racial, ethnic, age, and disability bias?

I have decided to allow you to take Friday off effectively applies the "you" view.

Tom is writing an e-mail message to a customer to tell him that his order has been shipped. What is his primary purpose?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters