Question 1

Japanese firms introduced a newer deployment process adapted by Japanese and American companies known as _____.

Accepted Answer

A) SWOT 
B) hoshin planning 
C) management by exception 
D) management by objectives 
A) SWOT 
B) hoshin planning 
C) management by exception 
D) management by objectives B

Question 2

An organization must address certain key practices to achieve a strategic focus on performance excellence.Which of the following is NOT one of them?

Accepted Answer

A) Gather and analyze relevant data and information pertaining to such factors as the organizations strengths, weaknesses, opportunities, and threats 
B) Execute mergers and acquisitions, with an aim to expand business globally and to form coalitions and cartels to achieve the same 
C) Understand the competitive environment, the principal factors that determine success, the organization's core competencies, and strategic challenges 
D) Develop and refine a systematic approach for conducting strategic planning and setting strategic objectives 
A) Gather and analyze relevant data and information pertaining to such factors as the organizations strengths, weaknesses, opportunities, and threats 
B) Execute mergers and acquisitions, with an aim to expand business globally and to form coalitions and cartels to achieve the same 
C) Understand the competitive environment, the principal factors that determine success, the organization's core competencies, and strategic challenges 
D) Develop and refine a systematic approach for conducting strategic planning and setting strategic objectives B

Question 3

Discuss the strategic planning process used by Cigna.

Accepted Answer

Strategic planning is an absolute necessity in a company like Cigna that competes in a tough,volatile marketplace.Six Sigma is viewed as a means to execute the strategic plan effectively and to do so in a way that enhances quality,reduces costs,and makes the company a stronger competitor.Executives and managers learn the basics of Six Sigma,lean tools,continuous improvement,and the basics of design for Six Sigma.

Question 4

Traditional organizations tend to develop structures that help them to maintain flexibility.

Accepted Answer

A) True 
 B)False

Question 5

What is Branch-Smith Printing Division's vision statement?

Accepted Answer

A) The objective of the Branch-Smith Printing Division is to provide expert solutions for publishers. 
B) Market leading business results through an expert team providing turnkey solutions to customer partners. 
C) Our single focus will continue to be helping customers all over the world succeed in their businesses. 
D) Branch-Smith Printing will seek to continuously improve results for all stakeholders through the application of its Innovating Excellence Process. 
A) The objective of the Branch-Smith Printing Division is to provide expert solutions for publishers. 
B) Market leading business results through an expert team providing turnkey solutions to customer partners. 
C) Our single focus will continue to be helping customers all over the world succeed in their businesses. 
D) Branch-Smith Printing will seek to continuously improve results for all stakeholders through the application of its Innovating Excellence Process.

Question 6

In many cases,the decision to vertically integrate is based solely on costs without considering the impact on other business priorities.

Accepted Answer

A) True 
 B)False

Question 7

Why are action plans important in strategy deployment?

Accepted Answer

Action plan development represents the c

Question 8

The term "_____" refers to those pressures that exert a decisive influence on an organization's likelihood of future success.

Accepted Answer

A) systems 
B) competencies 
C) strategic challenges 
D) strategic inertia 
A) systems 
B) competencies 
C) strategic challenges 
D) strategic inertia

Question 9

In line and staff organizations,staff departments carry out the functions of marketing,finance,and production for the organization.

Accepted Answer

A) True 
 B)False

Question 10

The major drawback of the matrix-type organization is that it:

Accepted Answer

A) can be used only for project work. 
B) requires split loyalty. 
C) decreases the efficiency of personnel use. 
D) decreases the coordination in a project work. 
A) can be used only for project work. 
B) requires split loyalty. 
C) decreases the efficiency of personnel use. 
D) decreases the coordination in a project work.

Question 11

With _____,top management is responsible for developing and communicating a vision,and then building organization-wide commitment to its achievement.

Accepted Answer

A) policy deployment 
B) value development 
C) mission development 
D) quality deployment 
A) policy deployment 
B) value development 
C) mission development 
D) quality deployment

Question 12

In the context of the organization,which of the following is a factor that affects how work is organized?

Accepted Answer

A) Suppliers and partners 
B) Competitiveness 
C) Unionization of personnel 
D) Customer influences 
A) Suppliers and partners 
B) Competitiveness 
C) Unionization of personnel 
D) Customer influences

Question 13

If everyone is able to answer the question,"What does strategy mean in terms that I can act on," which aspect of deployment will it address?

Accepted Answer

A) Lack of alignment across the organization 
B) Improperly defined organizational goals 
C) Misallocation of resources 
D) Insufficient operational measures 
A) Lack of alignment across the organization 
B) Improperly defined organizational goals 
C) Misallocation of resources 
D) Insufficient operational measures

Question 14

The second group of questions in the Baldrige Organizational Profile is listed under the heading "Organizational Environment."

Accepted Answer

A) True 
 B)False

Question 15

What are the five strategic imperatives of Cigna?

Accepted Answer

Cigna has five strategic imperatives:
.E

Question 16

According to the policy deployment process diagram,a catchball situation occurs between the _____ stage and the _____ stage.

Accepted Answer

A) corporate vision; long-term objectives 
B) long-term objectives; midterm objectives 
C) short-term objectives; policy deployment plan 
D) policy deployment plan; plan approval 
A) corporate vision; long-term objectives 
B) long-term objectives; midterm objectives 
C) short-term objectives; policy deployment plan 
D) policy deployment plan; plan approval

Question 17

_____ represents the critical stage in planning when strategic objectives and goals are made specific so that effective,organization-wide understanding and deployment are possible.

Accepted Answer

A) Mission statement development 
B) Vision statement development 
C) Action plan development 
D) Operations planning and scheduling 
A) Mission statement development 
B) Vision statement development 
C) Action plan development 
D) Operations planning and scheduling

Question 18

Effective implementation of a strategy is achieved through action plans.This is called _____.

Accepted Answer

A) deployment 
B) installation 
C) proactive implementation 
D) strategic implementation 
A) deployment 
B) installation 
C) proactive implementation 
D) strategic implementation

Question 19

Mission is the pattern of decisions that determines and reveals an organization's goals,policies,and plans to meet the needs of its stakeholders.

Accepted Answer

A) True 
 B)False

Question 20

In Cigna's Holistic Six Sigma Model,tactical execution through _____ refers to an accelerated process streamlining event.

Accepted Answer

A) DMAIC 
B) hoshin kanri 
C) kaizen 
D) DFSS 
A) DMAIC 
B) hoshin kanri 
C) kaizen 
D) DFSS

Japanese firms introduced a newer deployment process adapted by Japanese and American companies known as _____.

An organization must address certain key practices to achieve a strategic focus on performance excellence.Which of the following is NOT one of them?

Discuss the strategic planning process used by Cigna.

Traditional organizations tend to develop structures that help them to maintain flexibility.

What is Branch-Smith Printing Division's vision statement?

In many cases,the decision to vertically integrate is based solely on costs without considering the impact on other business priorities.

Why are action plans important in strategy deployment?

The term "_____" refers to those pressures that exert a decisive influence on an organization's likelihood of future success.

In line and staff organizations,staff departments carry out the functions of marketing,finance,and production for the organization.

The major drawback of the matrix-type organization is that it:

With _____,top management is responsible for developing and communicating a vision,and then building organization-wide commitment to its achievement.

In the context of the organization,which of the following is a factor that affects how work is organized?

If everyone is able to answer the question,"What does strategy mean in terms that I can act on," which aspect of deployment will it address?

The second group of questions in the Baldrige Organizational Profile is listed under the heading "Organizational Environment."

What are the five strategic imperatives of Cigna?

According to the policy deployment process diagram,a catchball situation occurs between the _ stage and the _ stage.

_____ represents the critical stage in planning when strategic objectives and goals are made specific so that effective,organization-wide understanding and deployment are possible.

Effective implementation of a strategy is achieved through action plans.This is called _____.

Mission is the pattern of decisions that determines and reveals an organization's goals,policies,and plans to meet the needs of its stakeholders.

In Cigna's Holistic Six Sigma Model,tactical execution through _____ refers to an accelerated process streamlining event.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 11: Strategy and Performance Excellence

Japanese firms introduced a newer deployment process adapted by Japanese and American companies known as _____.

An organization must address certain key practices to achieve a strategic focus on performance excellence.Which of the following is NOT one of them?

Discuss the strategic planning process used by Cigna.

Traditional organizations tend to develop structures that help them to maintain flexibility.

What is Branch-Smith Printing Division's vision statement?

In many cases,the decision to vertically integrate is based solely on costs without considering the impact on other business priorities.

Why are action plans important in strategy deployment?

The term "_____" refers to those pressures that exert a decisive influence on an organization's likelihood of future success.

In line and staff organizations,staff departments carry out the functions of marketing,finance,and production for the organization.

The major drawback of the matrix-type organization is that it:

With _____,top management is responsible for developing and communicating a vision,and then building organization-wide commitment to its achievement.

In the context of the organization,which of the following is a factor that affects how work is organized?

If everyone is able to answer the question,"What does strategy mean in terms that I can act on," which aspect of deployment will it address?

The second group of questions in the Baldrige Organizational Profile is listed under the heading "Organizational Environment."

What are the five strategic imperatives of Cigna?

According to the policy deployment process diagram,a catchball situation occurs between the _____ stage and the _____ stage.

_____ represents the critical stage in planning when strategic objectives and goals are made specific so that effective,organization-wide understanding and deployment are possible.

Effective implementation of a strategy is achieved through action plans.This is called _____.

Mission is the pattern of decisions that determines and reveals an organization's goals,policies,and plans to meet the needs of its stakeholders.

In Cigna's Holistic Six Sigma Model,tactical execution through _____ refers to an accelerated process streamlining event.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

According to the policy deployment process diagram,a catchball situation occurs between the _ stage and the _ stage.