Question 1

A company's CEO has developed a five-year strategic plan and will share it with all employees. This is an example of downward communication.

Accepted Answer

A) True 
 B)False  True

Question 2

One disadvantage of written communication is that it the paper trail it leaves can be dangerous.

Accepted Answer

A) True 
 B)False  True

Question 3

__________ English policies ensure businesses write policies, warranties, and contracts in language comprehensible to average readers.

Accepted Answer

Plain

Question 4

Explain why having strong writing skills is important in today's digital world.

Accepted Answer

The answer of Explain why having strong writing skills is...

Question 5

E-mail messages, memos, letters, and reports are all forms of ___________ communication.

Accepted Answer

The answer of E-mail messages, memos, letters, and reports are...

Question 6

While reading an e-mail message from her boss, Linh is distracted by numerous typographical and spelling errors. What is the term for these errors that detract from the message and make it difficult to read?

Accepted Answer

A) bypassing 
B) noise 
C) feedback 
D) frame of reference 
A) bypassing 
B) noise 
C) feedback 
D) frame of reference

Question 7

________________ communication includes exchanging ideas and messages with customers, suppliers, the government, and the public.

Accepted Answer

The answer of ________________ communication includes exchanging ideas and messages...

Question 8

Cross-functional teams are usually made up of people with similar backgrounds, knowledge, and
training.

Accepted Answer

A) True 
 B)False

Question 9

Amaya works in an office that has nonterritorial workspaces. This is new to her, and she would like to display good open office etiquette. What should she do?

Accepted Answer

A) Speak in a soft voice and wear headphones to cut down on noise. 
B) Try to get to the office first each morning to always get the best desk. 
C) Engage in a lot of small talk to get to know coworkers better. 
D) Exhibit territorial behaviour and avoid casual interactions with coworkers. 
A) Speak in a soft voice and wear headphones to cut down on noise. 
B) Try to get to the office first each morning to always get the best desk. 
C) Engage in a lot of small talk to get to know coworkers better. 
D) Exhibit territorial behaviour and avoid casual interactions with coworkers.

Question 10

According to the text, why are more businesses shifting away from paper forms of communication, such as memos and letters, to e-mail and text messaging?

Accepted Answer

A) The advances in information technology allow businesses to speed up the flow of communication. 
B) Businesses like their employees to be available after work hours. 
C) Memos and letters are no longer preferred because they leave a permanent record. 
D) Customers expect businesses to communicate using the technologies they prefer. 
A) The advances in information technology allow businesses to speed up the flow of communication. 
B) Businesses like their employees to be available after work hours. 
C) Memos and letters are no longer preferred because they leave a permanent record. 
D) Customers expect businesses to communicate using the technologies they prefer.

Question 11

Sandra owns a medium-sized financial services firm. She would like to make the best use of the grapevine for communication. What is the most effective way for Sandra to do so?

Accepted Answer

A) Use the grapevine for delivering only good news. 
B) Stay away from the grapevine and let employees use it privately. 
C) Increase the amount of information delivered through formal channels. 
D) Eliminate the grapevine entirely and allow formal communication only. 
A) Use the grapevine for delivering only good news. 
B) Stay away from the grapevine and let employees use it privately. 
C) Increase the amount of information delivered through formal channels. 
D) Eliminate the grapevine entirely and allow formal communication only.

Question 12

When faced with an ethical dilemma, what is the first question you should ask?

Accepted Answer

A) What would my family, friends, and coworkers think? 
B) Would I take this action if I were on the opposite side? 
C) Is the action I am considering legal? 
D) Would a trusted advisor agree with this action? 
A) What would my family, friends, and coworkers think? 
B) Would I take this action if I were on the opposite side? 
C) Is the action I am considering legal? 
D) Would a trusted advisor agree with this action?

Question 13

In today's competitive job market, what qualifications should a successful job candidate possess?

Accepted Answer

A) at least a 2.0 grade point average 
B) mediocre writing skills 
C) website design capabilities 
D) the ability to communicate effectively 
A) at least a 2.0 grade point average 
B) mediocre writing skills 
C) website design capabilities 
D) the ability to communicate effectively

Question 14

Which of the following statements about the importance of communication skills in today's workplace is correct?

Accepted Answer

A) They are not as important as they once were. 
B) They are a necessity in today's workplace. 
C) They are only required for high-level positions. 
D) They are not needed in today's high-tech workplace. 
A) They are not as important as they once were. 
B) They are a necessity in today's workplace. 
C) They are only required for high-level positions. 
D) They are not needed in today's high-tech workplace.

Question 15

____________________ refers to the conventional standards of right and wrong that prescribe what people should do.

Accepted Answer

The answer of ____________________ refers to the conventional standards of...

Question 16

How is social presence defined?

Accepted Answer

A) how extroverted a person is in a business meeting with either internal or external audiences 
B) how well a company uses social media to communicate to customers and employees 
C) the degree of salience between a sender and receiver using a communication medium 
D) a person's ability to get along with others whether dealing with customers or employees in an organization 
A) how extroverted a person is in a business meeting with either internal or external audiences 
B) how well a company uses social media to communicate to customers and employees 
C) the degree of salience between a sender and receiver using a communication medium 
D) a person's ability to get along with others whether dealing with customers or employees in an organization

Question 17

Only workers at the highest levels of management are expected to think creatively and critically.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following best describes an effective communicator in the digital age?

Accepted Answer

A) Digital workplace writing can be much more casual than traditional business writing. 
B) Don't worry about your daily texts, Facebook postings, and tweets because they're not "real" writing. 
C) Because most business is conducted face-to-face, you don't have to be a grammar expert. 
D) Workers using social media and other online technology must guard their online image and reputation. 
A) Digital workplace writing can be much more casual than traditional business writing. 
B) Don't worry about your daily texts, Facebook postings, and tweets because they're not "real" writing. 
C) Because most business is conducted face-to-face, you don't have to be a grammar expert. 
D) Workers using social media and other online technology must guard their online image and reputation.

Question 19

Jennifer's poor listening skills cause her to miss much of what her colleagues say during meetings. The organization communication barrier she is experiencing is a lack of communication skills.

Accepted Answer

A) True 
 B)False

Question 20

What is the 21st-century economy mainly based on?

Accepted Answer

A) information and knowledge 
B) physical labour 
C) a supply of raw materials 
D) the stock market 
A) information and knowledge 
B) physical labour 
C) a supply of raw materials 
D) the stock market

A company's CEO has developed a five-year strategic plan and will share it with all employees. This is an example of downward communication.

One disadvantage of written communication is that it the paper trail it leaves can be dangerous.

__________ English policies ensure businesses write policies, warranties, and contracts in language comprehensible to average readers.

Explain why having strong writing skills is important in today's digital world.

E-mail messages, memos, letters, and reports are all forms of ___________ communication.

While reading an e-mail message from her boss, Linh is distracted by numerous typographical and spelling errors. What is the term for these errors that detract from the message and make it difficult to read?

________________ communication includes exchanging ideas and messages with customers, suppliers, the government, and the public.

Cross-functional teams are usually made up of people with similar backgrounds, knowledge, and training.

Amaya works in an office that has nonterritorial workspaces. This is new to her, and she would like to display good open office etiquette. What should she do?

According to the text, why are more businesses shifting away from paper forms of communication, such as memos and letters, to e-mail and text messaging?

Sandra owns a medium-sized financial services firm. She would like to make the best use of the grapevine for communication. What is the most effective way for Sandra to do so?

When faced with an ethical dilemma, what is the first question you should ask?

In today's competitive job market, what qualifications should a successful job candidate possess?

Which of the following statements about the importance of communication skills in today's workplace is correct?

____________________ refers to the conventional standards of right and wrong that prescribe what people should do.

How is social presence defined?

Only workers at the highest levels of management are expected to think creatively and critically.

Which of the following best describes an effective communicator in the digital age?

Jennifer's poor listening skills cause her to miss much of what her colleagues say during meetings. The organization communication barrier she is experiencing is a lack of communication skills.

What is the 21st-century economy mainly based on?

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters

Exam 1: Business Communication in the Digital Age

A company's CEO has developed a five-year strategic plan and will share it with all employees. This is an example of downward communication.

One disadvantage of written communication is that it the paper trail it leaves can be dangerous.

__________ English policies ensure businesses write policies, warranties, and contracts in language comprehensible to average readers.

Explain why having strong writing skills is important in today's digital world.

E-mail messages, memos, letters, and reports are all forms of ___________ communication.

While reading an e-mail message from her boss, Linh is distracted by numerous typographical and spelling errors. What is the term for these errors that detract from the message and make it difficult to read?

________________ communication includes exchanging ideas and messages with customers, suppliers, the government, and the public.

Cross-functional teams are usually made up of people with similar backgrounds, knowledge, and training.

Amaya works in an office that has nonterritorial workspaces. This is new to her, and she would like to display good open office etiquette. What should she do?

According to the text, why are more businesses shifting away from paper forms of communication, such as memos and letters, to e-mail and text messaging?

Sandra owns a medium-sized financial services firm. She would like to make the best use of the grapevine for communication. What is the most effective way for Sandra to do so?

When faced with an ethical dilemma, what is the first question you should ask?

In today's competitive job market, what qualifications should a successful job candidate possess?

Which of the following statements about the importance of communication skills in today's workplace is correct?

____________________ refers to the conventional standards of right and wrong that prescribe what people should do.

How is social presence defined?

Only workers at the highest levels of management are expected to think creatively and critically.

Which of the following best describes an effective communicator in the digital age?

Jennifer's poor listening skills cause her to miss much of what her colleagues say during meetings. The organization communication barrier she is experiencing is a lack of communication skills.

What is the 21st-century economy mainly based on?

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters