Question 1

How much of what we hear do experts say that we ignore, forget, distort, or misunderstand?

Accepted Answer

A) less than 10 percent of everything we hear 
B) 25 percent of everything we hear 
C) 50 percent of everything we hear 
D) 75 percent of everything we hear 
A) less than 10 percent of everything we hear 
B) 25 percent of everything we hear 
C) 50 percent of everything we hear 
D) 75 percent of everything we hear D

Question 2

Conflict is a normal part of every workplace and every team.

Accepted Answer

A) True 
 B)False  True

Question 3

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

Accepted Answer

uptalk

Question 4

In the workplace you are more likely to be taken seriously if you have good manners and behave professionally.

Accepted Answer

A) True 
 B)False

Question 5

Having the good meeting management techniques required for face-to-face meetings is not enough to successfully manage a virtual meeting.

Accepted Answer

A) True 
 B)False

Question 6

A team of top-level executives is rewriting the company's bylaws. Because this decision will have far-reaching and long-term effects, members want to have the most creative, high-quality discussion possible. What group decision-making method should they use?

Accepted Answer

A) majority 
B) consensus 
C) authority rule with discussion 
D) averaging 
A) majority 
B) consensus 
C) authority rule with discussion 
D) averaging

Question 7

Which statement best describes the importance of manners and business etiquette?

Accepted Answer

A) Good manners and professional demeanour are hard skills that employers value in employees. 
B) Because you aren't born with the ability to be courteous, civil, and professional, learning these skills is difficult. 
C) Employers are more likely to hire and promote someone who is courteous and professional. 
D) Employers are not impressed if you look and sound professional once you get the job. 
A) Good manners and professional demeanour are hard skills that employers value in employees. 
B) Because you aren't born with the ability to be courteous, civil, and professional, learning these skills is difficult. 
C) Employers are more likely to hire and promote someone who is courteous and professional. 
D) Employers are not impressed if you look and sound professional once you get the job.

Question 8

At the meeting, the team leader, Frank, is pushing his group to make a quick decision. The team agrees with him in order to please him and move the meeting along. What decision-making process did the team use?

Accepted Answer

A) averaging 
B) groupthink 
C) authority rule with discussion 
D) majority 
A) averaging 
B) groupthink 
C) authority rule with discussion 
D) majority

Question 9

Lindsay is planning a meeting to develop a new procedure for handling employee grievances. How many participants should she invite?

Accepted Answer

A) at least one representing each of the company's sixteen departments 
B) five or fewer 
C) between six and ten 
D) between eleven and thirty 
A) at least one representing each of the company's sixteen departments 
B) five or fewer 
C) between six and ten 
D) between eleven and thirty

Question 10

Which of the following best describes meetings?

Accepted Answer

A) Most people look forward to meetings. 
B) Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills. 
C) Employees at the management level generally attend fewer meetings than workers at lower levels in an organization. 
D) Meetings are an excellent way to communicate information that does not require immediate feedback. 
A) Most people look forward to meetings. 
B) Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills. 
C) Employees at the management level generally attend fewer meetings than workers at lower levels in an organization. 
D) Meetings are an excellent way to communicate information that does not require immediate feedback.

Question 11

You are attending your first workplace meeting and want to make a good impression. You should try to take credit for everything to show how valuable you are.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following sends a negative nonverbal message?

Accepted Answer

A) At work, an employee wears clothing that covers her tattoos. 
B) A job candidate arrives for an interview dressed in a conservative charcoal grey business suit. 
C) An employee sends her colleagues an e-mail message that contains several misspellings and grammatical errors. 
D) A job candidate uses a high-quality printer to make copies of her résumé and cover letter. 
A) At work, an employee wears clothing that covers her tattoos. 
B) A job candidate arrives for an interview dressed in a conservative charcoal grey business suit. 
C) An employee sends her colleagues an e-mail message that contains several misspellings and grammatical errors. 
D) A job candidate uses a high-quality printer to make copies of her résumé and cover letter.

Question 13

Today's communication technologies allow employees to exchange ideas, brainstorm, build consensus, and develop personal relationships virtually.

Accepted Answer

A) True 
 B)False

Question 14

When a meeting gets off topic, what should a good meeting leader do?

Accepted Answer

A) Try generating a "parking lot" list. 
B) Wait for others to finish. 
C) Interrupt and change the subject. 
D) Dismiss the participants early. 
A) Try generating a "parking lot" list. 
B) Wait for others to finish. 
C) Interrupt and change the subject. 
D) Dismiss the participants early.

Question 15

Several factors may cause poor listening habits. Which of the following is NOT one of these factors?

Accepted Answer

A) lack of training 
B) large number of competing sounds and stimuli in our lives 
C) physical hearing disability 
D) ability to process speech faster than others can speak 
A) lack of training 
B) large number of competing sounds and stimuli in our lives 
C) physical hearing disability 
D) ability to process speech faster than others can speak

Question 16

Claudia is putting together a team to brainstorm product development ideas. What should the team do?

Accepted Answer

A) Be as homogeneous as possible. 
B) Develop procedures to guide them. 
C) Avoid conflict. 
D) Be as large as possible, with at least ten members. 
A) Be as homogeneous as possible. 
B) Develop procedures to guide them. 
C) Avoid conflict. 
D) Be as large as possible, with at least ten members.

Question 17

Jin has been invited to attend his first sales meeting and wants to be an active and productive member from the very beginning. Which of the following should he do to make a good impression?

Accepted Answer

A) He should keep his smartphone on so that he doesn't miss an important call during the meeting. 
B) He should come prepared to the meeting by doing any preliminary work required. 
C) He should use body language to show whether he's bored; the meeting leader will appreciate his honesty. 
D) He should wait to share his views after the meeting so that the meeting can move along efficiently. 
A) He should keep his smartphone on so that he doesn't miss an important call during the meeting. 
B) He should come prepared to the meeting by doing any preliminary work required. 
C) He should use body language to show whether he's bored; the meeting leader will appreciate his honesty. 
D) He should wait to share his views after the meeting so that the meeting can move along efficiently.

Question 18

An interview committee must decide which interviewee to hire as the company's new project manager. Committee members have decided to vote and then hire the candidate receiving the most votes. What method for reaching group decisions is this team using?

Accepted Answer

A) majority 
B) consensus 
C) authority rule with discussion 
D) averaging 
A) majority 
B) consensus 
C) authority rule with discussion 
D) averaging

Question 19

A good agenda includes any premeeting preparation expected of participants.

Accepted Answer

A) True 
 B)False

Question 20

At the end of a lengthy meeting, roles and responsibilities have been settled for all the team members. What is the team ready to pursue next?

Accepted Answer

A) performing 
B) building trust 
C) norming 
D) implementing the plan 
A) performing 
B) building trust 
C) norming 
D) implementing the plan

How much of what we hear do experts say that we ignore, forget, distort, or misunderstand?

Conflict is a normal part of every workplace and every team.

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

In the workplace you are more likely to be taken seriously if you have good manners and behave professionally.

Having the good meeting management techniques required for face-to-face meetings is not enough to successfully manage a virtual meeting.

A team of top-level executives is rewriting the company's bylaws. Because this decision will have far-reaching and long-term effects, members want to have the most creative, high-quality discussion possible. What group decision-making method should they use?

Which statement best describes the importance of manners and business etiquette?

At the meeting, the team leader, Frank, is pushing his group to make a quick decision. The team agrees with him in order to please him and move the meeting along. What decision-making process did the team use?

Lindsay is planning a meeting to develop a new procedure for handling employee grievances. How many participants should she invite?

Which of the following best describes meetings?

You are attending your first workplace meeting and want to make a good impression. You should try to take credit for everything to show how valuable you are.

Which of the following sends a negative nonverbal message?

Today's communication technologies allow employees to exchange ideas, brainstorm, build consensus, and develop personal relationships virtually.

When a meeting gets off topic, what should a good meeting leader do?

Several factors may cause poor listening habits. Which of the following is NOT one of these factors?

Claudia is putting together a team to brainstorm product development ideas. What should the team do?

Jin has been invited to attend his first sales meeting and wants to be an active and productive member from the very beginning. Which of the following should he do to make a good impression?

An interview committee must decide which interviewee to hire as the company's new project manager. Committee members have decided to vote and then hire the candidate receiving the most votes. What method for reaching group decisions is this team using?

A good agenda includes any premeeting preparation expected of participants.

At the end of a lengthy meeting, roles and responsibilities have been settled for all the team members. What is the team ready to pursue next?

Business Communication in the Digital Age

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

How much of what we hear do experts say that we ignore, forget, distort, or misunderstand?

Conflict is a normal part of every workplace and every team.

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

In the workplace you are more likely to be taken seriously if you have good manners and behave professionally.

Having the good meeting management techniques required for face-to-face meetings is not enough to successfully manage a virtual meeting.

A team of top-level executives is rewriting the company's bylaws. Because this decision will have far-reaching and long-term effects, members want to have the most creative, high-quality discussion possible. What group decision-making method should they use?

Which statement best describes the importance of manners and business etiquette?

At the meeting, the team leader, Frank, is pushing his group to make a quick decision. The team agrees with him in order to please him and move the meeting along. What decision-making process did the team use?

Lindsay is planning a meeting to develop a new procedure for handling employee grievances. How many participants should she invite?

Which of the following best describes meetings?

You are attending your first workplace meeting and want to make a good impression. You should try to take credit for everything to show how valuable you are.

Which of the following sends a negative nonverbal message?

Today's communication technologies allow employees to exchange ideas, brainstorm, build consensus, and develop personal relationships virtually.

When a meeting gets off topic, what should a good meeting leader do?

Several factors may cause poor listening habits. Which of the following is NOT one of these factors?

Claudia is putting together a team to brainstorm product development ideas. What should the team do?

Jin has been invited to attend his first sales meeting and wants to be an active and productive member from the very beginning. Which of the following should he do to make a good impression?

An interview committee must decide which interviewee to hire as the company's new project manager. Committee members have decided to vote and then hire the candidate receiving the most votes. What method for reaching group decisions is this team using?

A good agenda includes any premeeting preparation expected of participants.

At the end of a lengthy meeting, roles and responsibilities have been settled for all the team members. What is the team ready to pursue next?

Business Communication in the Digital Age

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters