Question 1

Action information such as dates and deadlines should be placed in the ____________________ of an e-mail message or memo.

Accepted Answer

closing

Question 2

Which of the following is a similarity between e-mail messages and memos?

Accepted Answer

A) Both usually carry sensitive information. 
B) Both are used only for internal messages. 
C) Both often close with action, summary, or final thought. 
D) Both avoid using bullet points to organize a message. 
A) Both usually carry sensitive information. 
B) Both are used only for internal messages. 
C) Both often close with action, summary, or final thought. 
D) Both avoid using bullet points to organize a message. C

Question 3

In which of the following situations is it most appropriate to send an e-mail message?

Accepted Answer

A) Caitlin must deliver a negative performance review to one of her employees. 
B) Drew must send salary information to the company's accountant. 
C) Kaylee wants to know if her supervisor is available for a meeting next week. 
D) Blake must put one of his employees on probation for a workplace violation. 
A) Caitlin must deliver a negative performance review to one of her employees. 
B) Drew must send salary information to the company's accountant. 
C) Kaylee wants to know if her supervisor is available for a meeting next week. 
D) Blake must put one of his employees on probation for a workplace violation. C

Question 4

What is the most important part of an e-mail message?

Accepted Answer

A) its conclusion 
B) its opening greeting 
C) its subject line 
D) its body 
A) its conclusion 
B) its opening greeting 
C) its subject line 
D) its body

Question 5

Bishara is developing a new software application for her company. Her boss has asked her to keep customers regularly updated about her progress. Which of the following is the best way to inform customers?

Accepted Answer

A) a wiki 
B) a podcast 
C) a blog 
D) e-mail 
A) a wiki 
B) a podcast 
C) a blog 
D) e-mail

Question 6

Which of the following will most likely prompt a reader to open your blog post?

Accepted Answer

A) an interesting opening paragraph 
B) a catchy title or headline 
C) a call to action 
D) exciting, colourful visuals 
A) an interesting opening paragraph 
B) a catchy title or headline 
C) a call to action 
D) exciting, colourful visuals

Question 7

Rania, a sales rep, has just learned that she will be allowed to text with her colleagues and clients during work hours. What is the best advice you can give her to ensure that she is using this tool professionally?

Accepted Answer

A) Because texting is completely secure, Rania should use text messaging to send confidential or sensitive information instead of sending this information via e-mail. 
B) Rania shouldn't worry about using proper grammar or spelling; the whole point of sending text messages is to be fast. 
C) Rania shouldn't text while driving a car on her sales calls. 
D) Rania should feel confident using jargon, slang, and abbreviations. 
A) Because texting is completely secure, Rania should use text messaging to send confidential or sensitive information instead of sending this information via e-mail. 
B) Rania shouldn't worry about using proper grammar or spelling; the whole point of sending text messages is to be fast. 
C) Rania shouldn't text while driving a car on her sales calls. 
D) Rania should feel confident using jargon, slang, and abbreviations.

Question 8

Which of the following is a benefit of text messaging?

Accepted Answer

A) Text messaging delivers messages between private mobile phone users quietly and discreetly. 
B) Text messaging creates downtime like the telephone. 
C) Text messaging is an ineffective method to provide immediate alerts within organizations. 
D) Text messaging can cause a wild goose chase-hunting someone out of the office. 
A) Text messaging delivers messages between private mobile phone users quietly and discreetly. 
B) Text messaging creates downtime like the telephone. 
C) Text messaging is an ineffective method to provide immediate alerts within organizations. 
D) Text messaging can cause a wild goose chase-hunting someone out of the office.

Question 9

In which of the following ways do organizations use podcasts?

Accepted Answer

A) Major news organizations and media outlets podcast radio and TV shows. 
B) Professors prohibit podcast use to allow students to access lectures, interviews, etc. 
C) Businesses avoid using podcasts to provide training to employees. 
D) Organizations charge clients a fee for podcasts. 
A) Major news organizations and media outlets podcast radio and TV shows. 
B) Professors prohibit podcast use to allow students to access lectures, interviews, etc. 
C) Businesses avoid using podcasts to provide training to employees. 
D) Organizations charge clients a fee for podcasts.

Question 10

Because blogs are informal, bloggers do not have to worry about being grammatically correct.

Accepted Answer

A) True 
 B)False

Question 11

Kelly has been told that her blog posts can benefit from using the journalistic pattern. What does this mean?

Accepted Answer

A) Begin with specifics and background information that lead up to the big news. 
B) Make sure that every blog posting contains information pulled from the front pages of major newspapers. 
C) Emphasize the big news up front, supported with specifics and background information. 
D) Make every blog posting controversial in some way to generate discussion. 
A) Begin with specifics and background information that lead up to the big news. 
B) Make sure that every blog posting contains information pulled from the front pages of major newspapers. 
C) Emphasize the big news up front, supported with specifics and background information. 
D) Make every blog posting controversial in some way to generate discussion.

Question 12

Which of the following is a potential downside of businesses using social network sites?

Accepted Answer

A) Social networking sites don't reach a large enough population. 
B) They could receive negative attention from huge Internet audiences. 
C) Businesses would have to check the sites daily. 
D) Businesses are charged fees for using social network sites. 
A) Social networking sites don't reach a large enough population. 
B) They could receive negative attention from huge Internet audiences. 
C) Businesses would have to check the sites daily. 
D) Businesses are charged fees for using social network sites.

Question 13

A(n) ____________________ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users to collectively create, access, and modify documents.

Accepted Answer

The answer of A(n) ____________________ is a Web-based tool that...

Question 14

In most businesses today, e-mail has been overtaken by texting and social media.

Accepted Answer

A) True 
 B)False

Question 15

Type your name at the bottom of an e-mail message only when you are writing to someone you don't know.

Accepted Answer

A) True 
 B)False

Question 16

When you respond to an e-mail message, a good skill to develop is ___________-editing, which involves inserting your responses to parts of the incoming message, including only the parts of the incoming message to which you are responding.

Accepted Answer

The answer of When you respond to an e-mail message,...

Question 17

Desktop computers remain hugely popular for reading e-mail.

Accepted Answer

A) True 
 B)False

Question 18

Grace wants to start a blog for her small business. What should she do first?

Accepted Answer

A) She should start writing blog entries about topics that showcase her expertise and insights. 
B) She should post lots of photos to give her blog visual interest. 
C) She should identify her audience. 
D) She should choose the right keywords so that search engines will find her blog. 
A) She should start writing blog entries about topics that showcase her expertise and insights. 
B) She should post lots of photos to give her blog visual interest. 
C) She should identify her audience. 
D) She should choose the right keywords so that search engines will find her blog.

Question 19

Instant messaging (IM) and texting should not be used in the workplace.

Accepted Answer

A) True 
 B)False

Question 20

What statement best describes a best practice of instant messaging and texting use on the job?

Accepted Answer

A) Maintain one contact list for both professional and personal contacts to simplify things. 
B) To use instant messaging and texting most efficiently on the job, make yourself available at all times during working hours. 
C) Use ample jargon, slang, and abbreviations to make your instant messages and text messages as short as possible. 
D) Because instant messages and text messages can be saved, don't say anything that could damage your reputation or that of your organization. 
A) Maintain one contact list for both professional and personal contacts to simplify things. 
B) To use instant messaging and texting most efficiently on the job, make yourself available at all times during working hours. 
C) Use ample jargon, slang, and abbreviations to make your instant messages and text messages as short as possible. 
D) Because instant messages and text messages can be saved, don't say anything that could damage your reputation or that of your organization.

Action information such as dates and deadlines should be placed in the ____________________ of an e-mail message or memo.

Which of the following is a similarity between e-mail messages and memos?

In which of the following situations is it most appropriate to send an e-mail message?

What is the most important part of an e-mail message?

Bishara is developing a new software application for her company. Her boss has asked her to keep customers regularly updated about her progress. Which of the following is the best way to inform customers?

Which of the following will most likely prompt a reader to open your blog post?

Rania, a sales rep, has just learned that she will be allowed to text with her colleagues and clients during work hours. What is the best advice you can give her to ensure that she is using this tool professionally?

Which of the following is a benefit of text messaging?

In which of the following ways do organizations use podcasts?

Because blogs are informal, bloggers do not have to worry about being grammatically correct.

Kelly has been told that her blog posts can benefit from using the journalistic pattern. What does this mean?

Which of the following is a potential downside of businesses using social network sites?

A(n) ____________________ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users to collectively create, access, and modify documents.

In most businesses today, e-mail has been overtaken by texting and social media.

Type your name at the bottom of an e-mail message only when you are writing to someone you don't know.

When you respond to an e-mail message, a good skill to develop is ___________-editing, which involves inserting your responses to parts of the incoming message, including only the parts of the incoming message to which you are responding.

Desktop computers remain hugely popular for reading e-mail.

Grace wants to start a blog for her small business. What should she do first?

Instant messaging (IM) and texting should not be used in the workplace.

What statement best describes a best practice of instant messaging and texting use on the job?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters

Exam 7: Short Workplace Messages and Digital Media

Action information such as dates and deadlines should be placed in the ____________________ of an e-mail message or memo.

Which of the following is a similarity between e-mail messages and memos?

In which of the following situations is it most appropriate to send an e-mail message?

What is the most important part of an e-mail message?

Bishara is developing a new software application for her company. Her boss has asked her to keep customers regularly updated about her progress. Which of the following is the best way to inform customers?

Which of the following will most likely prompt a reader to open your blog post?

Rania, a sales rep, has just learned that she will be allowed to text with her colleagues and clients during work hours. What is the best advice you can give her to ensure that she is using this tool professionally?

Which of the following is a benefit of text messaging?

In which of the following ways do organizations use podcasts?

Because blogs are informal, bloggers do not have to worry about being grammatically correct.

Kelly has been told that her blog posts can benefit from using the journalistic pattern. What does this mean?

Which of the following is a potential downside of businesses using social network sites?

A(n) ____________________ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users to collectively create, access, and modify documents.

In most businesses today, e-mail has been overtaken by texting and social media.

Type your name at the bottom of an e-mail message only when you are writing to someone you don't know.

When you respond to an e-mail message, a good skill to develop is ___________-editing, which involves inserting your responses to parts of the incoming message, including only the parts of the incoming message to which you are responding.

Desktop computers remain hugely popular for reading e-mail.

Grace wants to start a blog for her small business. What should she do first?

Instant messaging (IM) and texting should not be used in the workplace.

What statement best describes a best practice of instant messaging and texting use on the job?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters